Fritts Ford - Service Center

No Customer Loyalty Let me begin with that I've been a Fritts customer for 8 years my first purchase was a 2011 Focus then a 2015 Escape and now my 2017 F 150 I've been t Let me begin with that I've been a Fritts customer for 8 years my first purchase was a 2011 Focus then a 2015 Escape and now my 2017 F 150 I've been to quick lane for all my oil changes and so has some of my family members, my complaint is not with sales as George "Grandpa" is great and sold me all 3 vehicles nor is my gripe with quick lane although I'm not a big fan of Ritchie who has the personality of a rock, rather it is the main service. I took my F 150 in last Thursday 12/6/18 because the day before in the rain the "antilock" brakes locked up and almost caused me a serious accident, so I see Don and explain what happened and also told him I need an oil change and that I've been getting error messages about the right front TPS and no hill start assist and that I found a broken fitting on the intake tube for the left side turbo and right away Don T. said well that won't be covered under warranty, I asked why he said because you have aftermarket air cleaner so what was my response, I then asked if they had a loaner car available he said no you have to go to Enterprise across the street, Great! Saturday the 8th rolls around and I'm driving home from work in the rental and I call Don to check on the progress, well the oil change was done but nothing else and he had his boss Kyle look at the broken fitting and Kyle said no warranty for the fitting so it will be $150. well I wasn't pleased with that but said go ahead and fix it whether you guys pay for it or I do it needs to be fixed and I'll take it up with Kyle next week, Monday I'm out of town for work so I call Tuesday and Don says it's not done because he said he's waiting for me to talk to Kyle, I said no I told you last Saturday to fix it regardless and he said oh yeah, and all those error messages we couldn't find them, well that's funny because not only do they pop up on my dash but on my phone because I have the Ford Pass, Wednesday out of town for work again so today 7 days after I first took it in I get up early and drive over and Don says they just finished it, WHAT? Ok where is Kyle I want to speak with him well nobody knows where he is but he is somewhere on the lot, after 40 minutes he showed up I introduce myself and ask him to explain why the fitting is not covered he said because 2 hoses were crossed and zip tied and put pressure on the fitting obviously when the aftermarket air cleaner was installed, I explained to him that I put the air cleaner on myself and never touched those 2 hoses furthermore I don't own zip ties such as those and the only persons under my hood has been Fritts mechanics doing an oil change, he didn't buy it of course so now I'm out $152.57 for tube and fitting and oh yeah $328.93 for a rental car for a week which should not have been a week. I also still had to return the rental so I asked if someone could please drive my truck down the street to Enterprise so I could get to work as I am due at work in 40 mins in L.A. Don says sure no problem give us a couple mins, after waiting at Enterprise for 20 mins and no truck and calling service but with no answer one of the employees at Enterprise took me back to Fritts to get my truck, thanks Fritts just a small favor, it is now 1055 and I'm supposed to be at work in 5 mins even though I got to Fritts at 910, i was an hour late for work. 3 vehicles purchased here and this is how I'm treated? NOT A HAPPY CUSTOMER!! More

No manager call back They missed steps on my first service of my new car, then they said the manager will be in touch and I received no phone call back.. They missed steps on my first service of my new car, then they said the manager will be in touch and I received no phone call back.. More

Excellent Service department The Service Department keeps me coming back. Terry is the best Service manager I have ever had dealings with that knows what her technicians can accom The Service Department keeps me coming back. Terry is the best Service manager I have ever had dealings with that knows what her technicians can accomplish. She has always been able to have my car repaired correctly the first time and on time. If it was not for her I would go elsewhere. More

Service I have had good service from Fritts. The problems get fixed and I am kept informed of the process. Jim Moore is a great service advisor I have had good service from Fritts. The problems get fixed and I am kept informed of the process. Jim Moore is a great service advisor More

Bought from fleet because of service DONE as customer Always owned fords and have bought several through Fritts. Until a year ago had four, an edge, f150, mustang and expedition. First problem was wife's Always owned fords and have bought several through Fritts. Until a year ago had four, an edge, f150, mustang and expedition. First problem was wife's edge constant brake and trans problems which were never resolved so we dumped it. Wife will NEVER drive a ford again. Their service dept is horrible told me on my expedition I needed numerous things my regular mech said was bs. Should have learned my lesson son took his mustang in and they tried to tell him it would take over 700 to replc wires and plug w/ tuneup. Along with naming other "issues". My trusted mech called BS and car runs better than ever for 220. STAY AWAY. Not just the edge about to be dumped! More

Recalls Jim in the service department at Fritts ford in riverside was very helpful. I had two recalls on my Ford Fiesta. It took a while but they offered free Jim in the service department at Fritts ford in riverside was very helpful. I had two recalls on my Ford Fiesta. It took a while but they offered free lunch and shuttle service so I wouldn't have to wait in the coustomer lounge, if I didn't want to. Thanks Jim and the other employees at Fritts ford for all your help. -Latoyia :) More

Be warned, we brought our mustang in for a check-up right before the warranty expired. The gear shift had been broken for awhile (the plastic part that covers it had come loose). They charged us to fix that, before the warranty expired. The gear shift had been broken for awhile (the plastic part that covers it had come loose). They charged us to fix that, because the problem was apparently spilled liquid, fine. Mentioned the car "jumps" when shifting to reverse. They claimed to have repaired that under warranty. Two days later, the car freaked out, and when we put it in drive, it would reverse; park was drive, and we couldn't put the car into "park". Confused? So were we. Fritts sent a tow-truck (begrudgingly) and claimed to have fixed it (still under warranty). A week later, the car began "jumping" back in reverse again. Now it was out of warranty. We brought it into fritts, and they refused to fix it. They wanted us to pay $2000 because we "hadn't mentioned the issue before". The service manager said this is a "very common problem and would have happened regardless of any services provided prior to the warranty expiring". This would have been nice to know before purchasing a Ford. I'm infuriated by the awful level of service. Seems like a scam. Buy your Ford somewhere with higher ratings. More

We have purchased 2 vehicles in last 2 yrs. They were great to work with until my 2010 Focus door lock broke. I felt like I had a good relationship with the dealer. Have highly recommended them and with great to work with until my 2010 Focus door lock broke. I felt like I had a good relationship with the dealer. Have highly recommended them and with my 17 yr old daughter finishing driver's ed, I knew where I would be buying my next car. Well my brand new 2 year old car that is just 6,000 miles out of warranty is falling apart. When I told the people the service department that I didnt feel like I should have to pay for a new car to be fixed. I also told her I felt like the dealership really didnt value my business. I told her that if they would not make this right, my relationship with them is over. She said that was fine. Oh, by the way, we are only talking $88.00. i can easily afford that, but I have also spent over $60,000 there. I am really disapointed that they did not value me as a past and possible future customer. Mike Schilling More

Where can I start? We have bought 8 vehicles from Fritt's Ford over a number of years but now we've had a bad noise issue for over 1 year on our $42,000 2009 Edge and Fritts service WILL NOT fix it! It's und Ford over a number of years but now we've had a bad noise issue for over 1 year on our $42,000 2009 Edge and Fritts service WILL NOT fix it! It's under normal warranty and we even have the extended warranty. The issue is that it is an intermittent problem and it doesn't do it when we bring it in...of course. So, even though I describe the noise exactly...and btw, I am an engineer and know about technical issues like these...the problem is the fuel pump. I know it and they even told me THEY know it...but unless the noise is present when I bring it in...THEY CANNOT OR WILL NOT REPLACE THE PUMP!! I have spent hours discussing the issue with Dick Popoff, Kyle Klein, Rebecca Hamilton, Manny Perez, and even Ford's corporate customer relations manager. In fact, Manny Perez has heard the problem himself but since he is not a tech, Poppoff and company tells me that this isn't good enough! They give me no options other than continuing to bring it back over and over and over again until the noise occurs while the car is in their hands. Research on the Ford Forum website shows that this is happening to many Edge's across the country yet Ford still fails to acknowledge the issue. They are willing to lose THIS customer for life and I will be spreading this information everywhere I can. Needless to say, I willl be taking legal action on this....possibly even a class-action suit if there are enough Edge owners out there experiencing the same issue as is noted on the Ford Forum website. More

It took them 6 weeks to fix my truck. They have terrible communication. They don't care what your time line might be. They dont do what they say they will do. They repaired the rear differential three times communication. They don't care what your time line might be. They dont do what they say they will do. They repaired the rear differential three times before they got it right. They will call you, tell you that the vehicle is done, and you get there, and find that it is not done. The service reps do not have a clue why they are there More