Frisco Chrysler Dodge Jeep Ram - Service Center

The actual service was good but their customer service needs attention. They are overwhelmed and need more staff to handle their work. They are extremely overloaded in customer service and the service tec needs attention. They are overwhelmed and need more staff to handle their work. They are extremely overloaded in customer service and the service techs too. More

I took my jeep wrangler in for an oil change, tire rotation, and a few minor things. I purchased my jeep from this dealership and solely use them for maintenance and repairs. I must say though they ha rotation, and a few minor things. I purchased my jeep from this dealership and solely use them for maintenance and repairs. I must say though they have always given great service, my service advisor this time (Jordan Riley) was the best yet! He went above and beyond with proactive communication and responsiveness! I will always request Jordan from here on out! More

I went in for an oil change and tire rotation. It wasn’t a much of a wait. They provided my Jeep with the upmost excellent service. Though did have an issue following driving out of the dealership It wasn’t a much of a wait. They provided my Jeep with the upmost excellent service. Though did have an issue following driving out of the dealership; the deathwobble. I didn’t make it quite down the road, but they were kind enough to help me figure out the next step once I came back in a few minutes later after leaving the dealership. More

Brian Foltz was my service advisor was extremely helpful and kept me informed of my concerns. My vehicle was ready as promised clean and warmed up. The dealership was very nice and accommodating. and kept me informed of my concerns. My vehicle was ready as promised clean and warmed up. The dealership was very nice and accommodating. More

I had a great experience at this dealership. They were very helpful and very efficient. They were very helpful and very efficient. More

Went for service and the service advisor, Brian, was excellent at communicating what was happening and when the vehicle would be done. We used to go to a different dealership in McKinney, and ALWAYS had excellent at communicating what was happening and when the vehicle would be done. We used to go to a different dealership in McKinney, and ALWAYS had to initiate the contact with the dealership — either calling or driving to the dealership. Frisco Dodge was MUCH, MUCH better and we are extremely happy with them! More

Poor communication, unprofessionalism, poor customer service, Lack of accountability. Didn’t even want to bring it there because I’ve heard such bad things, but I brought it anyway, and sadly was very d service, Lack of accountability. Didn’t even want to bring it there because I’ve heard such bad things, but I brought it anyway, and sadly was very disappointed. Ended up leaving without my car even being serviced. More

Hunter is the best and is always efficient in response times and helping me out with understanding the diagnosis process etc. times and helping me out with understanding the diagnosis process etc. More

Lyon and the crew were amazing from start to finish. Would highly recommend to anyone Would highly recommend to anyone More

Great customer service! Aaron and Chad were professional and attentive. They listened to my interests and matched me with the perfect fit. Aaron and Chad were professional and attentive. They listened to my interests and matched me with the perfect fit. More