Frisco Chrysler Dodge Jeep Ram - Service Center

I made an appointment for oil change and tire rotation. For a certain time of day when I got there, basically I did not have an appointment to get my car worked on just was put in the normal queue to have For a certain time of day when I got there, basically I did not have an appointment to get my car worked on just was put in the normal queue to have things done. The express oil change took over three hours Which is unacceptable in my opinion when you have an appointment. The dealership personality says they have no control over the appointment set up as a third-party. Does that without knowledge of what’s going on at the dealership and how many cars may be in front of you when you get there at the appointed time. The dealership and appointment schedule people should be on the same Page when they schedule someone so they don’t have to wait an excessive amount of time when they should be seen at the appointment time. I can see a few minutes here or there, but not a three hour wait. The service manager people said that you should come in early. I’m not opening time to get work done. As the scheduling service is just for the service people to set time to talk to you about what might need to be done. But that is not what’s advertised when you schedule an appointment to have something done like I did. All the personnel that I had interactions with were very nice and knowledgeable. Thank you, Ron More

I appreciate the new stereo that was installed when my Car Play stopped working. Thank you Davis. Car Play stopped working. Thank you Davis. More

Brian Foltz was exceptionally helpful and attentive. He gave solutions with the problems that came up with maintenance. We worked out a game plan together on how to get my truck caught up on services. H He gave solutions with the problems that came up with maintenance. We worked out a game plan together on how to get my truck caught up on services. He did all of this without being pushy or assertive. He genuinely just wanted to help More

Davis Pham and his Team made my experience so easy and did so in a timely manner! did so in a timely manner! More

I had a STELLAR experience at this dealership and my advisor, Derrick, made it exceptionally well! Thanks to all the friendly staff and I shall return!! advisor, Derrick, made it exceptionally well! Thanks to all the friendly staff and I shall return!! More

Shout out to Davis Pham. Very good service. I scheduled a early morning oil change. I was in and out the door in less than a hour. Thanks again! Very good service. I scheduled a early morning oil change. I was in and out the door in less than a hour. Thanks again! More

Service has always been great. Shout out to Hunter, you are truly an asset to this dealership. Great communication, explains work in detail and keeps in touch. Thanks again! Shout out to Hunter, you are truly an asset to this dealership. Great communication, explains work in detail and keeps in touch. Thanks again! More

Very professional. Hunter knew all the details for the service and the recalls. His time estimate was spot on. Hunter knew all the details for the service and the recalls. His time estimate was spot on. More

Brian was polite professional and very thorough He made sure everything was completed and I my questions answered sure everything was completed and I my questions answered More

Great service best in all the metro plex num ber one in the Plano area the Plano area More