Fritts Ford - Service Center

In the week of August 04 - 08, 2025 I received an unacceptably poor level of service from this dealership. The staff—particularly Paula—demonstrated a lack of professionalism, responsiveness, and cou unacceptably poor level of service from this dealership. The staff—particularly Paula—demonstrated a lack of professionalism, responsiveness, and courtesy, making what should have been a simple scheduled appointment for my 2017 Ford Raptor (radiator fluid leak inspection) a drawn-out and frustrating ordeal. Instead of timely updates, I spent over a week repeatedly calling and even visiting in person, only to receive little to no information. I was denied the opportunity to speak with the Service Manager (Kyle Klein) or the General Manager (Duane Pratt), and it was apparent that no one even knew who my assigned Service Advisor was. I even went as far as emailing the General manager, Service Manager and even the Customer service relation manager (Toya Smith) to NO REPLY. Paula at the Service Department cashier station seemed more interested in arguing over how the appointment was scheduled than addressing the actual issue. This service department takes no accountability for its lack of attentiveness, disregard for customers’ time, and overall poor handling of the process. Good luck getting clear answers—or reaching any level of management—here. Add toINSULT, payed over $1000 for a water pump / Thermostat replacement. I recommend not to waste your TIME and MONEY here. Next I will be going to Tuttle Click in Irvine (worth the toll and time) More

We are extremely satisfied with the service Dylan provided. His expertise in his line of work enhanced our experience at Fritts Ford. We love our new Bronco all “Beefed up” with new rims and tires. provided. His expertise in his line of work enhanced our experience at Fritts Ford. We love our new Bronco all “Beefed up” with new rims and tires. Thank you, Dylan for making us happy customers! More

Excellent Service 2nd Vehicle purchased at Fritts in last year with latest today 7/7/2025 Excellent Sales Team Ron, Anthony and Lisa!!!! Excellent Vehicle Service Team =Greg Johnson Side Note: my last year with latest today 7/7/2025 Excellent Sales Team Ron, Anthony and Lisa!!!! Excellent Vehicle Service Team =Greg Johnson Side Note: my reason for visit was a service appointment with Greg Johnson; ended up buying/upgrading my Ford Explorer. Took their time; answered any/all questions asked total eye contact total discussion offered great suggestions. Thanks to everyone John & Gail More

Quick lanes is not the same. The person just didn't care. My truck did not have all the service that it said was done. Tires not rotated. No curtesy wash. They use to care about The person just didn't care. My truck did not have all the service that it said was done. Tires not rotated. No curtesy wash. They use to care about the client. Now they only care about the almighty dollar. More

My husband and I just purchased a used 2020 Ford Explorer, and immediately noticed we had a couple of issues in regards to the back up camera and the audio not working. We brought the vehicle in and Explorer, and immediately noticed we had a couple of issues in regards to the back up camera and the audio not working. We brought the vehicle in and Dylan Lindsay was our head service technician. He has been nothing short of amazing. His communication was detailed and we always knew what was going on with our car. He told us step-by-step what the plan was and the Service parts that needed to be ordered. He let us know when they had been delivered as well as installed. Dylan is incredibly good at what he does and I have never worked with a more thorough or dedicated technician. As mad as we were about purchasing a used card that had issues, Dylan did everything in his power to keep us happy and made sure we were well taken care of. As we all know, great customer service is very difficult to find and Fritts Ford is incredibly lucky to have him on their team! Thank you Dylan Lindsay! More

Dylan was awesome and went above and beyond to help me find bumpers and rock rails. He is very knowledgeable and ordered my parts, set me up with appointments. Communicated the whole way threw. He even he find bumpers and rock rails. He is very knowledgeable and ordered my parts, set me up with appointments. Communicated the whole way threw. He even helped my husband with questions he had with his 250. Thanks again Dylan, couldn’t be happier. More

Sales department is fantastic. Service department is horrible. Finance is also great. Will recommend purchasing just not service. Service department is horrible. Finance is also great. Will recommend purchasing just not service. More