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Friendly Ford
Las Vegas, NV
847 Reviews
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Showing 847 reviews
August 27, 2020
Sales was good, however, we are still owed an item from the owe ticket that was filled out at time of the sale and it has been 6 months since we bought the vehicle. We have had to remind and hand feed the the owe ticket that was filled out at time of the sale and it has been 6 months since we bought the vehicle. We have had to remind and hand feed the service department details about the owed item. We have made two separate appointments and have given them our vehicle only to be told of the complications that they are having and item still is not installed. Very frustrating as we have used this vehicle for camping 5 times since we bought it and the added item would have been used if we had it. More
by jhoug
Employees Worked With
Kyle Haines
Helpful July 28, 2020
DID NOT FIX MY TOW TRUCK I brought my tow truck to get fixed and I was told by George Handal that it would take at least 2 weeks. It's been 3 weeks and they still haven't touc I brought my tow truck to get fixed and I was told by George Handal that it would take at least 2 weeks. It's been 3 weeks and they still haven't touched my truck. It's been parked for 3 weeks. I emailed George to get an update and he answered the first email but when I sent him the 2nd and 3rd email he ignored me. I went to pick up my truck today and he basically told me I was xxxx out of luck and reiterated that it was going to take 2 weeks. Well, George it's been 3 weeks. He is a liar. Ever since I purchased this truck its been non-stop problems.I bought this truck brand new and it shouldn't have this many issues. Not only that but Ford doesn't care enough about their customers enough to do right by them. More
by BEN
Employees Worked With
George Handal
July 23, 2020
purchased 2019 Flex Joe was great!!! got me in and out quick, payed little more than I wanted but I love love love my Flex!!!!, I have always wanted a Flex and was upset Joe was great!!! got me in and out quick, payed little more than I wanted but I love love love my Flex!!!!, I have always wanted a Flex and was upset when I found out they stopped selling them. So I called all the Ford dealerships and Friendly Ford was the only dealership that had any left. More
by charlenegreen88
Employees Worked With
Joe Nazmi
June 28, 2020
Thank you to the Ramón Arrellano for excelente service provided on 20200622 he handle ir very profesional. I was visiting for muy car first oil change provided on 20200622 he handle ir very profesional. I was visiting for muy car first oil change More
by Rogelio.mederos55
Employees Worked With
Ramón Arellano
June 26, 2020
I was looking for a new Ford Explorer ST. I found one that I liked at Friendly although technically it was "used" because it had been one of their loaner vehicles. The buying process was relatively pain that I liked at Friendly although technically it was "used" because it had been one of their loaner vehicles. The buying process was relatively painless, but from there it's been nothing but a huge headache. In looking the vehicle over, there were a few scratches and things found. They were pointed out to the sales person who agreed to have them taken care of. When it came time to pick up my vehicle from having those things fixed, it was discovered that not only had all of the work NOT been completed, but it had incurred additional damages while in their possession being worked on. The sales person was informed and he brought over a sales manager named Cheryl Thrun. My husband began explaining the situation to her and showing her some of the issues. When she came over to the side of the vehicle I was on, she didn't introduce herself or anything. I began talking about one of the issues with the vehicle and upon completion, she literally looked at my husband, pointed out something towards the front of the vehicle and started asking him a question and walked around where I was, headed to whatever she'd pointed out to him. There was ZERO acknowledgement of me or anything that I said from her. It was like I'd said absolutely nothing. She made a comment about the vehicle having been in their courtesy vehicle fleet. She says "so it's used, not new. It's not going to be perfect and you have to expect that there's going to be some wear and tear." The way she spoke was with such a rude and condescending tone. My husband started to speak, but I cut him off to let her know that being new or used is beside the point and wear and tear isn't the issue. The issue was that the agreed upon work to be done to the vehicle wasn't completed and on top of that, while left in their care, my vehicle had been further damaged by the staff. Cheryl mentioned that parts would have to be ordered and asked if I was going to leave the vehicle there. I told her absolutely not, but that someone could call when the parts arrived so that an appt could be scheduled. Nothing about my interaction with that woman was good. She seemed fine when speaking to my husband, but everything about her changed when she saw me, from the look on her face, to her body language, the tone of her voice and whole demeanor in general. I mentioned it to my husband and we wondered if it had anything to do with our being an interracial couple. He's Caucasian and I am African-American. Maybe it didn't but she was so incredibly rude, dismissive and condescending in her manner. More
by NB
Employees Worked With
Mark Crevling (1 star), Charles Previs, Sheldon Pyke, Cheryl Thrun
June 13, 2020
Service department absolutely REFUSED to honor a Ford warranty from another state! I was not even given a chance to escalate the matter to a superior! warranty from another state! I was not even given a chance to escalate the matter to a superior! More
by Mr. Mustang
Employees Worked With
Didn't remember name
May 27, 2020
The people who helped us were very friendly and patient with us and our search to find a car perfect for our family and we finally found one at friendly ford! with us and our search to find a car perfect for our family and we finally found one at friendly ford! More
by brittney
Employees Worked With
Taylor Warf, Ozzie Ragadio
May 07, 2020
Personal touch where other dealerships fall short I'm new to the internet sales/marketing bit, but Friendly took the time to call and actually want to meet with me personally! Especially nice to have I'm new to the internet sales/marketing bit, but Friendly took the time to call and actually want to meet with me personally! Especially nice to have this kind of attitude with what's going on now. Right away I was greeted by the staff and even had my old ride (Mustang) complimented. Working with Sheldon was an absolute pleasure. Drove away with a new truck! ...and yes, I kept the pony. More
by RW
Employees Worked With
Aram Ajamian, Sheldon Pyke
March 05, 2020
These guys take you for your money and smile in your face. If you want to get overcharged take your car here they will definitely take all of your money. Watch out for Brian and the mangers are worse. face. If you want to get overcharged take your car here they will definitely take all of your money. Watch out for Brian and the mangers are worse. More
by Scam artists
Employees Worked With
Brian
March 03, 2020
I brought my car (2015 Ford Fusion) into your service department on Feb. 8th, 2020 to get a water pump replaced. I explained to Paul my service adviser that my car wasn’t holding coolant. He said no prob department on Feb. 8th, 2020 to get a water pump replaced. I explained to Paul my service adviser that my car wasn’t holding coolant. He said no problem we can get that fixed. I picked up my car on February 14th , I checked the coolant level before I left and took a picture of it. As I was arriving home my car started bogging , it didn’t want to go. I popped the hood and of course , no coolant. So I had some at home, put coolant in the car and brought it back to you guys. He told me that it was so strange that was happening and he would have them look at it. 15 min later I got my car back and was told there was an air pocket. I told him I am going to drive it around the block to make sure because I live in North Las Vegas. I drove up the road to jones and back and of course again , no coolant. He said that I could pay $180 for a full diagnostic of the car. I said okay perfect. Two days later he calls and says I have some bad news it might be your transmission but I am having the transmission guys look at it. Called me again the next day and told me it was my spark plugs. Called me later that day and told me everything was good to go. I asked him if this fixed the coolant problem and he told me yes. I picked my car up on Feb. 18th , made it home and of course again , my car was bogging and out of coolant AGAIN. I then took it back again, this time I asked to speak to the general service manager. I explain to him my situation ; as I was telling him I told them to do the full diagnostic , Paul my service adviser said they never did it because my spark plugs came up as “misfire” I am not too sure on why they didn’t do a full diagnostic when I specifically asked for it to be done. So the general service manager said that they will take the car and figure out the problem. They called me a couple days later and told me that it was my motor. The coolant was leaking into the motor and I need to get a new motor that would cost me $6,000. I truly feel I was taken advantage of because I am 1. A female 2. Young. I am a single mother of two kids with one income. This was my only car. My car wasn’t this messed up when I brought it in. No one is taking responsibly for their mess up. If the full diagnostic was done when I asked it wouldn’t of got to this mess. I went into the dealership on Feb. 24th trying to talk to the general manager after several attempts of calling and leaving voicemails. I was told that he was in meetings all day. I have never experienced anything like this in my entire life. I am supposed to trust friendly ford when I drop my car off with them. I went in for a water pump and now a month later after them having my car for almost a month now, I need a new motor because of their mess up. Ive tried to reach out through emails , phone calls & even going into the store personally. More
by Rphillips0227
Employees Worked With
General service manager , Paul (service adviser)
