Fritts Ford - Service Center

I made earliest appointment available way in advance due to me having to be at work at 10am. Ever since the very first day of making appointment I felt very discriminated, not appreciated as a customer, off to me having to be at work at 10am. Ever since the very first day of making appointment I felt very discriminated, not appreciated as a customer, offended by service advisor Daniel Woodwin. Too long of story to write it all on here I will definitely be speaking with service manager regarding this and if something doesn’t get resolved with this service advisor I will be speaking to the GM of Fritts Ford. More

Service advisor said the air and cabin filter were checked but were not. Car came back filthy under the hood and inside. The hood insulation was filthy as well. It was like they cleaned something else checked but were not. Car came back filthy under the hood and inside. The hood insulation was filthy as well. It was like they cleaned something else while my car’s hood was open. I called the dealership and voiced my concerns and they said customer service would get back to me, but they did not. I also tried to reach my service advisor, but he did not respond. More

I am very happy that Marina has returned to Fritts Ford. She is definitely an assest to the service department. We also like Danny. Great service always. Communication is great. She is definitely an assest to the service department. We also like Danny. Great service always. Communication is great. More

I was extremely dissatisfied with "Quick Lane" . I expected to be working with the service department at Fritts Ford not some subsidiary. My F-150 was there for 5 warranty items and after keeping the expected to be working with the service department at Fritts Ford not some subsidiary. My F-150 was there for 5 warranty items and after keeping the truck all day (7am to 4;30pm) all that was completed was a oil change, they did not even wash the truck. I have never been treated this way at other dealerships. Buying the vehicle was a PLEASURE, but the service department is a disappointment. You do not even return phone calls More

Don Tucker did a good job and the service was as expected. I like my vehicle and will continue to come back to Fritts Ford. expected. I like my vehicle and will continue to come back to Fritts Ford. More

A-OK = very good service, they called me, said it was time for service. I came in , had a couple of questions, & a couple of issues, they answered my questions, & fixed my issues. Very happy. time for service. I came in , had a couple of questions, & a couple of issues, they answered my questions, & fixed my issues. Very happy. More

We purchased our Explorer from you. Couldn’t be more happy with all our services. We keep it totally maintained and never had any regrets. The service department employees have always been so helpful an happy with all our services. We keep it totally maintained and never had any regrets. The service department employees have always been so helpful and courteous. Plus it’s great to get discounts for our work done. Thank you More

I had great service. Everyone was very friendly and professional. Service was fast and communication was excellent. I've gone there for years and have always had a good experience. professional. Service was fast and communication was excellent. I've gone there for years and have always had a good experience. More

If you use the Quick Lane service you have to be there when they open, otherwise the wait is too long or even leave the vehicle overnight when they open, otherwise the wait is too long or even leave the vehicle overnight More

Both of my cars are Fords. I take them both to Fritts for their services. I have been treated fair and quickly each time. I bought a first year model C-Max in 2013 and I think there were 5 recalls that firs their services. I have been treated fair and quickly each time. I bought a first year model C-Max in 2013 and I think there were 5 recalls that first year. Fritts handled all of them quickly and properly. I have never had a issue with that car since. I still own it. My 2014 F-150 gets serviced there regularly and they do a fine job. I am very happy with the turn around time. I don't have to wait longer than promised and sometimes even sooner than promised. I have been a loyal customer for about ten years. More