Fritts Ford

Leased a new 2026 Mach-e last Sunday 09/06/2026 at Fritts Ford at Riverside. Called ahead on 09/09/2026 to make appointment to have the front license plate bracket installed. The lady at sales department who Ford at Riverside. Called ahead on 09/09/2026 to make appointment to have the front license plate bracket installed. The lady at sales department who answered the phone said no need for an appointment, just drive the car to them on Saturday and someone will do it for us before 12 pm. Came back today 09/13/2026 at 11:30am to install the front license plate bracket. The sales manager said someone is coming. We waited for a while and nobody came. So we talked to the sales manager again and this time he told us to drive to the service department instead. We then drove to the service department and the staff there said they don’t have a drill or the tool to install the license plate bracket. He said they only do oil change. My husband asked to talk to the service department manager and this guy said he is the manager. I cannot believe service department does not have tools!!! We went back to the sales department and the sales Jacob who leased us the car just stood there doing nothing, not even a “sorry”. We drove 50 miles here for nothing!!! That sales lady on the phone should not give us the wrong information in the first place. She needs to transfer the call to someone who knows. She just made up information to mislead people. The sales department and the service department keep throwing the ball back and forth to each other and are all indifferent and not helping us at all. We drove away angry. No more dealing with this awful dealer. Good luck to anyone who wants to get a new car at this Fritts Ford dealer at Riverside. You will not get your front license bracket installed because they don’t have tools. They are only nice to you when they get a deal from you. Horrible after sale service. Jacob the 19 years old sales you need to steer clear and avoid him at all cost. He is not helpful and turns cold and freeze when problem arise. He just stood there turning his head away doing nothing. He totally zoned out. He doesn’t even have manners and not even say sorry for not being able to help us. More

Kevin was super nice and helped get us a great deal. He also got us in and out super fast! Highly recommend him! He also got us in and out super fast! Highly recommend him! More

Not first car I have purchased from this dealer,but always great service. And truck will always be served at this dealership. always great service. And truck will always be served at this dealership. More

Steven was a great person to deal with. Not pushy, not at all a typical salesman. Very pleasant. I can't remember the name of the sale manager, but he too was a pleasure to deal with ???? Not pushy, not at all a typical salesman. Very pleasant. I can't remember the name of the sale manager, but he too was a pleasure to deal with ???? More

Customer oriented, hardworking and friendly. Forgot the name of the Filipino sales who helped us from the moon and back to get us the best deal is highly recommended. Jacob who initially showed Forgot the name of the Filipino sales who helped us from the moon and back to get us the best deal is highly recommended. Jacob who initially showed us the car we want is so young but very competent and did a great job. Very satisfied of both sales associates. More

Everyone from Kayla, Lisa to manager were very professional. Telling all my friends and employees. Thank you! professional. Telling all my friends and employees. Thank you! More

Jordan showed me several vehicles trying to meet my needs and wants. He Explained the deal points clearly. and wants. He Explained the deal points clearly. More

I’m very happy that I was able to get the car that I wanted, and overall I’m excited about my purchase. However, my experience with Bryan, the salesman, could have been better. At times, he came across wanted, and overall I’m excited about my purchase. However, my experience with Bryan, the salesman, could have been better. At times, he came across as a little too aggressive, and some of the comments he made felt somewhat insulting, even if that may not have been his intention. I also noticed that his attitude and approach seemed completely different whenever his sales manager was around, which made the experience feel a little uncomfortable. On the other hand, I have nothing but positive things to say about the person who handled my financing. She was amazing, professional, respectful, and made that part of the process a great experience. More

Jeffery was awesome! He didn't push the sale and allowed me to get through the purchasing process quickly. He didn't push the sale and allowed me to get through the purchasing process quickly. More

Great customer service Danny was a wonderful salesman. Very polite very knowledgeable. Wonderful, polite salesman Very polite very knowledgeable. Wonderful, polite salesman More