Fritts Ford - Service Center

Horrible customer service 3 day schedule turned into 3 Horrible customer service 3 day schedule turned into 3 weeks Had to spend a lot of time at dealer to get things right Service department was Horrible customer service 3 day schedule turned into 3 weeks Had to spend a lot of time at dealer to get things right Service department was going to send me away with no spare tire More

Everyone should be aware ! Do not attempt to take your car for warranty repairs or recalls because you will get the run around and nothing will get fixed. Terrible customer service if any at all and not t car for warranty repairs or recalls because you will get the run around and nothing will get fixed. Terrible customer service if any at all and not to mention the nerve for a service advisor to tell me that I should try to make it right with Ford! EXCUSE me, I have a car I just bought pre owned certified, and two warranties and since the second day of having it I have yet to receive the appropriate repairs. Also they will never document your invoice appropriately to what you said your concerns were. Even if you call them out on it they won't. They like to make it say that you came in on a tire pressure concern.. yeah well too bad I documented everything more ways than one . Stay away .. More

I feel I can trust the service I receive. I wish to keep my Ford 350 diesel rather than buy a new one as my primary need for a truck has passed.I feel that I can trust the service that is reco I wish to keep my Ford 350 diesel rather than buy a new one as my primary need for a truck has passed.I feel that I can trust the service that is recommended so the the truck is always road-worthy. Don Tucker is my service manager. I appreciate his work. More

Excellent service and very timely. Great people We have been customers for years. Wouldn’t go anywhere else.. the service is superior and people are so professional. Recommend to all our friends. We have been customers for years. Wouldn’t go anywhere else.. the service is superior and people are so professional. Recommend to all our friends. More

Servicing of my Ford Escape Don Tucker was my Service Advisory. Asked for an appointment for my 2014 Don Tucker was my Service Advisory. Asked for an appointment for my 2014 Ford Escape for a routine service.. They picked up my vehicle (due to Covid 19) completed the service and checked out a couple other of my concerns including flushing the AC System and replacing the cabin filter. My car was safely returned to me. It had been thoroughly washed and looked great. Payment was completed over the phone through the cashier. I am very satisfied with Fritts. I purchased the car at Fritts in 2015. I recommend them to my friends. More

Worst customer care of the year award Following the purchase of a 2020 Ford Escape, from sales personnel who know little about the car, a warning light was discovered to be a safety defect Following the purchase of a 2020 Ford Escape, from sales personnel who know little about the car, a warning light was discovered to be a safety defect, following my Internet research..After three frustrating trips and being left in the wind for a month, I have given up on having Fritts do this safety repair and have made an appointment with another dealer to have the work done. Between sales and service Fritts has lost a customer for life. In general I found their Service Department to be confused and disoriented, with poor internal communication. According to one individual, Fritt's policy is that all employees will wear Covid masks, yet I found a manager not doing so. Their automated customer communication system sends out erroneous information indicating that I had missed service appointment that I had kept. In the e-mail requesting this review, they couldn't even get my name right. More

Service Advisor was very helpful Service Advisor Greg Johnson was very patient and willing to take an extra step to put things at ease. All my previous experience with Service Advisor Service Advisor Greg Johnson was very patient and willing to take an extra step to put things at ease. All my previous experience with Service Advisors at Fritts Ford were below average. They always were in a rush and quick to finish my interaction regarding my car, But Greg Johnson seem to be different with good PR skills. Also, the shuttle drivers are wonderful very obliging and courteous. More

Excellent customer service Once again, great customer service. Brought my 2018 Edge in for service. They did what they said they would do and did it in a timely and professional Once again, great customer service. Brought my 2018 Edge in for service. They did what they said they would do and did it in a timely and professional manner. More

Service Freda Woolard Took my car in for service, I was going to wait while they serviced it, Mark at Fritts helped me and he said they would take care of it Freda Woolard Took my car in for service, I was going to wait while they serviced it, Mark at Fritts helped me and he said they would take care of it as soon as possible, since I was waiting, true to his word the wait was short an my car was serviced and ready to go.. Great job! More

They did a great job on my truck The body shop got the truck repaired as fast as they could. They did a very good job and then cleaned the truck inside and out. Great job to Fritts The body shop got the truck repaired as fast as they could. They did a very good job and then cleaned the truck inside and out. Great job to Fritts Ford. Easy to work with and stayed on top of the insurance company to get the truck repaired in a timely manner. More