Friendly Ford of Crosby

Amazing car buying experience I had a wonderful car buying experience at Friendly Ford. The salesman, Terry was very informative and professional. I could of easily bought my car I had a wonderful car buying experience at Friendly Ford. The salesman, Terry was very informative and professional. I could of easily bought my car from a dealer much closer to home, but I chose to drive out of my way and go to Crosby. This dealership is friendly, knowledgeable and professional. They went out of their way to help me purchase just the right vehicle for my budget. The transaction was smooth and I did not feel rushed. I would highly recommend buying from this dealership. More

Worst buying experience yet!! So bought two vehicles from here in the past 12 months and the expedition i noticed service quality had deteriated from past 2 vehicles i purchased fr So bought two vehicles from here in the past 12 months and the expedition i noticed service quality had deteriated from past 2 vehicles i purchased from them. I sent my wife to purchase expedition while i was at work and setting price over the phone and after talking her into a few terms that wasn't in the agreement the service after the sale was complete has been even worse. The mustang experience has been even worse flat out lied to by salesman and sales manager and we owe items still not done but was told pretty much scratch deal or live with it after two trips there wasting my time after being told over phone it was complete just to arrive and see it clearly wasn't. The new attitude here from what i can tell is tell the customer what they want to hear and make empty promises to make the sale then screw them after papers are signed. Left review on their site and contact info for dealership owner and have not heard from anyone. 12th vehicle purchase. Fourth over 15yr time period and absolutely the worse. I also have emails and documents from signing backing up every lie i was told from employees. More

Long time customer - first time complaint We have purchased THREE vehicles from Friendly Ford within SIX years. We try to remain loyal customers and establish a good relationship with our loc We have purchased THREE vehicles from Friendly Ford within SIX years. We try to remain loyal customers and establish a good relationship with our local, small dealership. We upgraded with every purchase (by tens of thousands of dollars). Well, our last purchase was basically a lemon. Granted, the problems with the truck are not the fault of the dealership, but you would think they would want to make it right for a LOYAL, LOCAL customer. We wanted to give the dealership the opportunity to resolve the issue (friendly customer service, right?) before proceeding with any lemon law complaints. They said "come in and we will work out a trade." Well, it was the same old song and dance, as with any trade. We were offered $10K less than what we purchased the truck for five months ago, which is $7K under NADA value. We even considered upgrading again, which would have been MORE money in THEIR pocket. I'm not asking for a free ride, I'm just asking for what I paid for. If you spend $50K on a vehicle, it should operate flawlessly, or warranties should easily fix any problems. Unfortunately, my truck's problems are pretty much beyond repair, and I just want the new truck I bought to operate like a new truck should. If/when management reads this, they will know which customer they are dealing with. I will be reviewing this dealership in every place possible to share my experience with other existing and potential customers. More

Great Experience I went in thinking I couldn't really get what I wanted (an Edge) and would settle for an (Escape) - Tillman my sales person let me look at all the inv I went in thinking I couldn't really get what I wanted (an Edge) and would settle for an (Escape) - Tillman my sales person let me look at all the inventory and helped me find an Edge that I could be comfortable affording. Having looked online for over six months - the price was very fair for a gently used Edge - I didn't even haggle as I felt that it was that fair. I had already gotten pre-approved financing before coming, but Tillman suggested that I let them see what they could find for me - that saved me over 1% and I got an excellent finance rate with the help of Humberto the Finance Director - I almost got a new car interest rate on a used vehicle. I hate car shopping - they made this experience painless and quick - I'm feel like I was fairly dealt with, got a fair deal and am very happy. I highly recommend Friendly Ford in Crosby - they're worth the drive. More

never buy anything from them they will lie to you i brought a 2010 F-150 Pre certified with a 12,000 mile bumper to bumper warranty and the leather sets started to wear and crack they refused to fix i brought a 2010 F-150 Pre certified with a 12,000 mile bumper to bumper warranty and the leather sets started to wear and crack they refused to fix it and they said i had $14.95 oil changes and ever time i have it done they try to charge me $49.95 and it takes them 30 plus minutes or more to get the $14.95 approve i would not buy tricycle from them they will lie to you big time and there was other things they was to fix and they refused to fix it More

Absolutely amazing These guys are by far the best dealership I have worked with. My husband got a new job and so we needed a new car because we only had one vehicle. The These guys are by far the best dealership I have worked with. My husband got a new job and so we needed a new car because we only had one vehicle. They had what we wanted...worked with pricing and financing, and now I am driving the car of my dreams and love it. Would recommend them to anyone and everyone I know!!!! More

Excellent and professional! Very professional and fast. I was treated very respectfully I would definitely recommend this dealership to any in the market for a new or used vehicl Very professional and fast. I was treated very respectfully I would definitely recommend this dealership to any in the market for a new or used vehicle. More

excellent They were very friendly and helpful. Help me decided which vehicle was right for me. Took thier time in answering all my question. Would definitely re They were very friendly and helpful. Help me decided which vehicle was right for me. Took thier time in answering all my question. Would definitely recommend to others. More

Another Happy Customer I was referred to Friendly Ford by a close family friend who has bought Ford trucks from them for her entire life. She even appeared in their commerci I was referred to Friendly Ford by a close family friend who has bought Ford trucks from them for her entire life. She even appeared in their commercials! After working with Tillman Walker and Austin Salinas to get down to a sales number on a truck I wanted they were actually out bid by another dealer...Baytown Ford. After attempting to purchase the better priced truck at Baytown Ford (which was an awful experience) I walked out of the door at the Baytown dealership and drove straight to Crosby to purchase the higher priced truck. After such a terrible experience at Baytown Ford I didn't care how expensive the other truck was at Crosby, I knew I would be treated the way a customer should. After arriving at Crosby directly after the Baytown experience, Tillman never asked questions and immediately offered the previously discussed truck at the price we had agreed upon earlier. Within 5 min. Tillman had started the paperwork to put me in my new vehicle. During the paperwork process the sales manager (Austin Salinas) notified me they had actually found more rebates for my truck and had lowered the price of my new truck by another $1,500! They not only provided a wonderful buying experience, they also ended up BEATING the price of any other dealer I spoke with in the greater Houston Area. More

Thank you! From my 1st call to finance, I was met with professionalism and respect. Thanks to Ford and my salesperson Tilman for a great experience. I love my Fo From my 1st call to finance, I was met with professionalism and respect. Thanks to Ford and my salesperson Tilman for a great experience. I love my Ford Edge! More