Frisco Chrysler Dodge Jeep Ram

Bait-and-switch I purchased a new vehicle from them in December. Apparently they hit my credit report with 7+ inquiries, depending on which credit report you're look I purchased a new vehicle from them in December. Apparently they hit my credit report with 7+ inquiries, depending on which credit report you're looking at. I go this weekend go see about doing a trade in on a different vehicle. They couldn't meet me where I wanted, so I left and went to a different dealership. They texted me while I was there that they would meet me where I needed to be, so I left the second dealership and went back. They have already ran my Experian there and can see that I meet the criteria for the special rate. Then I'm told we're waiting on "special approval" for the special rate. Why? 2 out of 3 of my credit reports had a score of 700 and 722. One was a 698. I was told by the finance guy that "they are so buy the book - we Always use Experian but their system is down so they went bureau shopping on you and unfortunately the Equifax is 698, so we just need manager approval from their side, and they don't want to do it because of all the recent activity on your report (keep in mind, that was from 3 months ago when they ran my credit and excessive 7+ times for my new vehicle purchase). Then all of the sudden it's "Great news! We got the approval", and I am taken to the office to sign the paperwork. Oh wait, just kidding. The guy gets pulled out within a few minutes and the next thing you know, his manager comes in and says "well, we got the texted approval from our rep, but since it's so late we can't get anyone at Chrysler financial to answer the phone....so there's nothing we can do". They wasted an entire day of my weekend. I lost a good deal on a vehicle at a different dealership because of this dealerships lies and manipulations. The above is a much abridge version but I was told the entire way it was a sure thing, that "just waiting on the manager to get back to the office, just waiting on this, etc". They jerked me around for HOURS and then go as far as to start printing to finance documents to have me sign before telling me "oh sorry.....you're not eligible". More

Parrish in the service department was very attentive and polite and answered ally questions The driver that took me home was very cautious and attentive polite and answered ally questions The driver that took me home was very cautious and attentive More

Christopher Mertz is an asset to the company. Great service, very personable. Service executed effectively and efficiently. Would definitely return. Individual deserves raise and accommodation. Went ab service, very personable. Service executed effectively and efficiently. Would definitely return. Individual deserves raise and accommodation. Went above and beyond. This service department rules! More

No Customer Service Looked at all vehicles inside, outside, no one talked to me, sales people sitting at counter inside front door. Called twice to set up a sales appoin Looked at all vehicles inside, outside, no one talked to me, sales people sitting at counter inside front door. Called twice to set up a sales appointment, asked to talk to sales person on website and got hung up on, called again and asked for another person on the website, they would not put me through, just keep saying. ( I can answer your questions ) no lobby or phone educate. More

Not trustworthy If I could rate below one star, I would. It is very frustrating that they will not honor a "deal", even after they put it in writing and state "Guaran If I could rate below one star, I would. It is very frustrating that they will not honor a "deal", even after they put it in writing and state "Guarantee nothing will change....". Very frustrating process and why they would waste my time, seems to be their game, but why they would waste theirs is beyond me. Regardless, buyer be ware.... More

If you have a different dealer to use I'd go there. I've left multiple messages regarding a repair on my car over a month ago now and they won't ever return my calls. It was like pulling a tooth when they h left multiple messages regarding a repair on my car over a month ago now and they won't ever return my calls. It was like pulling a tooth when they had my car as well to get ahold of them to figure out if I had to pay for my rental over and over. They made me pay for a rental when it was their fault my car was there for two weeks. They said they had to wait on a third party to verify what they found (which is fine) then when they ordered parts the wrong parts came (I understand this too) but why force me into paying for my rental when I could have had my car finished much sooner. There's other issues as well so I guess I'm looking for a different dealership now, one that'll actually return my calls. On top of it all I was dealing with the service manager this whole time. He is the one that won't return calls or anything. To add to this I had an issue with my air conditioning cutting out after a little while if it was not in fan speed 3 or 4. Well this got old very fast when you either had to have it blasting on you or off. They never could find the problem. They were fine at first thing to help me out but then they eventually charged me ~$500 for a repair they were available sure about. My car still is doing the same thing. They still can't find the problem. So I was like I should get my ~$500 back since that wasn't my problem. Haha yeah right. That went on for a few months. Then after that is when the above paragraph started happening. They quit returning my messages. In fact I called the other day to ask a simple question (btw I gave up on even talking about my a/c now, just dealing with it) and the receptionist answered and too my info and still haven't heard a thing. It's like I'm black listed because they can't figure out my vehicles issue. I've never had a problem like this before. And I've raved about everyone down here since moving here. Not anymore. More

Buying a car! I bought my vehicle from Hunter B and Danny Easton. They were amazing from the minute i called in about a vehicle till weeks after i bought the vehicl I bought my vehicle from Hunter B and Danny Easton. They were amazing from the minute i called in about a vehicle till weeks after i bought the vehicle. I recommend if you're in the market for a vehicle to buy from them!! More

Experience was easy and stress free Everyone was super nice and helpful. The process was one of the easiest we have ever experienced. The process was very fast and we did not have to w Everyone was super nice and helpful. The process was one of the easiest we have ever experienced. The process was very fast and we did not have to wait forever to make a deal. More

Incompetent and Disrepectful This dealership was unable to get their paperwork straight and has asked that we return twice after purchasing the vehicle to complete additional pape This dealership was unable to get their paperwork straight and has asked that we return twice after purchasing the vehicle to complete additional paperwork/forms that they did not fill out properly on the initial sale. The salesperson was rude and argumentative. I would not suggest this dealership to anyone looking for a good experience. More

Great help! Our experience at Frisco Jeep was great! They worked and with us to get exactly what we wanted! Konan was helpful and knowledgeable and a pleasure to Our experience at Frisco Jeep was great! They worked and with us to get exactly what we wanted! Konan was helpful and knowledgeable and a pleasure to work with! More