Frisco Chrysler Dodge Jeep Ram

Thank you Roy for being so patient an understanding with me during my visit. I was slightly frustrated and irritated, because the previous service guy made an error on my vehicle records. Roy made the corre me during my visit. I was slightly frustrated and irritated, because the previous service guy made an error on my vehicle records. Roy made the corrections, an was a complete gentleman, making sure I was a happy customer before leaving. Roy was very sincere an apologetic, tho the errors/issues were tech not his fault. Thank you again Roy. More

We had a great experience at this dealership! Steve and Carl were friendly and made sure we were comfortable and happy throughout the whole process. Steve made us feel right at home from the beginning and Carl were friendly and made sure we were comfortable and happy throughout the whole process. Steve made us feel right at home from the beginning and Carl made sure we got the car we were looking for. Kelt was very helpful while working on financing and gave me options with no pressure. It was a great day and I love my new Jeep! More

I really enjoyed the attention I received, from the beginning to the end of the service. beginning to the end of the service. More

Top notch service and good communications cation throughout , isolated the problem and fixed without nonsense. throughout , isolated the problem and fixed without nonsense. More

Carl is an honest hard working salesman. He really goes the extra mile for his customers. the extra mile for his customers. More

Good communication and customer service. Was always in the loop and all questions were answered promptly. the loop and all questions were answered promptly. More

I was hesitant about bringing my truck to the Frisco dealership for service after my last experience here (a few years ago) wasn't good. But, this time it was great all around. Scheduling an appointment dealership for service after my last experience here (a few years ago) wasn't good. But, this time it was great all around. Scheduling an appointment was easy and dropping off the truck was very easy.....just pulled right in, saw my info on the screen and someone came over to get the keys. Roy Simmons was my service advisor and he was great. He reminded me about some 30K mile servicing I needed done, but didn't pressure me to do it. I needed was my radio antenna cable replaced and he found out that it was still under warranty. He kept me updated with texts. I dropped off the truck late in the afternoon and it was ready the very next morning.......antenna cable replaced, 30K servicing done, state inspection done. I couldn't have been more pleased with the experience and won't hesitate to bring a vehicle back for servicing. More

I unfortunately had some mechanical issues with a Grand Cherokee and a Grand Cherokee L I recently purchased. Konan from the sales team and Davis from the service team have been great to work with and are Cherokee and a Grand Cherokee L I recently purchased. Konan from the sales team and Davis from the service team have been great to work with and are doing all they can to help me given the quality issues I experienced, and the current supply chain issues Chrysler Is going through which has resulted in my being without my new car for two months. The team at Frisco CDJR has made sure we have a comparable car to drive while they wait for the replacement part that is in short supply. Not an ideal situation for me or the Frisco CDJR team, but they are working with me and my wife to make this experience as good as they possibly can. The team at Frisco CDJR has been great given the circumstances. I will definitely buy more vehicles from Frisco CDJR given their service and their integrity in helping me resolve my quality issues and get my wife and I taken care of. And I live in a prosper a few miles from the Prosper CDJR! Well worth the drive to be treated professionally and with integrity! More

I brought in our vehicle and we were very happy with the service advisor as well as Robert Stickles the service manager. 5 Star service and we will be back! Mark Johnson service advisor as well as Robert Stickles the service manager. 5 Star service and we will be back! Mark Johnson More

Terrible service! Drove 360 miles on a Monday to purchase vehicles. Dealer knew Friday was heading there had to put deposit on it an it was not clean or checked out on Monday. Arrived at 10:30 am di purchase vehicles. Dealer knew Friday was heading there had to put deposit on it an it was not clean or checked out on Monday. Arrived at 10:30 am did not leave till 4:30! There lux care package 995 Dollars is a Very Big Joke!!! Left with half way clean truck!! Did not want to work with price on cleaning at all. Bought 5 Trucks for Dealer ships in past, this by far is the Worst! More