Friendly Ford

service? Routine service is not completed in timely manner. Online service appointments are a joke. According to service advisor shuttle service will drop you Routine service is not completed in timely manner. Online service appointments are a joke. According to service advisor shuttle service will drop you off but not pick you up. How strange is that? More

protect your wallet I recently bought a brand new F350 truck from Friendly Ford. I live out of state in Arizona so my sales tax is different that Nevada. When the contrac I recently bought a brand new F350 truck from Friendly Ford. I live out of state in Arizona so my sales tax is different that Nevada. When the contract manager went through my sales contract, she charged me an outrageous amount of sales tax. I immediately told her that the amount she was quoting was wrong; she however insisted she was right. I then told her that they the dealer would have to reimburse me for the difference if I was correct. A few days later my local AZ MVD office called me & asked me to come in to process my paper work/registration. When I got to MVD they said that the dealer had overcharged me by more than $3000.00. No surprise to me! Afterwards I sent an email to the contract manager with the AZ MVD registration attachments & a copy of the applicable portion of my sales contract. In that email I requested that Friendly Ford reimburse me for this huge error. Well more than 3 weeks have passed & I haven't received my $3000.00 plus reimbursement. All I've gotten from Friendly Ford is "bull!" Anyway, I contacted Ford Motor Corp & lodged a complaint with all of the supporting information. Ford's response was that Friendly Ford owed me all of the overcharged funds. I'm still waiting for my money. If you are considering buying a car or truck, I would recommend that you protect your wallet & don't bother to visit not-so Friendly Ford! More

Wasting time and money without any result !!!! I own a 2015 Ford Fiesta Red, I got a letter from the Ford company to bring my car for a transmission guarantee ... drop my car at service at Ford F I own a 2015 Ford Fiesta Red, I got a letter from the Ford company to bring my car for a transmission guarantee ... drop my car at service at Ford Friendly Service on Friday at 12 noon and they told me will be ready by Monday the latest ...there was no email or calls regarding the proces . I went to pick up my car since nobody answer to the phone or return my call and the service employees did not even start it on my car. I don't think will take more then 2 days to check up on my car. The company don't cover rental car during the check up so I had to pay on my own... this is xxxxxxxx !!!!!!!! I can not believe that a such a nice company hire people who don't do there job... very disappointed !!!! Thanks for waisting my time and money!!!! More

Terrible service, terrible finance policy, terrible cars My brand new car was in the shop only about a month after getting it. It broke down on the side of the road somewhere on Valley View. Had to have it t My brand new car was in the shop only about a month after getting it. It broke down on the side of the road somewhere on Valley View. Had to have it towed. How does a brand new car break down? The dealership (Friendly Ford) had it for three weeks while I rented a car and accumulated a huge expense. Only to find out it sat there for weeks because they had to order a simple part that takes an hour to replace. Just terrible. At some point during the lease the 'mobility kit' was stolen out of the car (it was only ever at the service department and my house). This 'mobility kit' is basically a tire inflation kit that costs $50-60. They charged me more than $300 for it! Outrageous. Friendly is about the only thing they seem to have figured out. I wouldn't get a Ford from this place If I were you. Make a good decision. Don't go here. More

Horrible service dept Very simple routine vehicle maintenance procedures take multiple days to complete. Made an appointment for 830am. Nobody called so at 330 I called t Very simple routine vehicle maintenance procedures take multiple days to complete. Made an appointment for 830am. Nobody called so at 330 I called the service dept and was told that they just took my vehicle in to check it out, which I'm sure was a lie. Of course the service advisor said he would call me back by 4pm. This is the second time a similar thing has happened to me at this dealership. The first time was about 3 months ago I went in for a oil change that turned into a 3 hour ordeal because a work order was never written so my car sat in the parking lot until I asked when my car would be done. The worse part about their service dept is when they realized what happened they didn't offer an apology or anything and as a matter of fact their reaction was like it was no big deal which means it probably happens alot. FORD MOTOR COMPANY MUST GIVE THOSE "GREAT CUSTOMER SERVICE AWARDS" to anyone that ask for them. More