Frontier Dodge Chrysler Jeep

Dodge Review When your write reviews you always hope they are in good spirit and it’s a positive one in regards to the service you were given. However I’m writing this review with the complete opposite they are in good spirit and it’s a positive one in regards to the service you were given. However I’m writing this review with the complete opposite thought process. I dropped off my brand new 2022 dodge 3500 with less than 1200 miles on it on October 21 2022. The pickup had a transmission leak coming out of the connection between the motor and transmission. Since then I have told the misguided by Jon Sanchez every time I called to check in on my pickup. Each time it was another story on how they haven’t gotten to my pick up or how things aren’t work. He never would call me on when he said it would be finished I always had to call. Finally at the end of November I am told they will have to put in a new transmission in my truck but they have no idea when it will be in. I am then told I should called call Dodge customer care to see if I can push cooperate dodge to get me my transmission sooner. I’m wondering to myself why am I having to make this call that’s what they should be doing. But I did because I really need my truck for making deliveries. I am told my transmission will be delivered to the dealership on January 3rd by Dodge customer care and it does arrive. When I called Jon to make sure they have my transmission he has no idea what I’m talking about. He then tells me my pickup will be done on January 5th and I don’t get a call so I call at the end of the day and he tells me it will be done early January 6th. Well it’s now January 6th 2:50PM and I’m sitting in the dealership and I’m told my pick up is still not done. So finally I get a call on January 7th and my dodge was returned. Highly disappointed with the customer service that was provided. More

John Sanchez did an excellent job of notifying me of repairs on my car. He was extremely professional and helpful. repairs on my car. He was extremely professional and helpful. More

Great customer service. Quick service in a timely manner. Answer any questins you may have highly recommended!! Quick service in a timely manner. Answer any questins you may have highly recommended!! More

Having poor results with service in years past, we figured we would give Frontier Dodge’s Service Department another chance. They didn’t fail this time around; service was just as disappointing as all figured we would give Frontier Dodge’s Service Department another chance. They didn’t fail this time around; service was just as disappointing as all the other visits. Only 25% of the warranty items were repaired. More

The staff was very nice and they were very helpful. They got the job done in a timely manner. They got the job done in a timely manner. More

Service was good just a bit uncomfortable when your in the waiting area and you have sales representative trying to sell you a car for your trade. the waiting area and you have sales representative trying to sell you a car for your trade. More

Very friendly people to deal with. Services were done in a timely manner. I highly recommend this service dept. Services were done in a timely manner. I highly recommend this service dept. More

Tammy and Derek were excellent and the whole process was efficient and thorough. Truly enjoy working with Frontier Dodge! efficient and thorough. Truly enjoy working with Frontier Dodge! More

The service I received was welcoming, efficient, and excellent. I will continue to get all my service needs met by this dealership. excellent. I will continue to get all my service needs met by this dealership. More

I spent 2 months trying to get ahold of anyone to get in for service, none of my messages were ever returned. I finally get in for service and I was told that if it would take longer than a day they would k for service, none of my messages were ever returned. I finally get in for service and I was told that if it would take longer than a day they would keep me updated, let me pick up my truck at the end of they day and we would reschedule another time to finish. This did not happen, no communication, and closed before I could pick up my vehicle. No loaner car was offered, leaving me stranded with no transportation. Once I was finally able to get ahold of someone for an update, I was told that they could hear a noise, but couldn’t identify it, and therefore could not fix it. Told me to continue driving it until it worsens. While I was in for service as well, I specifically told them to not change my oil, since I had just done it about 200 miles before, however they went ahead and changed the oil anyways, using one of my free oil changes, when I specifically told them DO NOT CHANGE MY OIL. In short, I took my truck in to be stranded for multiple days with no communication, have my instructions ignored, and ultimately have nothing fixed. More