Frisco Chrysler Dodge Jeep Ram

Hopefully never again Where do I start... I dropped my car off on a Sat 3/23. Ron told me that they wouldn't be able to look at it until the following Tuesday. I understood Where do I start... I dropped my car off on a Sat 3/23. Ron told me that they wouldn't be able to look at it until the following Tuesday. I understood giving it was the weekend. Tuesday 3/26 I talked to Ron and he said that it would be ready the following Tuesday 4/2. Ok fine. It's a transmission and water pump so I figured 3-4 days maybe even 5 would be understandable. Called Monday 4/1 to ask if I could have the airbag fixed due to recall. He states that they haven't even gotten to my car yet and that he "hopes" they can get to it this week. It's now Thursday 4/4 and called just to see if they have even started yet and possibly get an accurate ETA. I can't even get a call back despite the 2 messages I have left on Ron's VM. So I've gotten 1 call since they have had my car only to give me a completely false ETA. I originally took my car to #DallasDodge and they were immediately ready and able to fix my car. However due to the warranty I got through the dealership it required I bring it back to #FriscoDodge. If you guys were that backed up or short handed, you should have recommended to and worked with the warranty provider that you partner with that I could take it to another dealership and I would have taken my car back to #DallasDodge and would have had my car back by now. So finally the following Tues 4/9 I get a text saying my car was finished. Mind you I have not spoken to Ron since 4/1. I go and pick my car up and not 20 miles from the dealership my transmission goes completely out. Check Engine light comes on and I cant drive over 30mph. Which indicates they gave me my car in worse condition than when I gave it to them. Had it towed back that night. now Wednesday 4/10 no one has given me a call to let me know anything. Considering you all did not do your job correctly and I am still out of a car, you would think I'd become a bit of a priority. After all of that, I picked up my car the following week. (5days later) only to get all the way home to find out that my car no longer wants to shift out of first gear. They had to once again tow my car back to the dealership. Then it was another 5 days until I was able to pick my car up. So 3 weeks of no car and having to come up with ways to work on the fly, driving back and forth to frisco multiple times (I both live and work 45 mins away with no traffic not to mention gas) You would think at some point especially after not fixing my car the first 2 times they would have offered a mode of transportation. I've seen good reviews for Ron unfortunately I didn't experience any of his highlighted customer service until my car was returned the 2nd time. On top of all that, throughout this ordeal I noticed that there was a descrepency with my odometer reading on my car fax before I bought the car. I went to salesman Chris Shultz to voice my concern. The next day he calls me and directs me the support link on carfax to forward my complaint. Why would I have to do the leg work to fix a mistake that happened while you had the car? The mere fact that I have to bring my car to #FriscoDodge to get my car fixed makes me cringe. I will gladly pay for a secondary warranty program just to not have to take my car there. The fact that no one would even contact me for updates is horrible customer service in itself. My wife will soon be shopping for a new car and I can promise it won't be from #FriscoDodge More

6 Days in Service Department and never looked at my Jeep My Jeep was scheduled for a service appointment on Wednesday at an early drop-off. I left it at the dealership earlier than scheduled. I received a My Jeep was scheduled for a service appointment on Wednesday at an early drop-off. I left it at the dealership earlier than scheduled. I received a text within 2 hours of dropping off. By Friday I had heard no update, so I texted my contact as requested by the initial text. Saturday, the text had yet to be responded to, so I called. My first attempt to call was disconnected after being put on hold. On my second call, I was told that my Jeep would be looked at on Saturday or Monday, and I would be contacted with an update. By 5:00 PM Monday, I had not been contacted, so I called. After a 15 minute hold, I was told I could not be given a status or update. I asked if I should come pick up my car. I was told yes, that they close at 7:00 PM. I picked up my car and took it home having no work completed, no one ever contact me from the dealership for updates or a solution to repair it. My Jeep is still broken after never being looked at. I feel that my 6 days without my car was wasted. As a side note, when I went to pick up my car they could not find my "file" either. I guess I fell through the cracks. More

Excellent service for Viper (Cody/Frank) Highly recommend @Cody P. to take care of your service requests as he has been excellent and has helped me several times in the past to resolve a coup Highly recommend @Cody P. to take care of your service requests as he has been excellent and has helped me several times in the past to resolve a couple of issues with my Viper. In additional, @Frank O. (Viper technician) is extremely knowledgeable with Vipers and did an outstanding job troubleshooting and correcting my issues. Thanks Cody & Frank !! More

Bought a 2016 Jeep Wtangler Unlimited Rubicon Bought used Jeep JKU from Taylor Blankenship at Frisco CDJR. Great to work with and smooth and easy transaction! See Taylor if you are looking for a Bought used Jeep JKU from Taylor Blankenship at Frisco CDJR. Great to work with and smooth and easy transaction! See Taylor if you are looking for a car! More

Disrespectful Worse Veterans Day ever!! After negotiating a deal for two days I was told that I wasted their time. Albert the sales person was very professional and Worse Veterans Day ever!! After negotiating a deal for two days I was told that I wasted their time. Albert the sales person was very professional and went out of his way to make the deal happen. Kyle the manager on the other hand was very disrespectful and belittling. So I submitted my trade on the Frisco Dodge website and asked Kyle why they wouldn’t honor that value if it’s on their website. The vehicle was a demo and I was told from the get go that it would discounted and I qualified for additional savings. After the second night of being there for 3 hours, Kyle finally came out to tell me that no more discounts could be added. So I asked about my military discount that’s advertised and also about the value given for my trade on the website, Kyle said “So! I can’t honor it. Where do you work anyway or do you work?” I asked him what does that matter? Do I look like I can’t afford it? He knows I’m a Veteran! And I should have said that I have held a professional job for 23 years but I let him talk and I should have put my foot down but instead but my tongue. Kyle went off on me in front of a showroom floor full of customers just because I didn’t tell him where I work and I asked for my military discount. Then he proceeded to tell me not to waste his time nor his sales person but never apologized for taking up my time. What a way to celebrate Veterans Day!!! Please don’t do business with this dealership because they clearly have no respect for your time, Veterans, not saving you money and will be very disrespectful if you don’t agree on their terms. More

Shop somewhere else!! For anyone in the DFW area or if you know someone up here, DO NOT look to buy a vehicle from Frisco Chrysler Dodge Jeep Ram! I have never been so tur For anyone in the DFW area or if you know someone up here, DO NOT look to buy a vehicle from Frisco Chrysler Dodge Jeep Ram! I have never been so turned off by a dealership’s unwillingness to work with me! It took all afternoon to get the General Sales Manager to call me back after leaving messages with 5 different people. It took sending a message through the dealership website that wasn’t too nice to get his attention and make him get in touch with me. Keep in mind I am already a customer, not a new customer, and he talks to me with disregard and condescension. I am relatively new to sales as an occupation, but even I know you DO NOT treat a current client that way if you want to keep them!! You cannot tell me that a purchase cannot be undone (especially after only 1.5 business days), you are just unwilling to do anything about it. I will never, NEVER work with this dealership again, and if you don’t want to be treated as just another line item in the sales ledger instead of a person, you shouldn’t either!!! More

Micah Outstanding I had a previous bad occasion at this service department, however two years later a lot had improved. I showed up without an appointment around 9:30. I had a previous bad occasion at this service department, however two years later a lot had improved. I showed up without an appointment around 9:30. I found my battery in my Jeep dead late yesterday. I got it jump started this morning and drove to the dealer. Micah 100% took care of me. It wasn’t like I was out of luck and they didn’t have time for me. He was able to get me in line for the battery confirmation and replacement. Prior to doing the work, Micah showed me the installed price. This was completed in a short time. The final price was actually a little less than estimated. I’ll definitely return to them next time. Thanks More

FIND A DIFFERENT DEALERSHIP This is the worst dealership I ever dealt and be wear of the nice financing guy they will screw you on interest rate use your own bank have pre appro This is the worst dealership I ever dealt and be wear of the nice financing guy they will screw you on interest rate use your own bank have pre approval letter, and there service is just as bad I'm not going to boor you with all the problem with this dealership there are just to many to list. please DO NOT USE THIS DEALERSHIP More

Find A Different Dealership This is based on me and my boyfriends own personal experience. We got financed for a 2017 Dodge Durango on 7/28. When we went in to see the vehicle it This is based on me and my boyfriends own personal experience. We got financed for a 2017 Dodge Durango on 7/28. When we went in to see the vehicle it was in the process of being "detailed" even though it was listed on a third party site two days prior so we thought that was odd to begin with. Then when the dealer said it was ready to see and take for a drive it had so much leather conditioner or oil it went through my shirt as I sat down. The vehicle drove fine and everything it was just the thought it was an all wheel, fully loaded blacktop/technology group packaged SUV that had me very excited not realizing the scope of the damage from the previous owners. It had two and they were rough on it. Anyway fast forward to today 7/31 and we have been trying to start the process of a return being that all the damage and it's condition did not reflect it's  price. On top of that they said that we would have to buy the backup remote starter as the previous owner "couldn't find it." That was what really bothered me they didn't offer to replace it, on-the-dealership. So since this morning there's been a cat and mouse game and them claiming the "deal is done, plates are being sent out" which is a blatant lie as we called the bank through which the financing is being done and the bank even said they haven't gotten the paperwork and it could take a week or more and anyone that knows when buying a vehicle, license plates don't go out that fast. It's clear they do not want to take this vehicle back and give us our down payment to find something that will satisfy us. Not worried about customer satisfaction or their reputation. 8/1 Update: Well after my boyfriend and I found a very considerate and true customer loyal dealership to take this vehicle off our hands they found this vehicle was most likely purchased from a rental auction as Frisco left the Enterprise sticker on it so who knows how many people have actually drove this thing and Frisco gets away with it by saying it only had two owners this was never mentioned to us and didn't reflect on the carfax... After this experience we recommend looking elsewhere and telling friends and family to steer clear of this place. They are not honest and do not care about their customers. More

New Pacifica & Charger Caleb from Frisco Chrysler Dodge Jeep Ram was fantastic. He was patient, calm, knowledgeable and helpful throughout. I brought my Pacifica from Caleb Caleb from Frisco Chrysler Dodge Jeep Ram was fantastic. He was patient, calm, knowledgeable and helpful throughout. I brought my Pacifica from Caleb and had such a great experience there was no way I was going anywhere else when I came to buy my 2nd car, a Charger. I would highly recommend to anyone to speak to Caleb first as this will remove the complexity and stress from a high value purchase. More