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Frisco Chrysler Dodge Jeep Ram

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.5
2,316 Reviews
Welcome to Frisco Chrysler Dodge Jeep Ram Frisco Chrysler Dodge Jeep Ram located in Frisco, TX, near Plano, TX. Visit Frisco Chrysler Dodge Jeep Ram in Frisco, TX for the 2022 or 2023 Chrysler, Dodge, Jeep, Ram and Wagoneer. Frisco Chrysler Dodge Jeep Ram carries the following new Chrysler, Dodge, Jeep, Ram and Wagoneer models. We Are Your Frisco, TX New and Certified Pre-owned Chrysler, Dodge, Jeep, Ram and Wagoneer Dealership near Plano, McKinney, Little Elm, Dallas.
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9640 Texas 121

Frisco, TX

75035

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Showing 2,316 reviews

August 09, 2024

I had a horrible experience in the service center. I scheduled my appointment online and still ended up waiting 3 hours on an oil change. Communication was horrible. Even after I waited 3 hours for my More

by kmills_o9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle, Caleb Oropeza
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Aug 10, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, Your feedback is very important to us, as customer satisfaction is our top priority. I would like to speak with you about your recent experience with our Service Team regarding the time taken for your oil change appointment. Please send me an email with your contact information so we may discuss this further. Sincerely, Robert Stickles Service Manager robertstickles@greenwayauto.com

August 09, 2024

Great customer service. Kept me up to date and actually did the work and got the vehicle back in great shape More

by vleandro09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Bruneau, Stevan Garza
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Aug 09, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

Thank you for the excellent feedback. We appreciate your support at Frisco Chrysler Dodge Jeep Ram. Happy driving!

August 09, 2024

Fast turnaround and communication was good, good service department. Will definitely recommend to others. Thanks More

by anthonyamantine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in the service dept
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Aug 10, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We're pleased that you had a positive experience with our service department at Frisco Chrysler Dodge Jeep Ram. Feel free to reach out if there's anything else we can assist with.

August 08, 2024

Thank you Derrick Johnson for the awesome service! Great service advisor with attention to detail. More

by MrGreenwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Johnson
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August 08, 2024

Brian Allen in sales was straight forward and had fast communication while we talked about my needs in a new ram for days leading up to my appointment. I selected him to do business because unlike other d More

by DTX Custom Cabinets LLC
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Allen
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Aug 08, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

Great to hear you had a positive experience with our team at Frisco Chrysler Dodge Jeep Ram. We appreciate your trust and look forward to assisting with all your truck needs. Have a good one!

August 08, 2024

Davis Pham from services was so helpful to fix the issue with my Jeep renegade, he is always on top of the repairs and he's honest with diagnostics, I'd recommend him and this dealership for any service nee More

by alfredo E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davis Pham
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Aug 09, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

Thanks for the kind words. Frisco Chrysler Dodge Jeep Ram appreciates your recommendation and is happy to hear you had a good experience with our team!

August 07, 2024

Service was prompt and the communication and work quality were good. They had the parts delivered the same day I arrived and also completed the work. More

by chrismillerckm
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Malhas
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August 06, 2024

My service advisor was very friendly and professional. The service was also very quick. For regular service or for troubleshooting an issue, I highly recommend these guys. More

by Darth_Fleagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Pearce
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Aug 06, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us at Frisco Chrysler Dodge Jeep Ram. We're glad to hear that our team and quick service met your expectations. We appreciate the recommendation!

August 05, 2024

Poorly organized, shady, and inept. I'd strongly avoid. They damaged my car during routine service and only took responsibility when I showed a video from my dash cam. During the fol More

by Wagoneer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Parrish
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Aug 12, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, Please know that we take your feedback very seriously and I would appreciate the chance to speak with you about the level of customer care you received from our Service Team during your recent visit. If you would, please send me your best method of contact so we can discuss this matter in greater detail. Sincerely, Robert Stickles Service Manager robertstickles@greenwayauto.com

Aug 14, 2024 -

Wagoneer responded

It's unfortunate this is the same lip service non-response given to every poor review. The right response would have been to reach out when your service department damaged my vehicle during service, not months later after receiving the feedback. Anyway, unless Frisco CDJR frequently damages and has to repair customer vehicles (which seems possible), I would think you could fairly easily identify me. Your response was literally the absolute least you can do as a service manager.

Aug 14, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

As we have already explained, the dash cam was disconnected by the repair facility who fixed your hood, which was damaged by our carwash during a routine cleaning upon completion of your service. We are sorry to hear that our actions to rectify the situation were not satisfactory.

Aug 14, 2024 -

Wagoneer responded

This is literally the first time this has been explained to me. The only communication I've received from Frisco CDJR since receiving my car back have been automated requests for review and a text imploring me for a 10 out of 10 rating. While I appreciate this info, a more useful response would be an update as to when you anticipate being able to finally complete the repair and replace the hood badge.

Aug 14, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

The replacement parts have been ordered. Unfortunately, they are back ordered and there is no ETA currently. We will reach out as soon as they become available. Thank you for your patience.

August 05, 2024

The service at the Frisco was awesome. The service advisors got me in and out with no issues. More

by DEVAUGHN_JAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyon Alizna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stevan Garza, Aaron Cullbreath, Sam Blue, Aaron Harris, Craig Brock, Rashaud Johnson
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Aug 06, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

Appreciate your feedback on the service at Frisco Chrysler Dodge Jeep Ram. Glad to hear you had a smooth experience with our team.

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