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Fritts Ford - Service Center
Riverside, CA
118 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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118 Reviews of Fritts Ford - Service Center
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March 20, 2024
Service dept never returns call on your vehicle. Just visit another dealership. Less issue in trying to figure out what’s going on with your vehicle. Just visit another dealership. Less issue in trying to figure out what’s going on with your vehicle. More
by Alexportugal409
Employees Worked With
Service advisor/manager
Helpful December 12, 2023
I spent 20 minutes driving from entrance to entrance looking the right place to leave my car for service this morning! You'd think no one at this place ever heard of adequate signage visible from the st looking the right place to leave my car for service this morning! You'd think no one at this place ever heard of adequate signage visible from the street for the various types of service offered. No wonder people go elsewhere for service. More
by mbyeagerlll
Employees Worked With
Unknown
December 01, 2023
My husband and I just purchased a used 2020 Ford Explorer, and immediately noticed we had a couple of issues in regards to the back up camera and the audio not working. We brought the vehicle in and Explorer, and immediately noticed we had a couple of issues in regards to the back up camera and the audio not working. We brought the vehicle in and Dylan Lindsay was our head service technician. He has been nothing short of amazing. His communication was detailed and we always knew what was going on with our car. He told us step-by-step what the plan was and the Service parts that needed to be ordered. He let us know when they had been delivered as well as installed. Dylan is incredibly good at what he does and I have never worked with a more thorough or dedicated technician. As mad as we were about purchasing a used card that had issues, Dylan did everything in his power to keep us happy and made sure we were well taken care of. As we all know, great customer service is very difficult to find and Fritts Ford is incredibly lucky to have him on their team! Thank you Dylan Lindsay! More
by BFlaherty
Employees Worked With
November 30, 2023
Worst Service Department ever! ! Bought 2 trucks from dealership brought my truck in for warranty service in at 7am so it could be seen first thing Called at 1 left message for Gr ! Bought 2 trucks from dealership brought my truck in for warranty service in at 7am so it could be seen first thing Called at 1 left message for Greg. No call back. Called at 4:15 Was told Greg went home early and no one even looked at truck. This dealership is Great and Nice when there taking your money but after treat Customers like Poorly. Will never do business with them again. More
by rdrblck6691
Employees Worked With
GREG SERVICE ADVISOR
November 30, 2023
Dylan was awesome and went above and beyond to help me find bumpers and rock rails. He is very knowledgeable and ordered my parts, set me up with appointments. Communicated the whole way threw. He even he find bumpers and rock rails. He is very knowledgeable and ordered my parts, set me up with appointments. Communicated the whole way threw. He even helped my husband with questions he had with his 250. Thanks again Dylan, couldn’t be happier. More
by Kristy.gonzalez07
Employees Worked With
October 30, 2023
Sales department is fantastic. Service department is horrible. Finance is also great. Will recommend purchasing just not service. Service department is horrible. Finance is also great. Will recommend purchasing just not service. More
by brandonragone
September 27, 2023
Terrible service. They've kept my car hostage for 3 weeks and counting. The service advisor Steve tried to lie and tell me that couldn't duplicate the problem I repor They've kept my car hostage for 3 weeks and counting. The service advisor Steve tried to lie and tell me that couldn't duplicate the problem I reported after 4 days but that was a lie because I can view the status of my car online which shows they didn't even turn it on for a week. The manager of the service dept even admitted that much. It's bad enough they can't fix my car but they need to stop taking appointments if they aren't able to even start work on a car for over a week. After they told me how backed up they were I went to their website and it showed dozens of available appointments 2 days later. Who's the genius in charge over there? I also bought the car there and the sales manager Nick tried to bait and switch me on a car I ordered online. The marketing manager stepped in to resolve the issue, but nice try Nick! More
by jonhong1
June 28, 2023
Let me start from day one I had nothing but the best service to my F250 done by this service department Terry has been an excellent team player always updating me with my vehicle while in the service De service to my F250 done by this service department Terry has been an excellent team player always updating me with my vehicle while in the service Dep she explains everything to you thoroughly always makes me and family feel welcome. More
by raybaja2001
Employees Worked With
Terry
May 20, 2023
Efficient and Professional She called me with updates and provided just the right amount of information. Ted provided me with friendly and timely shuttle service a well. provided just the right amount of information. Ted provided me with friendly and timely shuttle service a well. More
by HCHO828@GMAIL.COM
Verified CustomerEmployees Worked With
Don't remember. A nice and smart lady
