Frisco Chrysler Dodge Jeep Ram

Professional and respectful service department Frisco CJDR has become my go to dealership for service on my 14 Ram 2500 6.7. My experiences with them have always been handled professionally. The at Frisco CJDR has become my go to dealership for service on my 14 Ram 2500 6.7. My experiences with them have always been handled professionally. The attention given to every client is a quality not found everywhere. My service advisor Mycah has always kept me up todate on the progress of my vehicle. Highly recommend them for all CJDR service. I will continue to use them for my truck's service. More

More than a nightmare I went to go look at a 2016 RAM truck i saw online. The price was good but i still wanted to negotiate the overall price of this particular truck. Ja I went to go look at a 2016 RAM truck i saw online. The price was good but i still wanted to negotiate the overall price of this particular truck. James Popplewell reacted as if I insulted him by trying to negotiate and was rude to me the whole time. I don't remember exactly what he said but he mentioned something like I need to use their bank to finance for my truck if I wanted a better price on the truck because i cant win everything. Overall, he was very pushy and unprofessional. Matthew on the other hand, was nice and helpful but couldn't answer alot of questions i asked him. More

Very professional auto purchase experience Rogers and team were a pleasure to deal with. I got the exact car I was looking for the perfect price. Overall an outstanding used auto purcha Rogers and team were a pleasure to deal with. I got the exact car I was looking for the perfect price. Overall an outstanding used auto purchase experience from the initial phone call to competing for financing. They worked hard to get me a great deal! More

Nightmare Bought a Cherry Red Ram Truck 2015 Brand New they wrote all the paper work for the Flame Red which was 2000.00 more didn't realize the mistake until I Bought a Cherry Red Ram Truck 2015 Brand New they wrote all the paper work for the Flame Red which was 2000.00 more didn't realize the mistake until I got home told them about the mistake they changed the paper work to the finance company changing the Vin number but did not change the price when I told them about the price Danny Easton argued with me about the price until I showed him proof I have been dealing with them since 3/7/17 and they still haven't taken care of the over charge This has been nothing but a big nightmare there has been more problems that went on but I don't have enough room to list all the problems and the other people I have talked with no one at this dealer ship knows what they are doing from sales to upper management my son also bought a Journey the day before and has problems with them too I have never had such a horrible experience as this one trying to buy an auto - NIGHTMARE - today's date 4/3/17 still dealing with them if they had a minus star that's what I would give them, had to give a one star before you can submit, in my opinion all their good reviews I think are fake people, you need to check your contract figures More

Great Experience!!!! Walked in with a car in mind...left with the car I wanted at a great price!!! Couldn't be happier. Thanks Josh for making it all happen! I would defin Walked in with a car in mind...left with the car I wanted at a great price!!! Couldn't be happier. Thanks Josh for making it all happen! I would definitely recommend!!! More

Wonderful Service! Walked in and out with the brand new car I wanted, at the price I wanted, all within an hour and a half. James is the absolute best car salesman I cou Walked in and out with the brand new car I wanted, at the price I wanted, all within an hour and a half. James is the absolute best car salesman I could have asked for. If he's available, request him! Thank you both James and Mack! More

One star is actually too many!! This place doesn't even deserve one star!!! This is a long review so I apologize in advance but I've never been so upset with a business before! I This place doesn't even deserve one star!!! This is a long review so I apologize in advance but I've never been so upset with a business before! I became a first time owner of a brand new Jeep Grand Cherokee Overland Summit in 2012. We lived in Coppell at the time and drove all the way to Spring, Tx to get the exact exterior/interior color I wanted. We were VERY GOOD about having our car serviced at the appropriate times and because of our location we chose Lewisville CDJR and always had great customer service. Well we relocated a year ago and began using Frisco CDJR since it is more convenient, so we thought. Less than a year ago we replaced the two front tires at Frisco CDJR. Almost 2 months ago I took the jeep in because it was making a noise. The jeep has 75,000 miles on it now and we're wanting to trade it in. I told the service guy that I needed them to fix whatever was causing the noise. Almost 1 1/2 months later I finally get the jeep back. The repair that was causing the noise was $300. They had originally told me that the rack and pinyon needed to be replaced and this is what was causing the noise so total out of pocket was over $1800! That being said, I was just happy to get my jeep back. Well as soon as I left the dealership I felt something wasn't right so I told my husband about it and he drove it that weekend. He said that maybe it just needs to get broken in, meaning the parts I guess. Well it continued to drive crazy especially one day when it was raining. I thought I was gonna crash a few times. It's as if they put the new parts on and didn't align and/or stableize it. Well I took the jeep back in and let my service guy know that it's not driving right. He drove it around the parking lot and admitted that it didn't seem right. Then he got some young technician who had actually worked on the vehicle to take it for a drive. This guy returned and had the service guy tell me that it was the air suspension and it needed to be replaced. I knew that didn't sound right so I left and let my husband drive it again. He agreed that something is dangerously wrong. Today I took it to the Lewisville CDJR and the extremely pleasant and helpful service guy pointed out my front tires and I was appalled! They were so balled that metal was sticking out of them! These are the tires we purchased less than a year ago! He concurred that the guys at Frisco CDJR must've put in the new rack and pinyon and didn't balance/align the vehicle which caused this problem. We purchased two new front tires and had them aligned and problem solved! Well except the fact that we're out another $600!! I drove from the dealership in Lewisville, straight to the dealership in Frisco and spoke to the service manager. I got nowhere with him! I'll be taking them to small claims court! I might not win but at least they'll have to lawyer up and show up and I will feel some kind of vindication. More

Waiting to here from the GM, Shawn Swenson I was going to give them ZERO stars but I’m giving Shawn Swenson a chance to make it right. They have a vehicle that I was interested in but there we I was going to give them ZERO stars but I’m giving Shawn Swenson a chance to make it right. They have a vehicle that I was interested in but there were only 4 pics of it online and none were of the interior. I sent multiple emails to see if I could get more pics of the vehicle but to avail. I received several emails saying “Thank you for showing interest in the vehicle, I know that you have been speaking with my team.” I never spoke to anyone! After almost a week of getting generic emails I called and spoke with Megan who informed me that the car was available and at the dealership. I scheduled an appointment that was 2 hours later and was informed that a salesperson would contact me. I was contacted by Byron 5 minutes later and he confirmed the car was there. I get there and Byron informs me that he is with another customer and points me in the general direction of the car. I walk the lot looking for this car and it is nowhere to be found. I inform Byron who informs me that the car was loaned out. I’m not pleased because 2 hours before 2 people tell me the car is there. Come to find out they never went outside to make sure. Byron tells me to wait so I stand around for another 20 minutes wondering what I’m waiting around for. It’s not like he’s going to make the car magically appear. He tells me that it has been loaned out to a customer whose car is in the shop and it’s in Waxahachie but they can have them bring it back and have it ready later that day. What? Who are you going to tell a customer to bring a car back that is 60 miles away. Didn’t make sense. I asked to speak to a manager so I waited another 10 minutes. Byron was talking to a young guy, not the manager, and they were smiling. As Byron goes to talk to the manager this guy walks my me smiling and says “having a good day?” which I reply “no” and he keeps walking. He knew I wasn’t happy which made me more furious. I speak to the manager who apologizes and tells me they can have the car back in a couple of hours. I told him that I didn’t live close by and could not do that. He offered to fill my tank up which I refused because I wanted to see the car. I asked him and Byron to have the General Manager, Shawn Swenson, call me the following Monday morning. Monday rolls around and no call from Shawn. I did get a call from Megan wondering why I didn’t make it to my appointment. I informed her that I did and the car was not there. I asked her to have Shawn call me. I decided to call Shawn but got voicemail. I left a message to call me. Wednesday rolls around and no call. I called again and left him a message. I called and spoke to Byron to see if Shawn was there which he told me that he was. Byron told me that no one has called me and wanted to leave me alone because I did not have a good experience. HELLO!!!! That’s the main reason to call a customer. Customer service 101. I asked him if the car was loaned out to a customer or did an employee have it because it didn’t make sense. He said he didn’t know. Anyways, I still haven’t received a call from Shawn. I guess you can’t expect good customer service when the GM refuses to provide it. I will give reviews with lower ratings until I hear from you Shawn! More

Awesome! I just bought a new 2017 Jeep Grand Cherokee this past weekend and I can't brag enough about how awesome this dealership is! I received outstanding cu I just bought a new 2017 Jeep Grand Cherokee this past weekend and I can't brag enough about how awesome this dealership is! I received outstanding customer service and couldn't have felt more comfortable purchasing my first car! Ryan Bland was the salesman who worked with me to purchase my dream car! He was hands down the best salesman I've ever worked with. Very polite, not pushy, listened to what I had to say and understood my budget. I would highly recommend to any and everyone looking for a new/used car to check out this dealership and use ask for Ryan!! More

My 3rd vehicle here Just wanted to say thank you to Shawn Swenson and the Frisco Chrysler Dodge Jeep Ram team. This is my 3rd vehicle from this location. There is nothi Just wanted to say thank you to Shawn Swenson and the Frisco Chrysler Dodge Jeep Ram team. This is my 3rd vehicle from this location. There is nothing like a team of people going above and beyond to make sure all your needs are met. I got the price I wanted and the payments I could afford. Not to mention, the truck of my dreams. Thanks again to Shawn Swenson and the Frisco Chrysler Dodge Jeep Ram team. More