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Frisco Chrysler Dodge Jeep Ram - Service Center
Frisco, TX
1,699 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,699 Reviews of Frisco Chrysler Dodge Jeep Ram - Service Center
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Verified Customer
January 27, 2024
You turned on one of my accessories while it was being serviced and killed a cell in my battery. You didn't tell me that you were constantly jumping it until pickup. I was in the jeep for that conversatio serviced and killed a cell in my battery. You didn't tell me that you were constantly jumping it until pickup. I was in the jeep for that conversation and you didn't diagnose the extra problem you created. I will never use you guys again. More
by junkwaxlife
Employees Worked With
James and Chris.
January 27, 2024
Turned my truck over to dodge on Dec. 21. Received my truck back incomplete at the beginning of January. . It was missing a part that was not there and they couldn't. Complete 1 of the 5 21. Received my truck back incomplete at the beginning of January. . It was missing a part that was not there and they couldn't. Complete 1 of the 5 recalls and received my truck back with a check engine light on. I called much in advance to book this appointment so there was no excuse for the recalls to all be complete at once. There was no follow up with us when the part came in. When we finally called and the part was in we went back. The two worst experiences I have had with auto services in my life are at Frisco Dodge. While I was waiting on my truck another employee Davis Taylor Pham spoke out loud in front of me, a customer, that customers just hurt themselves when giving bad reviews. There was a discussion taking place about the service department being downgraded. I thought that was absolutely absurd. More
by j2murra
Employees Worked With
Malaki
January 27, 2024
I bought a car sixty days ago. Check engine light came on. I dropped it off. It took ten days for someone to get back to me to let me know what was going on. I reached out on multi Check engine light came on. I dropped it off. It took ten days for someone to get back to me to let me know what was going on. I reached out on multiple occasions and received no phone calls back. More
by fisher4681
Employees Worked With
The Service Department
January 27, 2024
I had a radio replaced under warranty. My old radio connection via USB port had navigation on the screen. Now it doesn't have the features I had originally. I called SiriusXM Guardian and My old radio connection via USB port had navigation on the screen. Now it doesn't have the features I had originally. I called SiriusXM Guardian and they said the dealer had to program the features in the new radio. I have had it back 4 times. I will be making an appointment next week 1 more time. More
by jl_lanham
Employees Worked With
Service
January 26, 2024
It was excellent. Once we got everything straightened out everyone was great and my truck was up and back running in no time Once we got everything straightened out everyone was great and my truck was up and back running in no time More
by rcrenshaw2020
Employees Worked With
Robert, Neal, Chris, Davis and Gavin
January 26, 2024
Others told me to stand by Jeep, he was walking by with others and stopped to check on me, took his own time to show me how to use my 4W drive. He was outstanding and went above and beyond !!! I bought my others and stopped to check on me, took his own time to show me how to use my 4W drive. He was outstanding and went above and beyond !!! I bought my Jeep there and no one ever helped like he did !!! More
by n2vetts
Employees Worked With
James Bohn/Jamie
January 26, 2024
Everything about my experience with Frisco Jeep was great except the survey.... Please ask yourself...do you have time to answer every survey you get by text or email. I answered this survey because it refle except the survey.... Please ask yourself...do you have time to answer every survey you get by text or email. I answered this survey because it reflects on your service representative. James terrific!Your survey would be more productive if you made it no longer than three questions. More
by jordan_egle
Employees Worked With
James Bohn
