Friendly Ford, Inc.

Just an Oil Change, BUT Everyone at Friendly Ford was extremely nice and accommodating and they made this tedious chore a pleasant experience. Thanks to all who were so nice Everyone at Friendly Ford was extremely nice and accommodating and they made this tedious chore a pleasant experience. Thanks to all who were so nice and, dare I say, FRIENDLY. More

Honest Service Took our Escape in with a squeak that developed in the breaks. It would have been easy for them to say it needed new break pads at a minimum. Instea Took our Escape in with a squeak that developed in the breaks. It would have been easy for them to say it needed new break pads at a minimum. Instead they cleaned and adjusted the breaks and explained the squeak was coming from metal in the pads. JR and crew fixed the problem and saved me a couple hundred dollars. I appreciate the explanation as well as the work. More

Dashboard signals are correct Brought in Escape when other mechanics could not solve engine light signal. Our mechanic at Friendly Ford even sent a picture of part that was causing Brought in Escape when other mechanics could not solve engine light signal. Our mechanic at Friendly Ford even sent a picture of part that was causing the signal to turn on. That was really helpful and will bring the car in right away if another signal goes on. Also took care of 2 recalls on my Escape and they returned it in 1 day and even washed my car. 😊 More

All Went Well! I have been taking my 2005 Ford SEL to Friendly Ford in Roselle, Illinois for all my service needs since purchasing it in June of 2005. The service I have been taking my 2005 Ford SEL to Friendly Ford in Roselle, Illinois for all my service needs since purchasing it in June of 2005. The service team at Friendly has kept my "500" in top condition. They are very professional, bringing potential problems to my attention for correction. They truly are all "Friendly" as well. More

Routine Maitenance Brought my vehicle in for the "Works Package" and "injector cleaning". Service was performed in a timely manner (as always). Had a conversation with Brought my vehicle in for the "Works Package" and "injector cleaning". Service was performed in a timely manner (as always). Had a conversation with Dan Miciunas regarding future service. Another good experience! Tom Kay More

Scheduled maintenance My car was overdue for an oil change and tires. I was very satisfied with Friendly's immediate price match and expedited service. The best customer se My car was overdue for an oil change and tires. I was very satisfied with Friendly's immediate price match and expedited service. The best customer service in the area! More

60 mile check, We’ve been doing business with Friendly Ford over 24 years, matter of fact I owned a Spyder Eclipse Convertible & used to Service with Steve. John the We’ve been doing business with Friendly Ford over 24 years, matter of fact I owned a Spyder Eclipse Convertible & used to Service with Steve. John the new Service Mngr is truly a Wonderful Man, he advised that it was time to get Coolant system flushed & sent my Mother & I to lunch. ( much appreciated) Matt, who I’ve known 6 years took the time to sit & talk with me for a bit, he is wonderful too. All in All Service was Excellent. More

Recall service. I had called in for a recall appointment and was quickly assigned a time and day to bring my car in. Those i spoke with were pleasant to deal with and I had called in for a recall appointment and was quickly assigned a time and day to bring my car in. Those i spoke with were pleasant to deal with and i was taken care of within minutes. Very friendly and courteous staff. More

Great Experience! Service was on point! I have been having issues with my airbag light coming on and staying on sporadically part way through my drive. I had taken it in to a different Ford I have been having issues with my airbag light coming on and staying on sporadically part way through my drive. I had taken it in to a different Ford dealer for service but they were unable to diagnose or fix the issue. I decided to give Friendly Ford a try to see if they could finally address this and I am so glad that I did! They were not only able to figure out where the issue was coming from but had the part ordered and in house within a matter of days. I worked with JR in there service department and he was absolutely fantastic! Not only was he super friendly but was confident that they would get to the bottom of everything and he hands down, held up to what he said. I didn't purchase my car from them but I can assure you that I will make sure this is my dealer/service center of choice moving forward with everything pertaining to my car! More

Good service I just needed a couple of things done on my Ford Flex, and decided to give Friendly a try. The staff there are all great. Would definitely recommend. I just needed a couple of things done on my Ford Flex, and decided to give Friendly a try. The staff there are all great. Would definitely recommend. More