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Friendly Ford of Crosby
Crosby, TX
235 Reviews
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235 Reviews of Friendly Ford of Crosby
August 17, 2011
Had my 1994 ford explorer serviced here. They flushed the cooling system and I told them the temp gauge was not moving of the cold mark. They checked out and found the thermostat was stuck open. I said to re cooling system and I told them the temp gauge was not moving of the cold mark. They checked out and found the thermostat was stuck open. I said to replace it and they came back to me and said they did not have in stock and it was already late in the morning and they said they can get one down the street at the auto parts, and I told them I did not want an aftermarket thermostat, I had trouble in the past from aftermarket crap. The service advisor assured me it would be a good part so I consented on his word on the thermostat. They installed aftermarket thermostat and finished my vehicle. On my way home and I live in Jacinto City by the way. The vehicle started overheating and got it home. Call Friendly ford and they said bring it back, so I did. They checked it and said the system probably had air in system so they took it to the service area and checked and road tested, told me it was ok. I took vehicle home and the temp gauge kept fluxuating between normal and hot and was not right to me. Also when I got home and checked under the hood I found they broke my hood prop rod holder and broke some hood clips as well. I had to go buy these parts and install myself. They broke the parts and never said anything about it. So I took my explorer to my mechanic friend who I knew for years. He checked out the vehicle and found the thermostat was defective, no good. So I went to Champion ford by my job and bought the motorcraft thermostat and my friend installed it and had no more problems. I talked to Damon and wanted a refund on the parts and labor on the thermostat, which was around $150.00 and he refused. Said I did not deserve the refund because I did not bring back to them. After the experience I just had with them , there was no way I would take my vehicle back there. I got with the general manager there and he called me with Damon on a conference call with me. I pleaded my case and Damon refused to refund my money. I really think this is sorry service and would not recommend this dealer to anyone. I would not take my little red wagon to them if I had one. More
by hem982
Employees Worked With
Damon service manager
Helpful January 04, 2011
After taking our truck here three different times (within less than a month) and have three different fuel injectors replaced, and STILL not fixing the vehicle, we took it to planet ford. I think Friendly m less than a month) and have three different fuel injectors replaced, and STILL not fixing the vehicle, we took it to planet ford. I think Friendly must have a thing for replacing parts that were never the problem, such as the three different fuel injectors on our truck. They cost us a couple of thousand dollars, and never solved the problem. I wouldnt take my truck there to get it washed now. More
by katt9797
Employees Worked With
Brian in the service deptartment
November 04, 2010
Salesman and Manager lied to me to get me into the dealership. I drove almost 2 hours to get to them to look at one car. Price was talked about beforehand on phone. I explained to them I was willing t dealership. I drove almost 2 hours to get to them to look at one car. Price was talked about beforehand on phone. I explained to them I was willing to give them $5000 cash OUT THE DOOR. I not asked once but THREE times to make sure we were agreed and the salesman said the sales MANAGER told him to tell me to come in and would get me what I wanted. I told him that I did not want to waste my time or gas if this was not what was going to happen. Rushed to get there drove the car and liked it until we got in the office and they wanted to offer $5000 DOWN and PAYMENTS that would put the car up over the retail price. They said they were a small dealership that got business on word of mouth. So word of mouth it is! More
by ambernricketts
Employees Worked With
Andrew & Sales Manager
April 19, 2010
mr ramirez told me that eggs are cheaper in the country and so are fords.. man was he right--what an excellent deal the dealership made me and who would of thought that they are just 20 minutes from dowtow and so are fords.. man was he right--what an excellent deal the dealership made me and who would of thought that they are just 20 minutes from dowtown houston. the friendly ford certainly held up to thier name with friendly sales and i expect the same with service. thanks freidnly ford More
by ctrader77
Employees Worked With
david ramirez
April 19, 2010
I had the best experience of my life at Friendly Ford. I had the best experience of my life at Friendly Ford. Their service was impecable and I was very happy to do business there. I have been trying to t I had the best experience of my life at Friendly Ford. Their service was impecable and I was very happy to do business there. I have been trying to trade-in my 2007 Ford Expedition for months and no other dealer was willing to work with except Friendly Ford. My husband and I were able to purchase the Platinum Package F-150 that I have been wanting thanks to their determination to satisfy us as a customer. If you read this and are in the market for a vehicle, go to FRIENDLY FORD and ask for Mike Crawley. He was our salesman and he was the most professional individual that I have ever met. He will not let you down. Thank you, Valued Customer More
by thawkins
Employees Worked With
Michael Crawley
