Friendly Ford

Bought a 2012 Taurus SHO that was a demo. The car ran fine for the first few days then started to have transmission issues. I took it to the dealer to have looked at and of course they did not find anyth fine for the first few days then started to have transmission issues. I took it to the dealer to have looked at and of course they did not find anything wrong with it! I love the car but cannot deal with the mechanical issues that are noticable to me. I have asked to bring the car back and exchange it for another but pretty much I am stuck with the car. You can hook up all the computers you want but I know it a mechanical issue. I have contacted Ford directly and will not give good feedback on the survey when I get. More

Bought new Ranger in August took in for recall and tire rotation. Charged for rotation and all 4 rims were scratched. At first dealer was going to repair until they found out the cost $175 per wheel. After rotation. Charged for rotation and all 4 rims were scratched. At first dealer was going to repair until they found out the cost $175 per wheel. After contacting Ford csr was told Friendly declined to do anything about their damage. Repeatedly tried to contact gen manager but never recieved a call back. Other dealers and tire installation places stated that though rare damage does occur, but that in any case they were responsible and would repair or replace as needed to correct their mistake. Friendly does not care after the sale. The jack in the truck even has rubber coated end to protect the rim. More

My (admitedly niave) wife was completely taken advantage of and overpaid for a new car by several thousands of dollars. I tried to return it or work out a deal on a different vehicle less than an hour late of and overpaid for a new car by several thousands of dollars. I tried to return it or work out a deal on a different vehicle less than an hour later and got zero assistance or consideration. The dealership used bait-and-switch to trick her into something she did not want. Furthermore, she was denied several Ford Motor Company discounts because I was not present, but pressured into signing without me. Less than 1/2 the blue book value on a trade in. Essentially I was told "tough luck, your wife signed the papers." They should all be ashamed! More

This was back to two years ago , I had A/C module failure on my crown Vic. The module was replaced but the A/C fan still wouldn't turn off automatically. I paid over $1500night for the work, but they still on my crown Vic. The module was replaced but the A/C fan still wouldn't turn off automatically. I paid over $1500night for the work, but they still couldn't fix the problem. From outside third mechanic opinion said that it was triggered by the first repair. I had stopped the payment partially and months ago went back for oil change. My service was refused. I had never experience such treatment in any dealership last 30years! The service person was rude too and he asked me to go somewhere else. More

Although I purchased the vehicle elsewhere, I drove all the way across town to get my tires and rims here because the sales manager was great. He was helpful, made suggestions without selling to hard and the way across town to get my tires and rims here because the sales manager was great. He was helpful, made suggestions without selling to hard and he gave me a fair price. I actually went to a specialty tire and rim store(well known) and they recommended tires that would have rubbed on sharp turns. Jeffrey educated me on the subject and may have saved me a slashed tire. More

this place is a rip off! RIG! Don't go there, they will rip you off. I went there and made an agreement with the sales manager and the sales person that I would pay the final (discounted) price. When I loo rip you off. I went there and made an agreement with the sales manager and the sales person that I would pay the final (discounted) price. When I looked at the contract few days later; the final price was the MSRP price. It was too late for me to go back because I signed the contract already. I will not recommend this place to my friends or co-workers or people I know. Also, the finance lady (debbie I think) was rude. More

Very friendly staff in both body shop and service. Called to say when car was ready. Fixed problems on time and first time even though not bought there. <br><br>Only complaint is that the car came back fro to say when car was ready. Fixed problems on time and first time even though not bought there. <br><br>Only complaint is that the car came back from the service shop with grease finger prints on hood and trunk.<br><br>Do not know what sales department is like. More