Friendly Ford

Great experience. Bert Cartwright's one of the best sales rep I've met in Years. Would recommend and will return for my next purchase. sales rep I've met in Years. Would recommend and will return for my next purchase. More

My husband and I bought an 2013 Escape. Sal Ortiz was our salesman that went above and beyond to ensure our satisfaction. He was very informative about the cars we were interested in and helpful in every way salesman that went above and beyond to ensure our satisfaction. He was very informative about the cars we were interested in and helpful in every way imaginable. Sal was friendly and professional and truly made the car buying experience fun. To say the least, we are completely satisfied with our Escape! We highly suggest to anybody that is wanting to buy a car, to go to Friendly Ford and ask for Sal Ortiz. All of the employees that we had come in contact with were friendly and very helpful as well! Respectfully, John & Connie Bowman More

My overall impression: honest, reliable, friendly and high integrity. I'm used to dealing with scummy car dealerships who are dishonest in order to get your business. Friendly Ford is not your average ca high integrity. I'm used to dealing with scummy car dealerships who are dishonest in order to get your business. Friendly Ford is not your average car lot, they provide excellent service! I bought a 2013 Ford Escape 5/2/13. Everyone I came in contact with was extremely "friendly", no pun intended. I personally worked with Hudson Meadors Sales, Scott Thompson Internet Manager, and Mario in Finance . I had already bought a car that week from a Nissan dealership on 95/Ann. Nissan treated me horribly and changed the terms of the loan 3 times so I took the car back and went to Friendly Ford. Scott Thompson was very efficient in returning emails on the vehicles I wanted quotes on. When I came in I asked if I could introduce myself. Scott sat down and talked with me for a while to ease my impression of the awful car buying experience I had previously with other dealerships. He took the time out of his busy day to say hello. It meant a lot to me. I've had issues with dealerships in the past who give me an exceptional finance rate, then turn around and call me back 3 days later stating they are increasing the rate. At Friendly Ford, they get the final approval prior to you signing the contract and walking out of the door. The only call back there is, is a personal 2 day follow up to see how everything is working out. I also received a personal card from Hudson and an email. They truly appreciate every piece of business no matter how big or small. I feel their practices are honest and fair. I visited KBB and compared it to my sale price and it was spot on. Some dealerships request that you sign your recission rights away and your legal rights, requiring you to go through Arbitration. Ford doesn't do this!!!! This exhibits how honest and fair they really are! My Ford Touch is AWESOME!!! I highly reccommend the system, however each vehicle comes standard with a feature called Sync which is a great tool and value, for free. Poor Hudson, I put him throught the ringer with driving every vehicle I had my eye on. I test drove several cars and told him I would be back the next day. He mentioned he would be off, but he would be happy to come in. I asked for his number and called him the next day. He promptly came into work to greet me ( on his day off) and take me on more test drives. All with a smile on his face. Again, no crummy traditional car salesman pressure. They want your business, but they don't have be be slummy to get it. Mario was very friendly and knowledgeable as well. He gave the kids balloons and kept them busy with pens and paper. I have to admit I was a little embarassed that I encountered an emotional break down at the end of the evening when signing the contracts. This was the third dealership I was at in a week. So when he was explaining the extras I felt it was a ploy to get more money from me, although it is required in his job to do so. He was very understanding and did not pressure me at all. He wanted to ensure I understood what I was signing up for and what I was passing on. Again, no pressure like other car lots. Everyone had been employed there for many years. This shows they enjoy their job and they work for a good reputable company who stands behind their promises. Car buying has never been a pleasant experience for me but this place has professional, honest, reliable people. Thank you everyone for a pleasant car buying experience! More

My father and I have both done business throughout the years with Friendly. This is the third truck I bought from Friendly Ford. Ed Geene is a great salesman. I will be sending my son to him soon, too! :) years with Friendly. This is the third truck I bought from Friendly Ford. Ed Geene is a great salesman. I will be sending my son to him soon, too! :) More

Vlad Sokolov was our salesman and he made the whole experience wonderful. Mario Harris was our finance manager and he made the paperwork process seem so quick and easy. The staff was so friendly, the experience wonderful. Mario Harris was our finance manager and he made the paperwork process seem so quick and easy. The staff was so friendly, they even gave my two year old son a huge bundle of balloons which just made his day. My husband and I have purchased here before and will definitely be making all of our future car purchases here again. More

Everyone at Friendly Ford was so helpful. We worked with Larry Davis and he was great. He was very knowledgable and easy to work with. We will definitely buy our next car from Friendly Ford and work with La Larry Davis and he was great. He was very knowledgable and easy to work with. We will definitely buy our next car from Friendly Ford and work with Larry Davis again. More

Overpriced service for an underwhelming experience. I Overpriced service for an underwhelming experience. I took my car to "Friendly" Ford for a serious fault in my Hybrid system as an out-of-town visi Overpriced service for an underwhelming experience. I took my car to "Friendly" Ford for a serious fault in my Hybrid system as an out-of-town visitor so I really didn't have a chance to do any homework on the options. My mistake. While the dealership had nothing to do with causing the issue their handling of it was simply ridiculous. It's nothing new for a dealership to charge more than independent shops but it is new [to me] to try and charge twice the price. It's as if they're oblivious to the invention of Google and the 30 seconds it took to find other bids and experiences with the repair. And then there's the customer service... I probably came across as an overbearing customer but not a single promise of a returned call happened, not a single deadline set by them [I was in no rush] was met, my service adviser never once answered his phone, and my repair started a day after it was suppose to be done... They just don't get it. Finally and perhaps most important to me is the role a dealership should play. While they wear the big logo yet claim to be local, superior to other options and part of that should be advocating for their customers. My issue was far too common to not be covered under warranty yet I was the one to think to reach out to Ford Corporate, a single call which saved me 80%. It was an obvious move but not even remotely on their radar. I left two stars because I'm writing this from home with a car that, thus far, drives. And that counts for something. More

They don't get the repairs done in a timely matter. And could care less if you are without a car that you are making payments on for over a month and can't drive! Even though the delay in ordering the part could care less if you are without a car that you are making payments on for over a month and can't drive! Even though the delay in ordering the parts are there fault they wont even offer a loaner car to you. But they do find the parts when you get a lawyer though !Please Don't use this auto shop if you really need your ford repaired in a timely matter,unless you like being without a car for amonth and then some! More

Beware beware beware...they lie lie lie they make you buy LOJACK even on a 13 year old car. Their service department cannot even fix a simple alignment and the finance department is scary. I even paid $5000 LOJACK even on a 13 year old car. Their service department cannot even fix a simple alignment and the finance department is scary. I even paid $5000.00 in cash and put $5000.00 on a credit card and they took it even though they told me that wasn't legal and then they did not give me a bill of sale. BEWARE BEWARE...IF YOU HAVE TO GO TO A DEALER AND FORD I WOULD GO TO FORD COUNTRY an experience I had there was better their only problem is their cashier is an idiot who cant get anything correct. But if you are in LAS VEGAS I would suggest going to UTAH and buying private party. They are all crooks here. More

Do not buy a car here. They ripped us off big time. They sold us a 06 F150, saying they did a 150 point inspection, they later told us they only did a safety inspection. In less than 1 day after we bought t sold us a 06 F150, saying they did a 150 point inspection, they later told us they only did a safety inspection. In less than 1 day after we bought the truck it started having transmission problems, it would slip in one or two gears then got worse each time we drove it. They buffed over a scratch the truck had, after the temporary fix they did on it to cover it up we noticed that as well, after we had a profession painter look at it and tell us what they did. They said they did the 150 pt inspection, they did not. They sold us the Ford extended warranty, when they sold me this warranty at the time of purchase they were supposed to have done the 150pt inspection, went back a few days later and they said they only did the safety inspection. The requirements for buying the warranty is that they have to do the 150 pt inspecton they did not.Now wehave a truck with a huge transmission problem, they will not fix it and the refused us any service and told us not to contact them and never to do bussiness with them again. Go to Gaudin Ford thats where we should have went in the first place. They are LIARS. More