Friendly Ford Lincoln

Outstanding Customer Service Friendly Ford in Monroe, MI, always exceeds my expectations. A working relationship with Friendly Ford begins when you buy a vehicle, but continues w Friendly Ford in Monroe, MI, always exceeds my expectations. A working relationship with Friendly Ford begins when you buy a vehicle, but continues with the service department. They care about their customers. They provide a concierge like service. The service representative who checks you in will keep you updated until your car is ready. More

happy repeat customer My sales guy (Al) always makes the experience seamless. That's why we keep going back. I think we have leased at least ten straight vehicles. Dealersh My sales guy (Al) always makes the experience seamless. That's why we keep going back. I think we have leased at least ten straight vehicles. Dealership is top notch! More

Friendly service , and staff. Everyone at the dealership goes out of their way to make your visit enjoyable. Weather it’s for service or purchasing a new ford vehicle. I highly Everyone at the dealership goes out of their way to make your visit enjoyable. Weather it’s for service or purchasing a new ford vehicle. I highly recommend this dealership to all my friends and family. More

Great service and very professional!! We purchased two vehicles on this date. We had very professional service and all was handled in a timely manner. Great experience, and we will be ba We purchased two vehicles on this date. We had very professional service and all was handled in a timely manner. Great experience, and we will be back! More

Ripped off oil change My wife had her oil change on Oct. 4 2018 she has been going there for years and everything was fine until this visit. She sighed up for her normal oi My wife had her oil change on Oct. 4 2018 she has been going there for years and everything was fine until this visit. She sighed up for her normal oil change with the Ford coupon for 39.99 and when she went to pay for her oil change they charged her 62.00$. When my wife asked why was the price 62$ they said her oil grade had been changed or overlooked and now they said her car needed full synthetic oil when before she used synthetic blend.The next day we called the General Manager Nicole Ernst who was going to ask the service guys about the issue. The dealer ended up knocking the price down to 51$ and latter mailed a check for 11$. When the check came the Ms. Ernst stated in her letter that basically the car needed full synthetic which is a LIE. I Called Ford to register a complaint Case Number16027441 and they agreed with me on the oil, full synthetic not needed. Anyone else get scammed by the oil change bait and switch scam? More

Purchasing a new vehicle Worked with Dave Perry. Great fella and he'll spend the time with you or your family members to be sure you understand the new vehicle. Will return e Worked with Dave Perry. Great fella and he'll spend the time with you or your family members to be sure you understand the new vehicle. Will return every time we need another vehicle. More

Great service The best. I totally trust the dealer to help me with service and help with reminders. The mechanics are great and the service folks are the same. Wi The best. I totally trust the dealer to help me with service and help with reminders. The mechanics are great and the service folks are the same. Will work with you on questions and will find an answer for you.. Great lounge if you're staying and simply the best service department I've ever been to. Your not forgotten here More

New car Extremely please with the service and impressed that all my expectations were met when purchasing a new vehicle. Al Liparoto was friendly & pleasant! Extremely please with the service and impressed that all my expectations were met when purchasing a new vehicle. Al Liparoto was friendly & pleasant! Will make all purchases through this dealership. More

New Vehicle Mike Brown was excellent to work with, straightforward and accommodating. Friendly Ford in my experience separates itself from the dated tactics of so Mike Brown was excellent to work with, straightforward and accommodating. Friendly Ford in my experience separates itself from the dated tactics of some other dealerships. More

Very happy customer, always I have delt with Al Liparoto every two years, for many years and I am always pleased with his very pleasant attitude and great personality. He striv I have delt with Al Liparoto every two years, for many years and I am always pleased with his very pleasant attitude and great personality. He strives to get me the car I am looking for and want in a car. Ilove my car, so thank you Al. I am truly going to miss him one day when he decides to ever retire. So Al, you must stay there forever, lol. Joan Mead More