Front Royal Buick GMC

When in NY why not go to VA for a Jeep I just want to say that the team at Shenandoah Motors went above and beyond through the whole process. I had done my due diligence in knowing the make I just want to say that the team at Shenandoah Motors went above and beyond through the whole process. I had done my due diligence in knowing the make, model, and some "extras" that I sought, however, to find that package in non-xxx rust bucket for a price that was reasonable in upstate NY for a Jeep Unlimited was like watching a one legged unicorn run. It just doesn't happen. Everything is over priced for what is demand, but to find it in a manual 6 speed, with a hardtop to boot. I didn't mind taking my search to the next logical step, and extended my radius. I found an amazing Jeep, in a spectacular head turning color, and immediately submitted an online app for credit approval. Now the boys at Shenandoah had their work cut out for them. They perserveered, got me the financing that put me not only in the vehicle that I wanted, but a payment that I was ready to make. This is leaps and bounds ahead of my local dealers abilities, 640.00 a month-get outttaaaaa herrrre. Beyond that became their unending friendly approach to sealing the deal and getting the job done. They mailed up my documents, while I'd love to say seamless there was a snafu, but the guys at Shenandoah quickly made it right, and alls well that worked out well, I got a cheap and easy flight down, showed up to the dealership and signed a couple of documents and out the door with my shined up and gassed up new ride. Honestly, from one person shopping out of state to another, definitely work with this knowledgeable and aim to please team! If you're near the Front Royal, VA area well then by all means take advantage of your proximity, because Pete Talley is a great Finance Guru to get you what you want, Trey did a great job and even Robbie was super friendly as they sent him (an hour away to Dulles) to chauffer me right to the dealership. Really a great buying experience, but even better when you have a no non-sense get you what you want dealer! Cheers, Dara from Upstate NY More

Last time Brought my company truck into the service center this summer to have it serviced,and washed left with a big dirty scratch on the hood.I came back in t Brought my company truck into the service center this summer to have it serviced,and washed left with a big dirty scratch on the hood.I came back in the fall for a service and left with a ding in the door and greasy paw prints on it! I'm glad it was my work truck! Never again More

Top Notch in all respects.. Have been dealing with Shenandoah GMC, Front Royal, VA since 1992. Have bought probably 12 new vehicles and use only their service garage for mainten Have been dealing with Shenandoah GMC, Front Royal, VA since 1992. Have bought probably 12 new vehicles and use only their service garage for maintenance of all the vehicles. Courteous, knowledgeable, prompt, efficient, friendly describes the sales, service and parts departments. Todd, Randy, Ray (sales) Kendra (sales) get the job done. Good pricing. Service handles all makes of cars, not limited to GMC. And the restroom is spotless. On a couple of occasions Shenandoah has provided me with a courtesy car with no hassle. More

Oil change Christopher Byers was a wonderful help to me. Being me, cars are incredibly confusing and I do not know one thing. He even pointed out some things I n Christopher Byers was a wonderful help to me. Being me, cars are incredibly confusing and I do not know one thing. He even pointed out some things I needed for my car. He didn't push and was very respectful, as opposed to the usual pushy mechanic. You guys are lucky to have him! He deserves a raise! More

26 years! I have been buying trucks from Shenandoah for over 26 years and have never been asked by management for a review or even a thanks. It has always been I have been buying trucks from Shenandoah for over 26 years and have never been asked by management for a review or even a thanks. It has always been the sales, service, & parts teams that bring me back! I've seen 'em come and seen 'em go, but I've always been treated right More

service with friendliness and curtesy I had a wonderful experience when I purchased my Enclave from Kendra Human and the experience has continued with my service. Dan Moser worked with me I had a wonderful experience when I purchased my Enclave from Kendra Human and the experience has continued with my service. Dan Moser worked with me by setting up an appointment that fit my schedule, providing me with transportation to work and being open late for pick up. Dan and his staff are all very courteous and definitely care about their customers. More

Purchase Experience My Sales experience was outstanding. As an owner of a 2012 Terrain, I wanted to update my car to a 2014 Terrain. Pat Bryant personally listened to t My Sales experience was outstanding. As an owner of a 2012 Terrain, I wanted to update my car to a 2014 Terrain. Pat Bryant personally listened to the details of what I wanted and spent several days looking around the East coast dealerships for the exact car I wanted. He updated me every day with a review of the possibilities. Within 3 days he located the car and when I arrived at the dealership his staff was ready with all paperwork and I was finished in just under an hour. This group really understands what it means to be customer service oriented. The team was very professional and expressed genuine interest in meeting my needs. I will recommend them to all of my family and friends. Thanks for making this a painless experience! More

Service the way it should be: Honest, helpful, reasonable Best service experience ever! After having my Envoy at two other shops, Shenandoah Motors went above and beyond in every way possible. Within minutes Best service experience ever! After having my Envoy at two other shops, Shenandoah Motors went above and beyond in every way possible. Within minutes of spending thousands and driving the Envoy 10 miles from another GMC dealer, the engine light came on and the car wasn't excelling properly. We immediately returned and were told they couldn't look at it for at least 4 days and it would cost another $1000 and to take it back to the first shop (that also had not fixed the problem). This was after I had paid a few thousand for them to fix that problem, and with them knowing my daughter needed the car to travel out of state for a new job. So, we called Shenandoah Motors. From the first call, they listened and we're willing to help. When we arrived,they reviewed the records and explained what had and hadn't been done,in a manner a non-automotive person could understand. They took the time and explained the process of what they would do.They waived the diagnostic fee, explaining they felt badly about what we had gone through. As we waited, a few managers sat and talked with me and my daughter. They were just being friendly, but it really helped us calm down. The following day,they spent the time examining the car, took time to call and research the previous work, and found the problem. They called me and explained their findings and gave me the the estimate, which was much less than what was previously quoted by the other dealer. Shenendoah Motors had the Envoy fixed the next day and it was under the estimate. But more importantly, the entire experience my daughter and I had helped restored our faith in car dealerships/mechanics and people. Each person we dealt with at Shenandoah Motors was friendly, honest, and genuine. Instead of attempting to take advantage of our lack of automotive knowledge, they spent the time explaining and educating. Instead of adding on services that weren't needed, they pointed them out and let us know when it should be addressed. The Operations Director, Dan Moser, even told my daughter to call if she had any problems with the car as she drove out of state to her new job. When she encountered a separate issue, she called and asked him about it, and he was just as friendly and helpful. Shenandoah Motors really went above and beyond. I highly recommend them and plan to take my other cars there as well. More

oil change and tire rotation I am writing this review to let everyone know how amazing my experience at Shenandoah Buick GMC. The staff were all very friendly and helpful. Being a I am writing this review to let everyone know how amazing my experience at Shenandoah Buick GMC. The staff were all very friendly and helpful. Being a single mom and automotive illiterate, it was so nice to have such an informative and trustworthy staff and the prices are unbelievable! I will be coming to them in the future for all my vw beetle needs. More

Exceptional Service and Integrity in each service performed I stumbled across Shenandoah Buick GMC last year and will never look any further. They have performed all my service on my 2013 Optima and I would tru I stumbled across Shenandoah Buick GMC last year and will never look any further. They have performed all my service on my 2013 Optima and I would trust none other. Honest, dependable, and most important ( to me ) service with a smile is what you will receive at this dealership. Dan Moser service manager is someone I have come to trust when it comes to the work/service my car requires. Being a single mom, and someone who knows little to nothing regarding service needs, you can count on the entire team to walk you thru the process all the while not emptying the pocket book. Patrick Bryant GM is receptive, always willing to listen and remembers his repeat customers. A review is the easy step in spreading the word, but I would challenge you to let the service speak for itself. Top notch, cant be beat. See you in 3,000 miles Dan!!!!! Kindly Melissa Warner Middletown VA More