Frisco Chrysler Dodge Jeep Ram

I am a new Jeep Wrangler owner, so I am new to the “Jeep Family”. I purchased the used 2020 Jeep Wrangler, unlimited at another dealership, so I brought it to Jeep Dodge Chrysler to have them look at it and Family”. I purchased the used 2020 Jeep Wrangler, unlimited at another dealership, so I brought it to Jeep Dodge Chrysler to have them look at it and go over it with me. My service person was John Moen. He was immediately very friendly. I explained to him that I was new to the “Jeep world”, and he began to look over my Jeep. I then realized that he was not only friendly, but he was very professional, and also very knowledgeable, as he explained to me many aftermarket parts that my jeep had on it that I was unaware of. He explained to me the different Service packages that Frisco Chrysler Dodge Jeep Ram offered, while we waited for the mechanics to arrive. I should mention that I arrived 15 minutes before opening at 6:45 AM And John had already been there and was ready to speak with me at that hour. He then took my information and I waited inside for the overall inspection of my “new” Jeep to take place. Luckily, when he called me back, after the inspection was done, I was given the good news that the vehicle was in great shape and that it appeared that I had gotten a very good deal from the other car company. Jon was also able to check on the warranty package that I had purchased from the other company. He stated that I had a good plan, and that it would take affect early the next month, when I told him I would be back for some minor cosmetic repairs. I then paid for the services rendered on that day and he handed me his business card and told me to call him if there was ever any problems. I left the service department feeling that I had made a friend who had actually taken an interest in my “new” Jeep and wanted everything to go smoothly in my new membership to the “Jeep Club”. More

A bit hard to contact the service advisors with the systems in place. After scheduling an appointment contact and is great. systems in place. After scheduling an appointment contact and is great. More

I had an excellent experience having some auto repair work done recently at Frisco Dodge. My service advisor was Brian and he was excellent! He was very professional, knowledgeable, communicated well a work done recently at Frisco Dodge. My service advisor was Brian and he was excellent! He was very professional, knowledgeable, communicated well and made me feel like he genuinely cared about taking care of my issues. He even took the time to send me pictures of the worn parts discovered by the technician and then described the fix all within the promised timeframe. I will certainly be back should any repairs or maintenance be needed in the future! More

My service advisor Davis is the best. Service was performed timely and flawlessly. Top notch experience every time. Service was performed timely and flawlessly. Top notch experience every time. More

Service rep was very good, had 9:30 appt but tech didn’t start until 11:00am. start until 11:00am. More

If it were possible to give a negative 5 star rating, I would. When we first came to Frisco CDJR in Aug 2024 with some recall issues on our 2019 Cherokee, we were greeted with star treatment. When we menti would. When we first came to Frisco CDJR in Aug 2024 with some recall issues on our 2019 Cherokee, we were greeted with star treatment. When we mentioned that our Jeep (still under factory warranty) used over two and a half quarts of oil on a recent trip to South Carolina and back, we were told that our vehicle qualified for a new motor if their 1,500 mile test determined that it was using an excessive amount of oil. We did everything we were told to do and put the required 1,500 test miles on and the engine used over a quart and a half of oil, but the shop "forgot" to document the beginning mileage and we had to put another 1,500 miles on as the odometer continues to climb and the warranty time grows shorter. Every time I tried to reach our service advisor by text, I received an automated message from "VAL" their virtual automated assistant. I tried asking for a return call through "VAL" but only received an automated message saying that I had missed my service appointment. I called the main number for the dealership, was told that "all managers were busy" but that I would receive a call by the end of the day; the only thing I received was a text from the original service advisor who told me to "be patient, these things take time" and asked that I give him a week to get back with me. A week came and went. No call. At this point it's been approx 6 wks since we were promised a new engine. I called the main phone number again only to find that my number had actually been blocked! I called from my wife's phone and got through, no problem. I was told that the head of the shop would be handling our issue and that there was "no one else above him." Another fallacy, although he did get the vehicle in and out within 3 days and replaced the motor: along with tearing the hood liner insulation while disconnecting the windshield washers to remove the hood and wanting to deny responsibility, but that's minor. Even after two return trips the strong smell of antifreeze was dismissed as "residual" from the engine replacement. My wife's phone number had also been blocked by this point (now we're well into November) so we drove up to the dealership and demanded to speak to the director of operations. He was kind, listened to our problem, even went out in the parking lot and looked under our vehicle and saw that the undercarriage was soaked with antifreeze. He took possession of our vehicle and we had it back -- repaired -- the next day (now the first week of December.) What was the antifreeze smell all along that the shop couldn't find? They had cracked the thermostat housing while installing the new engine. They finally replaced the hood liner that they had damaged while it was in there as well. Hey, accidents happen, but if you make a mistake, own up to it. As we left for the final time I told the guy who originally claimed to be the top man in the shop (which I found out via introduction to the actual shop manager by the director of operations) "Don't worry about us every darkening your doorstep again. We'll go to Huffines from now on." He said that was probably best for both of us. You gotta love that Frisco CDJR customer service! NOT. More

I was so pleased to have wrote a customized letter to dealership ownership Oh telling what a good job his guys have done dealership ownership Oh telling what a good job his guys have done More

Service advisor had vehicle service completed in a timely manner. Had bad battery diagnosis confirmed for me in order to have batteries replaced that were purchased 2 months earlier from auto parts store. manner. Had bad battery diagnosis confirmed for me in order to have batteries replaced that were purchased 2 months earlier from auto parts store. More

my service advisor Carey was excellent and got my car serviced in a timely manner serviced in a timely manner More

Great service experience at Frisco Dodge. Constant communication and clear information on what was needed and when work would be completed. Constant communication and clear information on what was needed and when work would be completed. More