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Frisco Chrysler Dodge Jeep Ram - Service Center

Frisco, TX

4.4
1,735 Reviews
Call Service Center (855) 768-9103

1,735 Reviews of Frisco Chrysler Dodge Jeep Ram - Service Center

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December 01, 2023

Worst car buying expert of my life. Worst service on my car that didn't even fix one of the main problems all the way. More

by Barryjgard
Recommend Dealer
No
Employees Worked With
Gavin
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Dec 01, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, Please know that we take your feedback very seriously and I would appreciate the opportunity to connect with you to discuss the car-buying experience you had and the services completed on your car. Please reach out to me with your best availability so we can talk about this in greater detail. Thank you, Aaron Cameron General Sales Manager aaroncameron@friscocdjr.com 469-888-4788 ext. 253

November 30, 2023

Derek Ballenger and the team is why we returned and purchased a second vehicle within the last 18 months. More

by DELEONJ2008
Recommend Dealer
Yes
Employees Worked With
Derek Ballenger, Aaron Cameron, Terry in parts
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Nov 30, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Thank you for trusting Derek Ballenger and the team at Frisco Chrysler Dodge Jeep Ram with your second vehicle purchase. Your continued support is greatly appreciated.

November 30, 2023

Had an online appointment for Monday, November 27 with Davis Pham. I arrived at 4:53 pm and pulled into the drive thru area. No one came to me until almost 30 minutes later, at 5:20pm despite many walking More

by WMA1069
Recommend Dealer
Yes
Employees Worked With
Gaven Mabrey
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Dec 07, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, I would appreciate the chance to speak with you regarding the wait time you experienced during your appointment. At your earliest convenience, please feel free to reach out to me directly. I look forward to connecting with you. Best, Aaron Cameron General Sales Manager aaroncameron@friscocdjr.com 469-888-4788 ext. 253

November 30, 2023

The service was great very smooth business transaction Travontay is an outstanding and professional salesman. He made our experience very enjoyable More

by Cuddda
Recommend Dealer
Yes
Employees Worked With
Travontay
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Nov 30, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We're glad to hear that Travontay provided outstanding service and made your experience at Frisco Chrysler Dodge Jeep Ram enjoyable. Your positive review is appreciated.

November 30, 2023

Need one issue addressed that did not get addressed. Vehicle has been in 3 times with this issue and still an issue. Pissed I still have to deal with it More

by DBLANK_03
Recommend Dealer
No
Employees Worked With
Lester
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Nov 30, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, We take great pride in how we take care of customers here at Frisco Chrysler Dodge Jeep Ram. I would like to learn more about your experience with our Service Team and the repairs needed on your vehicle. Could you please reach out to me whenever you have a free minute? Thank you, Robert Stickles Service Manager robertstickles@greenwayauto.com

Nov 30, 2023 -

DBLANK_03 responded

Message says: "Connected services requires service. Please visit an authorized dealer." I have had the vehicle in there 3 times and still not fixed. Does this dealer not have the capability to fix this problem? I get told it's fixed then start up the vehicle and guess what it pops up again. Extremely irritating.

November 30, 2023

Was a pleasant experience and not a pressure sale. All our questions were answered and were treated well. More

by Tjcessna
Recommend Dealer
Yes
Employees Worked With
Drew
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Nov 30, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

We appreciate your feedback about the pressure-free sales experience at Frisco Chrysler Dodge Jeep Ram. It's important to us that all your questions are addressed optimally, and we're glad we could achieve that with you. Thank you for choosing us.

November 30, 2023

Sold me car with horn inoperable, refused to fix horn even tho he guaranteed they would fix everything before i picked up More

by Horndoesntwork
Recommend Dealer
No
Employees Worked With
Lewis Diaz
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Dec 01, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, Thank you for bringing your experience to my attention. When given the opportunity, I would like to speak with you about the condition of the vehicle you recently purchased with our Sales Team regarding your horn. Will you please reach out to me so we can discuss this further? I look forward to hearing from you. Aaron Cameron General Sales Manager aaroncameron@friscocdjr.com 469-888-4788 ext. 253

November 30, 2023

Drew was amazing car had a glitch in the computer but it was ultimately fixed More

by kathleen.johnson12
Recommend Dealer
Yes
Employees Worked With
Drew
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November 30, 2023

All good The oil change was quick and the person helping was excellent Great service More

by tmalinowski
Recommend Dealer
Yes
Employees Worked With
Oil change
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Nov 30, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

We appreciate your five-star rating. We're glad to hear that the oil change service at Frisco Chrysler Dodge Jeep Ram met your expectations. Thanks for highlighting our efficient staff as well.

November 30, 2023

Great service and very speedy sales! Will was great and got me my dream Gladiator! More

by robertp6385
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Martin
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Dec 01, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

It's good to hear you appreciated the service and speedy sales. Will is indeed a valued member of our team at Frisco Chrysler Dodge Jeep Ram, glad he could assist in getting your Gladiator!

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