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Fritts Ford - Service Center

Riverside, CA

3.9
121 Reviews

121 Reviews of Fritts Ford - Service Center

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December 15, 2018

No Customer Loyalty Let me begin with that I've been a Fritts customer for 8 years my first purchase was a 2011 Focus then a 2015 Escape and now my 2017 F 150 I've been t More

by Chuteg12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don T. Kyle K.
January 30, 2017

No manager call back They missed steps on my first service of my new car, then they said the manager will be in touch and I received no phone call back.. More

by 2016 flex
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Slacker
December 25, 2016

Excellent Service department The Service Department keeps me coming back. Terry is the best Service manager I have ever had dealings with that knows what her technicians can accom More

by Ben29217
Recommend Dealer
Yes
Employees Worked With
Terry
December 24, 2016

Service I have had good service from Fritts. The problems get fixed and I am kept informed of the process. Jim Moore is a great service advisor More

by Pepper
Recommend Dealer
Yes
Employees Worked With
Jim Moore
November 14, 2016

Bought from fleet because of service DONE as customer Always owned fords and have bought several through Fritts. Until a year ago had four, an edge, f150, mustang and expedition. First problem was wife's More

by Rickg27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark
May 11, 2016

Recalls Jim in the service department at Fritts ford in riverside was very helpful. I had two recalls on my Ford Fiesta. It took a while but they offered free More

by Latoyiab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim
April 28, 2013

Be warned, we brought our mustang in for a check-up right before the warranty expired. The gear shift had been broken for awhile (the plastic part that covers it had come loose). They charged us to fix that, More

by Deeariel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle
October 15, 2012

We have purchased 2 vehicles in last 2 yrs. They were great to work with until my 2010 Focus door lock broke. I felt like I had a good relationship with the dealer. Have highly recommended them and with More

by mike schilling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
3
July 29, 2011

Where can I start? We have bought 8 vehicles from Fritt's Ford over a number of years but now we've had a bad noise issue for over 1 year on our $42,000 2009 Edge and Fritts service WILL NOT fix it! It's und More

by servando
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dick Popoff, Kyle Klein
October 17, 2010

It took them 6 weeks to fix my truck. They have terrible communication. They don't care what your time line might be. They dont do what they say they will do. They repaired the rear differential three times More

by rmballantyne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kile Kline, Ingrid, Don Tucker
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