Frisco Chrysler Dodge Jeep Ram

Friendly, precise and timely. Brice Phillips is an excellent advisor. I was explained every step to take care of jeep and am very confident in the work done to take care of it. Brice Phillips is an excellent advisor. I was explained every step to take care of jeep and am very confident in the work done to take care of it. More

Great service and very professional service advisors. My truck was quickly evaluated and returned at the promised time. Thank you! My truck was quickly evaluated and returned at the promised time. Thank you! More

As usual, great professional help provided by service advisor Davis Pham. Had problems with one of the key fobs. He got it fixed immediately. He insisted on getting a complimentary car wash. Thanks Davis advisor Davis Pham. Had problems with one of the key fobs. He got it fixed immediately. He insisted on getting a complimentary car wash. Thanks Davis. More

Fantastic experience buying my daughter her dream Rubicon. We ended up ordering it. Steve, Vinnie and team did a great job keeping me informed and answering all my questions. Thank you. Rubicon. We ended up ordering it. Steve, Vinnie and team did a great job keeping me informed and answering all my questions. Thank you. More

I brought my car in for a recall repair on 3/16/23 and was told the need for repair was confirmed and I would get a call in a couple of days once the parts are in stock. So, after waiting 14 days with no was told the need for repair was confirmed and I would get a call in a couple of days once the parts are in stock. So, after waiting 14 days with no response I called and confirmed the parts were in and scheduled a new appt. I brought my Dodge Journey in for a "front relector recall repair". Got there at 8am for the service to be done. After two hours I asked the asst. service manager how much longer would it be, and he responded it would be about another hour and a half. Then 15 minutes later I got a call saying my car was ready (amazing). I got home and took a look at the front of my car and noticed the driver side front panel was no longer flush with the fender. I checked the passenger side and it was loose and floppy. I looked in the wheel well and saw there were missing fasteners and some were just hanging there unattached. I drove back to the dealership and asked the service mgr. to please complete the job. Now two service guys were out there looking and confirmed the issue. Then after a 20 minute wait the service guy came back and said there was damage to the splash pan and they could not put it back together like it was when I brought it in. I'm sure they could have at least put all the good fasteners back. I'm now stuck with this damaged splash pan and a half finished repair job. In all fairness I'm was not aware of the damaged splash pan but curious how the repair went from another hour and half to a 15 minute completion. I think this total B.S. Wouldn't you think a dealership that promotes customer service and care would not return a damaged car that they in their own words stated "that we cannot put your car back in proper condition" without at least notifing the customer of this. If I had not noticed the condition of my car when I got home and came back to the dealership I would be unaware that I was driving myself and family in car in a hazardous condition. I hope you understand my concern. More

After deceptive dealings with Shottenkirk Prosper Chrysler Dodge Jeep Ram and the ultimate of "used car sales" style and very deceptive dealings at Uptown Chrysler Dodge Jeep Ram Fiat across from Lov Chrysler Dodge Jeep Ram and the ultimate of "used car sales" style and very deceptive dealings at Uptown Chrysler Dodge Jeep Ram Fiat across from Love Field, Dallas, I tried a third time at Frisco Jeep and had the best buying experience one could expect. I was treated with genuine honesty, professionalism and straight forward dealings. The new car sales manager (Steve Bruneau) was extremely likable and ensured that I had a great buying experience. I am a no nonsense finance manager, who will not accept poor customer service or deceptive styles. All said, I was more than pleased with the entire buying experience at Frisco Jeep and as a result, I have no buyers remorse and I am happy to recommend Frisco Jeep as the premier dealership to buy a car; regardless of how far away. Michael S. More

Jacob Kelly met me first thing in the morning and proceeded to get me in service and out quickly. Malfunchtioning car wash caused no delay with complimentary car wash, so Jacob gave me a FREE oil cha proceeded to get me in service and out quickly. Malfunchtioning car wash caused no delay with complimentary car wash, so Jacob gave me a FREE oil change or a full tank of gas on my next visit. Old fashion service with a 21-century twist to customer service. Kodo to Jacob for his great customer service skills. More

Service was done in a timely manner! I believe Edwin was my service manager but when he was out the rest of the team stepped in to help I believe Edwin was my service manager but when he was out the rest of the team stepped in to help More

I purchased a used Jeep in August of 2022. The jeep immediately needed the front axle seals replaced, I could not wait the 30 days for the service contract to start so the dealership fixed it The jeep immediately needed the front axle seals replaced, I could not wait the 30 days for the service contract to start so the dealership fixed it supposed to be at the dealership cost. The dealership submitted a fraudulent claim against the service contract in October for the service that was performed in September at their cost. Don't due business with this dealership they are not reputable. Their management refuses to call me to work out the problem and have the 40 mile clause removed from my service contract. More

Good luck finding anyone once the sale process is complete. They do not return phone calls or messages. Worst customer service experience. I paid above the list price yet got a car that was not servi complete. They do not return phone calls or messages. Worst customer service experience. I paid above the list price yet got a car that was not serviced, missing windshield wipers and no help at all from anyone. Even reached out to management but never heard back. Stay as far away from this dealership as possible More