Front Royal Buick GMC

Professional and Polite staff…the way it should be… The purpose of this email is to let anyone know, that if you are looking at a GMC vehicle, make sure you see the people at Shenandoah Buick GMC. There The purpose of this email is to let anyone know, that if you are looking at a GMC vehicle, make sure you see the people at Shenandoah Buick GMC. There staff, pricing and service, will be such a nice surprise !!! Mr. Dan Moser of Shenandoah Buick GMC is one of the finest customer service people that I have dealt with in my 56 years. On March 25, 2014, I was involved in a 60 MPH vehicle crash on Hwy 66. I had been broadsided on the Hwy after another vehicle, that was in front of me, hit the guard rail and came back into my lane. Once the police arrived and I was cleared to leave the seen, I needed a tire replaced at the very least and also needed to know if my GMC Sierra had sustained any major damage that could make the vehicle dangerous to drive. (I was on a pleasure / business trip and leave in Burlington Ontario. having appointments lined up for the ensuing 2 weeks, I had no time to waste) I was able to make contact with a GMC dealer that was close by, (Shenandoah Buick GMC) I asked for the service department. I was greeted on the phone by a professional sounding individual who addressed himself as Dan Moser. I stated my concerns about my vehicle and asked how soon could I bring it in for some analysis and get the vehicle checked for any major structural damage. Mr. Moser stated “ please come in and we will get to it as soon as possible”. When my wife and I arrived at the dealership, I proceed to the service department. Once at the service counter, I saw a gentleman speaking to what appeared to be another customer. I saw the name tag with Mr. Mosers name on it and was impressed with how courteous he was with this women who I assume had her car in for service. I started to relax a little. Once he was finished with this lady, he asked if he could be of help. I introduced myself and he asked if I could wait a few minutes and that he would be right back with me. I said no problem, but before he went to do what he needed to do, he asked if we were ok, meaning, were we hurt. My wife was a little shaky and I was truly humbled by the compassion that was shown. True to his word, Mr. Moser was back in a few minutes and again asked if we were ok and I said yes thank you, we are good. He then asked to see my truck and within approximately 10 minutes, my truck was inside and up on a hoist. Approximately 30 to 40 minutes later, Mr. Moser came back to us and said that everything, other than the tire, “looked” to be ok, strictly from a visual inspection. He did say without completely going over the vehicle, there might be an issue, but again, a quick visual check showed no signs of major damage to the frame , rear drive train etc. This was the info I was hoping to hear. I cannot properly express how well we were treated at Shenandoah Buick GMC. I truly wish that this dealership was closer to me, as they would get all of my business moving forward. On behalf of my wife and I, Thank you again Shenandoah Buick GMC. !!! Sincerely, Rick Gallandt email address, rgallandt@aol.com More

Great experience My brother recommended Kendra ….was so happy I did….She and Patrick worked hard to find me exactly what I wanted at a great price! My brother recommended Kendra ….was so happy I did….She and Patrick worked hard to find me exactly what I wanted at a great price! More

Friendly not pushy Stopped by after work, close to 6:00pm. We looked at a used Toyota and Larry was very friendly, not pushy and acted like he had all day to wait on us Stopped by after work, close to 6:00pm. We looked at a used Toyota and Larry was very friendly, not pushy and acted like he had all day to wait on us even though they were closing in an hour. We wanted the Toyota truck and met Patrick as he worked to get us the monthly payment we needed and the pay off on our current vehicle. It was getting late and Patrick had not completed the financing and said for us to go ahead and drive the Toyota home and he would complete the deal the next day! I have never met a nicer and more helpful group of people. I would highly recommend Shenandoah Motors to anyone interested in purchasing a vehicle. More

Very friendly, very intrested in helping me find the truck i wanted. THey held to their word and delivered what i wanted in a timely manner. They took the time needed to go over every step in the prici truck i wanted. THey held to their word and delivered what i wanted in a timely manner. They took the time needed to go over every step in the pricing and then showed me around to the rest of the dealership making sure i met the service manager and had all my questions answered. they also called me a few days after the sale and asked how things were with the new truck. Donnie Rasnake. More

After buying our first car from Shenandoah Buick GMC, there was no doubt we would be going back when it came time to replace my wife's car. All it took was a phone call to Kendra Hupman, and she was r there was no doubt we would be going back when it came time to replace my wife's car. All it took was a phone call to Kendra Hupman, and she was right back to us with a list of vehicles that fit our needs, and most importantly our budget. It's refreshing to still be able to walk into a dealership and not face any drama or high-pressure. Everyone there treats you with respect, and truly values you as a customer. I also like knowing that everything they have on their lot is going to be a quality, reliable vehicle. Even when our first car developed a slight issue after the sale, it was taken care of promptly. Kendra, Larry Brinkman (who stepped in for her when she was snowed in), and General Manager Patrick Bryant made the buying process easy, and without any of the nonsense you find at so many other dealers. Great to work with, and good cars at good prices -- This is why we'll drive over an hour to Front Royal from Frederick, MD to deal with the folks at Shenandoah Buick GMC. More