Friendly Honda

My husband and I went to the dealership having already negotiated the price on a 2011 Honda Odyssey Touring. They had two in the color we wanted and we told them we wanted the one with 7 miles on it. We negotiated the price on a 2011 Honda Odyssey Touring. They had two in the color we wanted and we told them we wanted the one with 7 miles on it. We saw the car, decided on it and started the paperwork for that particular van. We signed the forms and came back two days later to pick up the van. When we went out to the vehicle to make sure everything was turned on and set up, I noticed the odometer said 298. I asked if that was the mileage and was initially told no. When I pressed and asked to see the mileage on the car, he finally told me that it was, in fact, the mileage. When we inquired as to why the vehicle now had 300 miles on it, they wouldn't give us a straight answer. We finally found out that they had redone our signed agreement changing the VIN from the one with 7 miles on it to the one with 300 miles on it because they wanted to keep the lower mileage one on the lot. When the story came out, instead of coming clean and trying to right their wrong, we were treated even worse. We were told that it didn't matter what the mileage, that we had no reason to be upset, etc. We ended up walking out of the dealership with check in hand, refusing to buy the car. I found out later that what they did was not only deceptive business practice but is ILLEGAL!! They still have not tried to call and apologize or anything. Although their prices were competitive (although not the lowest), I would not recommend them in any way, shape or form. More

My daughter has been looking for a new car and I have to say that your dealership was the nicest and friendliest. We told Danielle exactly what we were looking for and she went right to work to get us what say that your dealership was the nicest and friendliest. We told Danielle exactly what we were looking for and she went right to work to get us what we wanted. We told the finance manager exactly what we wanted to pay per month and how much we had to put down and he worked everything out to exactly what we wanted. We would highly recommended this dealership. More

Robert, Was polite,informative and knowledgeable about Robert, Was polite,informative and knowledgeable about the model we where interested in leasing. Delivery was on time and Robert reviewed all the fea Robert, Was polite,informative and knowledgeable about the model we where interested in leasing. Delivery was on time and Robert reviewed all the features of the car he also followed up with a phone call to be sure we where happy with our CRV and see if we had any questions that need to be addressed. Robert Raisch More

Lewis was great, affable and no-hassles guy. Very straight-forward in explaining the lease program, no pressure, just helpful. I had decided to shop around after the Paragon Honda experience, which s straight-forward in explaining the lease program, no pressure, just helpful. I had decided to shop around after the Paragon Honda experience, which seemed to give the appearance the lease was a negotiable contract as long as you're willing to settle for that price point *that* day. I don't like being pressured nor do I want to feel I should settle the contract even after the best offering was given to me. Friendly Honda was not like that, even though the down was a little more, the no nonsense lease breakdown payments was clearly visible for my review. I appreciate the honesty and I generally don't haggle if I see a transparent program. I will definitely come back for other services. Thanks, ACG More

Everything went perfect with my recent experience buying our new Pilot from Brian Hartwell. This is our families 4th purchase from Brian and we feel very comfortable working with him. Although the Pilot w our new Pilot from Brian Hartwell. This is our families 4th purchase from Brian and we feel very comfortable working with him. Although the Pilot we wanted was not on the lot, it was located and delivered quickly at the price we wanted. Thank you. More

I went to Friendly Honda after being very disappointed at other dealerships on their overall service. We were immediately greeted by friendly and personable staff members who were informative and not at all other dealerships on their overall service. We were immediately greeted by friendly and personable staff members who were informative and not at all pushy. I went to the dealership a total of four times and I never had any desire to visit another dealership after my experience with Friendly Honda. This was my first car purchase but my parents, who were with me, have purchased many cars from many dealerships in the past and both agreed that our experience far exceed any other car dealership- they anticipated our needs and our concerns and made sure they were met before we even realized. Overall, it was a wonderful experience and I have told everyone I know about it and recommended that their next car purchase be from Friendly Honda. More

The cornerstone for a successful car dealership is The cornerstone for a successful car dealership is represented by the dedicated and customer oriented sales team represented by the dealership. Mr. The cornerstone for a successful car dealership is represented by the dedicated and customer oriented sales team represented by the dealership. Mr. Ron Alexander exemplies these characteristics. Ron is sincere, honest ,and trustworthy. Ron is knowledgeable about the product he sells and is an excellent communicator. Ron makes himself available to his customers and is a testament to his profession.none More

I have never leased a car in my life and my g'f has done so with her past 4 cars and Heather Schraud was the salesperson and she was marvelous-She treated me with respect and kept her suggestions within my so with her past 4 cars and Heather Schraud was the salesperson and she was marvelous-She treated me with respect and kept her suggestions within my price range-I will always come back-it was a wonderful experience and I felt confident that she would guide me with the proper car. The next day I received a call from Mike, in the loan department, regarding the change in my monthly payment-he informed me it would be 20 more a month and wanted me to know before picking the car up so there would be no surprises. I was very happy with this since in our economy 20 a month could be a problem. I have been driving my Accord for a week now and absolutely love it-I do wish I had upgraded on certain figures but maybe in 3 years when I plan to come back. More

Friendly Honda's sales and finance people were excellent. They provided different finance options and fully explained everything. They provided honest, fair and respectfull service. I was never rushed or They provided different finance options and fully explained everything. They provided honest, fair and respectfull service. I was never rushed or pushed. They had a good choice of vehicles on the lot. I got the exact car I wanted same day at a great price and the best service I've ever had when purchasing or leasing a car. More

Customer service was terrific. Justin told me to call him at any time should I have questions. Everyone at Friendly Honda was indeed friendly and considerate. I would definitely recommend this dealersh him at any time should I have questions. Everyone at Friendly Honda was indeed friendly and considerate. I would definitely recommend this dealership to others. One of the reasons I purchase car here is due to excellent service and customer care. More