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Frontier Dodge Chrysler Jeep

Lubbock, TX

4.4
1,069 Reviews
Welcome Ready to replace your current vehicle? Want to purchase your first new car? Come experience the Refreshing Difference at Frontier Dodge. We are committed to supplying our customers with the finest new Dodge Rams, Chargers, Avengers, Nitros, Journeys, Calibers, Dakotas and Challengers. You will also be able to find the used car you've been searching for in our extensive pre-owned inventory. Allow our sales staff, trained to find you the vehicle best suited to your needs, to demonstrate why we stand out among the competition. You also have the option of filling out the CarFinder form and we will begin searching for the exact model you desire. Not only will we locate the vehicle, but we also will bring it to our Lubbock, TX dealership located at Spur 327 @ Frankford for you to test drive. We are dedicated to outstanding customer service, so it's our pleasure! If you have any questions about Frontier Dodge's inventory, auto parts, financing, services or specials, call us today at (866) 761 - 4313. Someone from our friendly staff will be glad to assist you!
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5801 Spur 327

Lubbock, TX

79424

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Showing 1,069 reviews

May 03, 2019

Simple oil change Sales is great , but when it comes to getting general service done it takes forever. I called to make an appt for an oil change and was told no appt n More

by Gdturner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service adviser no name tag
May 03, 2019 -

Frontier Dodge Chrysler Jeep responded

Geoffrey, we sincerely apologize for your experience and want to help resolve this for you. Can you please contact our store and ask for our general manager, Rick Harrison? We hope to help make this right for you. Thank you.

May 03, 2019

stay away I took my Chrysler 300 to get my window and check engine light to Frontier Chrysler Dodge Lubbock to get it fix. They diagnose and called my warranty More

by Cesar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John, Rick Harrison
May 02, 2019

Stripped lug nut Needed a lug nut taken off that was stripped in order to mount new tire. Great service guy had spare lug nut. Managed to take off the stripped stuck o More

by Psre55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cisco Reyna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyrone Christopher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eli Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Eagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leroy Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Carper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark McCall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2019 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this awesome feedback with our team! We're glad that we could give you excellent customer service!

May 01, 2019

Great service I received great service at Frontier Dodge on my most recent visit, just as I have on all of my previous visits. This time, Kristian was my service ad More

by JOSEPH.S.DONNELLY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristian Chen
May 02, 2019 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this awesome feedback with our team! We're glad that we could give you excellent customer service!

April 29, 2019

Great service!!!! Matthew was great!! He helped us in every way, without the pressure. Was very helpful with all our needs and concerns. We will definitely be back. More

by JABO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Islas
Apr 30, 2019 -

Frontier Dodge Chrysler Jeep responded

Thanks for the wonderful feedback! If you have any other questions or need anything else from our staff, please don't hesitate to ask! :)

April 29, 2019

Had a transition blow up! Andrew Soto help me when my transition took a crap on me he keep me informed and updated and what was happening!! I have had a multiple experience wit More

by Tysellers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew sosto and John
Apr 30, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

April 25, 2019

Recall repair Services was excellent..everyone was very helpful and friendly..got several reminders about appointment date and time..worked out a good time for me t More

by Paulab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristen in service
Apr 26, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate you being honest with your feedback! Let our wonderful team know if there is anything else that we can do for you! Have a wonderful day.

April 19, 2019

Worst auto service experience ever !Billy the worst ! The worst auto service experience I have ever had. Billy Martinez was rude and disrespectful to a young 21 year old college student. Actually brought More

by Martiny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Billy Martinez in service. The absolute worst ever
Apr 22, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate you bringing this to our attention and we sincerely apologize for the experience that you had with our dealership. We'd like to hear more about this experience and see what we can do to help resolve it for you. Can you please contact our store and ask for our general manager, Rick Harrison? We look forward to help resolving this for you. Thank you.

April 16, 2019

AC service Kristian Chen service advisor, excellent personality. Very courteous, explain everything in detail. Very attentive as soon as I walk in the service de More

by Ram2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristian Chen
Apr 18, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

April 15, 2019

Their service department is the worst in Lubbock I would give zero stars but that’s not an option. The service department is a complete joke. DO NOT bring your vehicle here for service. No attempt wa More

by Jolynstevens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Sanchez
Apr 15, 2019 -

Frontier Dodge Chrysler Jeep responded

We sincerely apologize for your experience and want to help resolve this for you. Can you please contact our store and ask for our general manager, Rick Harrison? We hope to help make this right for you. Thank you.

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