Friendly Honda

TERRIBLE SERVICE JOB I had a motor rebuilt on my Honda after a gasket blew on it and am very disappointed in the results. I paid $3,000 3 months ago for this work to be d I had a motor rebuilt on my Honda after a gasket blew on it and am very disappointed in the results. I paid $3,000 3 months ago for this work to be done. Due to covid, the car has barely been driven since then, except back and forth to the grocery store. Our initial experience with this place back in February was less than stellar. We had a loaner car while our car was being serviced. There was a mix up on the dealership’s end with our phone numbers. They entered my fiancé’s number into their system incorrectly. However, they had my number as a backup the entire time, but neglected to reach out. When they did reach out, the staff was rude and obnoxious, like it was our fault THEY made a mistake. Some so-called “manager” actually yelled at me over it (a customer that’s spending $3K at their shop). I was willing to let that go and a different manager did apologize when we went to pick up the car. However, when we got the car back the cylinder head plug was leaking. This is an $8 part that wasn't replaced and came leaking from THEIR shop. My fiancé is pretty handy with cars and we replaced this part ourselves. Now a cam shaft sensor is bad - $30 part if ordered online. This was a $450 fix, plus an additional $200 for a car rental. They refused to discount us on any labor costs. We asked for a loaner car and were told “We’re not a car rental company.” We asked why this part wasn’t fixed since it is part of the engine rebuild and were told “It was in “working” condition.” Well #1, OBVIOUSLY it was NOT in “working condition”, otherwise it wouldn’t have failed so quickly. #2. They replaced a different cam shaft sensor, the thermostat, water pump and timing belts which were ALL IN WORKING CONDITION. #3 It’s common knowledge that sensors go bad. This is a 2004 Civic. There is no excuse for this type of error. I’m at a loss at why this job was half-a**ed so badly, other than they are intentionally fixing only part of the problem so that you’ll return and they’ll be able to charge for additional work. Since one of the cam shaft sensors was under warranty, we assumed that this was the issue and it would be fixed for free by their shop. But we had no idea that they did such a crappy job on the motor rebuild and only replaced ONE sensor. Also the way we were treated by customer service AGAIN was horrendous. When we were trying to work this out with them, the lady in the service department was awful. She was borderline mean, hung up on me when I got upset, refused to let us speak to whoever in service was working on the vehicle and refused to put us in contact with a manager or even transfer us to the manager’s voicemail box. I would not ever have a car serviced here. More

100 % satisfied with our visit to your dealership. The courteous , and knowledgeable , and professional staff are outstanding. The showroom is clean and welcoming. Thank you courteous , and knowledgeable , and professional staff are outstanding. The showroom is clean and welcoming. Thank you More

all the people where qualified and where enjoyable to work with-steven and jim made the experience in testing times very easy --we had a small problem service took care of it in minutes work with-steven and jim made the experience in testing times very easy --we had a small problem service took care of it in minutes More

This is my fourth or fifth odyssey lease. They have all gone very smoothly. I can’t say enough about the courtesy, care of detail, and professionalism exhibited by the Honda personnel. My concerns regardin gone very smoothly. I can’t say enough about the courtesy, care of detail, and professionalism exhibited by the Honda personnel. My concerns regarding the COVID-19 issue were addressed and allayed to my satisfaction. With this kind of treatment I will forever be a Honda customer. More

The whole team did a great job from start to finish. Negotiations were fair and quick. They had no issue showing me my deal structured a few different ways. Quick pickup and delivery....would recommen Negotiations were fair and quick. They had no issue showing me my deal structured a few different ways. Quick pickup and delivery....would recommend again! More

Professional Proficient, polite and professional team made the purchase of the 2017 Pilot a pleasant experience. Attention to protocol was obvious and appreciated Proficient, polite and professional team made the purchase of the 2017 Pilot a pleasant experience. Attention to protocol was obvious and appreciated - especially during the current virus pandemic. More

The team At Friendly Honda made my experience in getting a new car a pleasant and easy experience. There professionalism and patience during this unprecedented time is greatly appreciated! a new car a pleasant and easy experience. There professionalism and patience during this unprecedented time is greatly appreciated! More

Friendly Honda Review May 2020 Excellent service and support from all components of Friendly Honda. Simply the best experience we could have hoped for in this time of pandemic. Supe Excellent service and support from all components of Friendly Honda. Simply the best experience we could have hoped for in this time of pandemic. Superb. More

Wonderful leasing experience Carlos is a great salesman - friendly, knowledgeable, very effective communicator. Our first leased Honda from this dealership, although I bought 2 ca Carlos is a great salesman - friendly, knowledgeable, very effective communicator. Our first leased Honda from this dealership, although I bought 2 cars here years ago and my 2006 CRV is still going strong! The leasing experience went very smoothly. Jim was easy to work with on the finances and gave us a very good deal on some extras. It was a pleasure working with both of them on our new Accord. More

excellent experience My lease was coming due. Carlos Scaloni had someone call me & set up an appointment. I had seen him for the previous lease. He was excellent as before My lease was coming due. Carlos Scaloni had someone call me & set up an appointment. I had seen him for the previous lease. He was excellent as before. Mr Scaloni was very knowledgeable and took care of everything. I used to dislike shopping for a new car but Mr Scaloni made the experience pleasant. I would definitely recommend him. More