Friendly Ford of Crosby

great They made sure I was happy no matter wht. My dealer wasn't going to let everyone leave until I was in a truck. Headed sure I was happy wth what I boug They made sure I was happy no matter wht. My dealer wasn't going to let everyone leave until I was in a truck. Headed sure I was happy wth what I bought. More

Extremely Disrespected and Dealt with unfairly. Please do yourself a favor and Do NOT use this dealership! First let me say, I LIVE in Crosby, I wanted to use this dealership, give them my business Please do yourself a favor and Do NOT use this dealership! First let me say, I LIVE in Crosby, I wanted to use this dealership, give them my business and support my community... this is how I was treated as a result: I went in to purchase a truck at 9:30 AM - I had the truck picked out from the net before I even got there. I test drove it and and then entered into negotiations to purchase the vehicle. Some other people came into the dealer at about 11 AM and I saw them looking at the truck because it was parked right out front where I left it after the test drive - The salesman I was working with said someone else might be interested in it but not to worry since I had already agreed to purchase it, I thought he was probably using some lame sales game to build urgency so I thought nothing of it. After some back and forth negotiations we came to an agreement which I SIGNED, the salesman said the finance guy had to do all the paperwork and it would take some time so why didn't I go grab something to eat and come back in about an hour. I ran next door to get a coffee and when I returned 20 minutes later the salesman pulled me aside and said they were selling the truck to SOMEONE ELSE! WHAT?? He said he was very upset about it also - apparently the other sales guy had more seniority. I was so upset, I asked for the sales manager, who after making me wait for 30 more minutes finally came out only to flippantly say "Sorry, these things happen sometimes." No explanation, no offer to make it right, nothing. He didn't even offer to show me anything else... When I pressed him for an explanation he made up some lame excuse and mumbled "maybe the other person had been in a 'few days earlier' but did not buy at that time and had come back?" (I saw them come in, AFTER I had agreed to buy the truck) He shrugged and walked off. I was furious! How can they stay in business treating customers that way? I am a long time Ford Customer and have good credit. I had not come in to browse or try to get credit approval - I had come in to purchase. In the end they did me a HUGE favor! I went over to Baytown Ford, (15 minutes away) dealt directly with the sales manager Tommy and purchased a much better truck, with more options and a MSRP that was much higher for less money than the truck I was was going to buy from Friendly Ford. I also was offered more for my trade-in! Seriously.(At the time I did not realize that I was getting SO overcharged. I feel really bad for the people who DID buy that truck because I'm sure that the money grubbing dealership charged them even MORE than they were going to charge me, after all, If I had been offering more who do you think they would have sold the truck to?? Honestly?) The transaction at Baytown Ford was smooth and took less than 3 hours, no BS - no haggling, just a good deal . I was financed through Ford Credit for 1.9% financing. Save yourself the aggravation and go directly to Baytown Ford or some other dealer... Please. More

Absolutely Amazing Purchasing Experience The folks at this dealership made this such a great car buying experience. I live in Houston and made the trip out to Crosby to purchase a new vehicl The folks at this dealership made this such a great car buying experience. I live in Houston and made the trip out to Crosby to purchase a new vehicle. When I got there, I was introduced to BT. He was friendly, excited, and genuinely interested in helping me find the best car for me and my pups (because room for my dogs was a big part of what I was looking for in a car). After getting to know a little bit about me and my driving habits, BT helped me pick out the perfect car. I highly recommend making the trip out to Crosby and asking for BT -- or anyone there for that matter! More

Purchase of a 2016 Expedition for my wife I had been looking on the internet to find a new Expedition for my wife. Friendly Ford in Crosby not only had exactly the color & the options of what I had been looking on the internet to find a new Expedition for my wife. Friendly Ford in Crosby not only had exactly the color & the options of what we were looking for but also showed the best discount of any Ford Dealer in the Houston area. They also gave us a great deal on our trade (2012 Tahoe). My wife & I went the day after Christmas just to look and wound up driving it home. We were completely satisfied with the hold experience. Our salesman "Tilman" did a great job. More

Best car buying experience I have had to date Great selection of vehicles. Great services. No pressure no haggle. Our salesman Colby was very helpful and made the experience a good one. Overall a Great selection of vehicles. Great services. No pressure no haggle. Our salesman Colby was very helpful and made the experience a good one. Overall a fantastic car buying experience! More

Excellent Experance My wife and I went in to look at the new 2016 Ford Escape . They showed us around and we purchased a 2016 Escape Titanium . The Experience was made ve My wife and I went in to look at the new 2016 Ford Escape . They showed us around and we purchased a 2016 Escape Titanium . The Experience was made very easy by our salesman. Employee dealt with Claude Chemileski More

excellent service Words can't express the phenomenal experience. We are very please with our purchase. BT(salesperson) went above and beyond to ensure we were happy cus Words can't express the phenomenal experience. We are very please with our purchase. BT(salesperson) went above and beyond to ensure we were happy customers. Didn't bore us with long drawn out stories, the focus was on us and meeting our needs. Thanks BT for an awesome experience. Chris and Humberto deserve a shout out as well. 5 star treatment. More

Typical Bait and Switch Continues in Crosby Called to verify a used 2014 Edge Stock#eba39172 was on the lot 10/17/15 ..Spoke with Patricia she verified it was available..Drove from Friendswood,T Called to verify a used 2014 Edge Stock#eba39172 was on the lot 10/17/15 ..Spoke with Patricia she verified it was available..Drove from Friendswood,Texas 45 min.Upon arrival asked for patricia she was not available..Asked to see the car ..Jose checked to see if it was available..15 min later He said it was Sold on 10/16/15 tried to sell a different 2012 Edge I declined..Drove off the lot called Patricia back ..she said maybe it was there in service dept ? Told her I would wait in Crosby area till she called back with a answer..30 min later I called back and was told she was in a meeting..Left a message with the receptionist to have her call me around 5:00 Pm...She never returned my call. Monday the 19th I called to speak to Austin Salinas around 9:00 Am was told he would return my call..Never did I called later in the afternoon he took my call..Told him of my experience with his Dealership..He apologized for the mis-information..Also said normally it takes 48 hrs.to remove Sold vehicles..As of today 10/29/15 The same 2014 Edge continues to be listed as For Sale on Friendly Fords web page.. Called and sales person said Sold yesterday 10/27/15 ..Called back to ask Austin Salinas how this could be? Too busy to accept my call ...You be the Judge..I buy Fords for my business and personal use and will continue ..Will never Buy From a Bait n Switch dealer named Friendly Ford.... More

Incredibly Pleased! I am incredibily pleased with the purchase of a preowned vehicle yesterday. My sales person is Martin and he was friendly and very professional. Alt I am incredibily pleased with the purchase of a preowned vehicle yesterday. My sales person is Martin and he was friendly and very professional. Although we had to negotiate on the final drive out price but everything was done in a professional manner. At the end of the day I feel I got a good deal on my purchase and I am pleased that they were willing to work with me to get this deal done. I would definitely encourage anyone who is in the market for a new or preowned car to give them a call. More

I wasn't worthy of a sale.. Friendly Ford did not even bother showing us the NUMBERS! We went in on Friday to purchase a used vehicle and they didn't even bother telling me how m Friendly Ford did not even bother showing us the NUMBERS! We went in on Friday to purchase a used vehicle and they didn't even bother telling me how much they we offering for my trade in and wanted me to get a New vehicle! IGNORED ME when I said we get NET X PLAN DISCOUNT AND HAD OUR PIN NUMBER!!! and just straight told us, yea you can't afford it!!! HELLO SHOW ME THE NUMBERS before you JUDGE! will not do business and will be sure to tell all my friends and FACEBOOK about how not so FRIEDNLY they are! Thanks for nada I shall take my 40K business to a different dealership! and I wish this allowed us to use a NEGATIVE STAR. More