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Frisco Chrysler Dodge Jeep Ram - Service Center

3.0

37 Lifetime Service Reviews

9640 State Hwy 121, Frisco, Texas 75035

37 Reviews of Frisco Chrysler Dodge Jeep Ram - Service Center

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October 30, 2017

"Unable to repair 2015 Chrysler 300C"

- Jennifer Whitten-Bilotta

2015 Chrysler 300C wouldn't start a few weeks ago. We usually use the Denton location, but they couldn't get us in for a week, so we were stuck with Frisco (they took 3 attempts to diagnose/repair an A/C issue with our previous car, a 2010 Chrysler 300). Claimed it was the fuel pump (under warranty) and that we also needed some basic service work. Cool. Got the car back within the week. Car wouldn't start a few days later, on Saturday, October 21, 2017 (our 17th wedding anniversary, btw). Had an appt we could NOT miss that morning and had to get a Lyft there. Service Manager Micah not only lied to us about not being able to find a way to get us a loaner since the only rental car co he'd allow us use was closed (the director confirmed they could've helped us during our conversation Monday), but Micah was so rude on the phone that he almost drove my disabled husband into a delirium episode in the middle of the Historic Downtown Denton Square before my husband gave me the phone. Micah proceeded to lie, talk over me and finally go into CYA mode when I mentioned how my husband's disability makes him easy to take advantage of. When I say delirium episode, I mean he actually doesn't know who I am after 20 years of knowing each other. Happy anniversary to me. So, after canceling our anniversary plans, getting stuck eating a burger for our big night out...at 3p, and paying for another Lyft home, my husband had to sleep away the rest of the weekend to recover until they came to get the car Monday morning. We were promised reimbursement for the two Lyft rides, which we haven't received yet. Called us later that afternoon to let us know it was ready to pick up and that they must've installed a faulty fuel pump because that was again the issue. Sure, okay, that can happen. Right? Picked the car up Tuesday morning. By Thursday afternoon, the car almost wouldn't start. They came and got the car on Thursday night and dropped off a loaner (despite Micah swearing up and down they don't have a loaner program a week ago). We just heard from them this morning. Can you guess what the issue was? Anyone? Bueller? Yeah...fuel pump. Except this time, Cody told us that the issue was that we'd put bad gas into our car. Here's the thing, we haven't had to put a single drop of gas into our car since before the FIRST time they picked it up and said it was the fuel pump because we haven't had a vehicle that consistently worked long enough to need a fill-up. (Our commute is like 6 miles.) At this point, I have ZERO confidence that they have any idea why a car we've owned for less than a year continues to have issues starting. Not only do I not recommend bringing your car to this dealership for service, but I can't recommend buying one from them either at this point. Seriously, drive an hour or two out of your way to a Chrysler dealership that at least pretends to care about repeat customers. I have already completed the survey that was emailed to me a week ago and will now send a more detailed email directly to Chrysler corporate regarding this ongoing situation. Note: I WILL update this review if they make things right, but I'm so beaten down by their lack of service and compassion for the repeated chaos they've caused in our life that I have severe doubts about whether they care enough to attempt to make this right.

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Recommend Dealer
No
Employees Worked With
Michaela (Micah) Gallegos, Cody, GM (name not known), Director (name not known)
October 23, 2017

"Poor service"

- A guy mike

Called with quote of $800 called back later and went up to 1800. We picked it up and sent to another dealer & it cost 650.00 to repair

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Recommend Dealer
No
Employees Worked With
Service manager
September 26, 2017

"Good service"

- Jamed

I have gotten very good service at this dealership . I called on Thursday and got in Fridsy morning and they did the service while i waited , just one hour.

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Yes
Employees Worked With
Ron Martin
September 04, 2017

"A/C not blowing from the vents"

- Ram123

I took my 2010 ram to Frisco Dodge because the A/C would not blow from the vents. The diagnosis was the recirculation door actuator was going bad. They told me it would be about $1100 to repair because it was 6 hours labor. I declined the repairs and went to pickup my truck. When I got it, it was not fully put back together. The glove box was out and part of the dash was taken apart. Not a very big deal but I did put it back together myself. After watching a video on YouTube I repaired my truck myself for $30 and took less than one hour. Six hours worth of labor is a complete rip off!

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Recommend Dealer
No
Employees Worked With
Chip
August 24, 2017

"Professional across the board"

- Freedom01

Cody, the service manager, was efficient, professional and courteous. From the moment I pulled into the dealership, to the time they were done, he made sure I understood the situation and walked me through ever step.

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Yes
Employees Worked With
Cody
August 08, 2017

"Great service department "

- Dodgeguy201769

Cody is always very professional and easy to deal with! He's been my lead service guy for a few years now it's always great dealing him! He knows his stuff!!

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Recommend Dealer
Yes
Employees Worked With
Cody
July 21, 2017

"STEER CLEAR OF THIS DEALERSHIP"

- Steven Bailey

I have had my Ram 1500 in this dealership (service) five times for the same reason (tire pressure sensors) in the past four months. They swear they have replaced every part involved with this system (some of them two or three times). The last time they told me they were escalating the problem to a regional engineer. I was supposed to get a call back (the next day) once they talk to him. It has been a week and no call back. I called and left messages for the General Manager (Shaun Swenson)hree days in a row. I was told he would return my call. I still have not heard from him. As for them escalating the problem, I spoke to the service writer and he told me that the engineer said there was nothing they could do about it. They must think I am stupid. I called the Chrysler customer service line. Every thing that is ever done on a vehicle is documented on their system. They told me that an engineer ever saw or discussed my vehicle in the month of July. It would be fully noted if they had. This dealership has been trying to get me to trade in my vehicle. Yeah right . . . When xxxx Freezes Over. I would never buy or take another vehicle back to them for service. I have a problem when it comes to dealing with liars.

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Recommend Dealer
No
Employees Worked With
Cody / Service Writer
May 30, 2017

"Maintenance service care"

- AG

The rep who took care of me this visit, Cody, is super! He has been with this service center for the couple years that I've been coming. He has always been exceptional. Always has a smile, always courteous, listens and thoroughly looks after my car's needs.

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Recommend Dealer
Yes
Employees Worked With
Cody Pasztor
May 15, 2017

"Quality Service"

- Charlesr

I came in to have my vehicle checked for problems. Micah readily asssited me with my problem and also identified a recall item that needed to be replaced. The service on my vehicle was quick and the environment was welcoming in the service department and other areas of the dealership. Thanks again Micah!

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Yes
Employees Worked With
Micah
May 12, 2017

"Professional and respectful service department "

- JGRam2500

Frisco CJDR has become my go to dealership for service on my 14 Ram 2500 6.7. My experiences with them have always been handled professionally. The attention given to every client is a quality not found everywhere. My service advisor Mycah has always kept me up todate on the progress of my vehicle. Highly recommend them for all CJDR service. I will continue to use them for my truck's service.

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Recommend Dealer
Yes
Employees Worked With
Mycah
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