Frisco Chrysler Dodge Jeep Ram

Fast turnaround and communication was good, good service department. Will definitely recommend to others. Thanks department. Will definitely recommend to others. Thanks More

Brian Allen in sales was straight forward and had fast communication while we talked about my needs in a new ram for days leading up to my appointment. I selected him to do business because unlike other d communication while we talked about my needs in a new ram for days leading up to my appointment. I selected him to do business because unlike other dealers, he was willing to answer my questions after business hours. I will buy all my trucks from him going forward! More

Davis Pham from services was so helpful to fix the issue with my Jeep renegade, he is always on top of the repairs and he's honest with diagnostics, I'd recommend him and this dealership for any service nee with my Jeep renegade, he is always on top of the repairs and he's honest with diagnostics, I'd recommend him and this dealership for any service needs. More

My service advisor was very friendly and professional. The service was also very quick. For regular service or for troubleshooting an issue, I highly recommend these guys. The service was also very quick. For regular service or for troubleshooting an issue, I highly recommend these guys. More

I was very satisfied with my visit! Derrick was vey knowledgeable and helpful with making sure I had the best experience Derrick was vey knowledgeable and helpful with making sure I had the best experience More

My recent experience at Frisco Chrysler Dodge Jeep Ram was extremely disappointing. Only two weeks after purchasing a certified pre-owned vehicle, I encountered multiple issues with it. The initial inspec was extremely disappointing. Only two weeks after purchasing a certified pre-owned vehicle, I encountered multiple issues with it. The initial inspection revealed several problems, including the need for new brakes and brake rotors all around, as well as a malfunctioning third brake light. Considering the vehicle's certified pre-owned status, I was surprised that these issues were not caught during their inspection. They wanted to charge me $4900 to fixe the brake issues and $400 to fixe the brake light. After expressing my frustration and hinting at legal action, the dealership agreed to cover the costs of fixing the brake and brake light issues. Additionally, I had complained about a clicking noise in the front end when engaging four-wheel drive, which prompted them to replace the transfer case. They called me saying it was ready. However, when I picked it up I was not able to engage the 4X4. So they “fixed” it but did not test it to see if it was functioning correctly, or at all. They made multiple attempts to fix it, “they installed 3 different transfer cases” the 4X4 engagement remained faulty, and was actually worse then when I initially took it to them. The last I heard from them was the Chrysler engineers suggested and older model transfer case and the part is on order. They told me I could drive the vehicle, but only in two wheel drive until the part comes in. What added to my disappointment was the dealership's refusal to provide me with a loaner vehicle during the repairs. Feeling unsatisfied with the service at Frisco Chrysler Dodge Jeep Ram, I sought assistance from another dealership which promptly resolved the issue. The other dealership I sought assistance from happily provided me with a loaner vehicle, citing that as a warranty issue, I was entitled to one. It's concerning that even after over a month of waiting, there is no update from the original dealership regarding the status of the ordered part. My advice would be to think twice before entrusting your vehicle to Frisco Chrysler Dodge Jeep Ram for repairs or purchases. In my case, the lack of attention to detail, ineffective solutions, and refusal to offer a loaner vehicle left me with a partially functioning $40,000 vehicle. More

Poorly organized, shady, and inept. I'd strongly avoid. They damaged my car during routine service and only took responsibility when I showed a video from my dash cam. During the fol I'd strongly avoid. They damaged my car during routine service and only took responsibility when I showed a video from my dash cam. During the follow up service to correct the prior damage (and other warranty item) they deliberately disconnected the dash cam. I will go out of my way not to give them any more business. More

The service at the Frisco was awesome. The service advisors got me in and out with no issues. The service advisors got me in and out with no issues. More