Frisco Chrysler Dodge Jeep Ram - Service Center

David’s service was subpar at best. I waited for 5 hours to get my truck back only to be told that the warranty claim was denied because I have larger than stock tire. Secondly, the war I waited for 5 hours to get my truck back only to be told that the warranty claim was denied because I have larger than stock tire. Secondly, the warranty claim was closed before the part was ordered and installed causing RAM to have questions. David was not upfront with all the information both instances I was in store. He needs to be trained better as a service writer. I will not recommend nor be bring my truck back to your establishment. This was the third time Frisco CDJR tried to get something over on me. I truly expected better out of your dealership and service department. Lastly, the only good experience that came out this situation was Carey! Only after I talked with Carey, at the end of hour 5, was there progress on getting my truck back. Once I explained the situation to Carey, he made sure to right what was wronged and go me on my way. Step up your service Frisco CDJR More

Hunter in service was very professional and friendly, I look forward to working with him again.....thank you!! look forward to working with him again.....thank you!! More

Best service I have ever received at a dealership. David helped me with everything I came in for and even informed me of things I needed to do that I didn’t know about. Would recommend bringing your c David helped me with everything I came in for and even informed me of things I needed to do that I didn’t know about. Would recommend bringing your car here for anything it needs. More

This location is the best staffed with true professionals and focused individuals. Makes you feel good and comfortable. and focused individuals. Makes you feel good and comfortable. More

Great customer service and shuttle system to take care of their customers. John and William were super helpful! their customers. John and William were super helpful! More

My service advisor Hunter is great. A bit hard to get a hold of the service team but once they have your vehicle they are very responsive. A bit hard to get a hold of the service team but once they have your vehicle they are very responsive. More

My car was taken in for a recall which I thought would have taken a week at best. Turns out it was over two weeks that I was without it. They kept me informed all along the way on the procedures being have taken a week at best. Turns out it was over two weeks that I was without it. They kept me informed all along the way on the procedures being informed and I was provided a rental in the interim. I was sent a text each time the status of my car reached the next level. They called when the work was completed and took my rental car back to the rental place after I arrived to pick up my vehicle. Very satisfied with the communication and my service advisors quick response to all my inquiries. More

I really don’t like writing reviews but John was very helpful and honest about what was going on with my truck. Hard to find now days. helpful and honest about what was going on with my truck. Hard to find now days. More

Jordan was knowingly and helpfully and enjoyed working with him. Would recommend him any time for services with him. Would recommend him any time for services More