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Frisco Chrysler Dodge Jeep Ram - Service Center

Frisco, TX

4.4
1,667 Reviews
Call Service Center (855) 768-9103

1,667 Reviews of Frisco Chrysler Dodge Jeep Ram - Service Center

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November 21, 2023

I went to get my car fixed and paid 500 dollars and My car is still having the same problems even after I swaped my battery out and drove 30 + miles and still has a check engine light on and they did a Di More

by Tyshawnjohnson1800
Recommend Dealer
No
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Nov 22, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, Thank you for bringing this to my attention. I appreciate your review and would like to further discuss your feedback regarding the repairs performed by our Service Team and a diagnosis of your vehicle. Can you please email me with your preferred contact information? Robert Stickles Service Manager robertstickles@greenwayauto.com

November 21, 2023

Very nice; easy to get into because you have your own right hand turn entrance which is also helpful in accessing other stores in the adjoining lots. Thanks! More

by lrmyrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept - Hunter was very nice, helpful and patient.
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Nov 21, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

We're glad you appreciate our accessible entrance and its convenience for shopping nearby. Thank you for your 5-star rating, much appreciated!

November 19, 2023

They will get better I am 100% sure. Lots of new people so there was confusion and a little attitude . Only one service guy helped in an awesome way loved his help. He is reason I unders More

by Raquelfisher73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ was our salesperson I don not see him listed . , Stephen Bruneau
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Nov 19, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Thank you for the constructive feedback. It's great to hear that our service agent was able to assist effectively amidst the confusion. Frisco Chrysler Dodge Jeep Ram values your patience and understanding during periods of transition and growth.

Nov 19, 2023 -

Raquelfisher73 responded

You’re very welcome ! I did confirm the wonderful salesperson was CJ Brown. Andd once again he was amazing I did do a google review for him but sis not receive a survey for his outstanding service. And yes , like I said I understand the confusion it happens and all was wonderful in the end

November 19, 2023

I like that the dealership is doing some remodeling. I also liked that they moved some desks so the customer waiting area was still a large as before. Also Brice Phillips is a great asset for this deale More

by Beckywalkertx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brice Phillips, Service Consultant
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Nov 19, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

We appreciate your feedback about our dealership's remodeling efforts and layout changes. Agree, Brice Phillips makes a positive difference here at Frisco Chrysler Dodge Jeep Ram. Thank you for recognizing that.

November 19, 2023

The issue was simply a dead battery on a new vehicle. Both batteries were replaced. More

by dennishaines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Mabrey was my contact person
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Nov 20, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

It's great to hear the battery issue on your new vehicle was resolved in a timely manner at Frisco Chrysler Dodge Jeep Ram. Whenever you need assistance, we're here for you. Thank you for your rating.

November 19, 2023

Great experience, in/out Easy experience. Was able to work while my vehicle was being serviced. More

by johnswanagon
Recommend Dealer
Yes
Employees Worked With
Hunter
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November 19, 2023

Quickly done, car device so I didn't have to wait since I have a disability and have alot of pain More

by nleacarrillo
Recommend Dealer
Yes
Employees Worked With
Lester
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Nov 20, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

We value your feedback and are glad to hear that our car service met your needs efficiently. Your comfort and convenience is always a priority at Frisco Chrysler Dodge Jeep Ram. Thank you for choosing us!

November 18, 2023

Bryce was great, got me in right away and made sure to get work done quickly and communicated regularly on updates More

by dsnead0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Servixe
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Nov 18, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

We appreciate your positive feedback about Bryce and the superior level of service provided. Timeliness and clear communications are cornerstones of what we pride ourselves on here at Frisco Chrysler Dodge Jeep Ram. Thank you for making us your choice dealership.

November 18, 2023

Great Svc. Super knowledgeable customer rep, friendly, personable, good communication throughout process which took extra time to obtain all parts needed (not More

by BCLAYS123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester Daniels
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Nov 18, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

We appreciate your recognition of our service department's good work and communication. The time taken to collect necessary parts is certainly vital in maintaining vehicle functionality. Thank you for acknowledging the representative's knowledge and friendliness at Frisco Chrysler Dodge Jeep Ram.

November 18, 2023

My issue with my truck was handled promptly and efficiently and it was returned to me in a timely manner. More

by jmrobles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service
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Nov 18, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Appreciate your feedback on our efficient truck repair. It’s always a pleasure ensuring the prompt return of your vehicle. Thank you for relying on Frisco Chrysler Dodge Jeep Ram.

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