Frontier Dodge Chrysler Jeep - Service Center

Fuse check Took truck in to check fuses, dealership did not have time to work on it, made an appt for 4-5 days later at 8:00am. Took the vehicle in the night be Took truck in to check fuses, dealership did not have time to work on it, made an appt for 4-5 days later at 8:00am. Took the vehicle in the night before in order to be ready first thing. About 4:00pm the next day, I called them to check status; they were “just now” pulling it in to check. Bottom line, vehicle out of service the whole day for a job that should not have taken more than 20-30minutes after having an 8:00 am appt unacceptable! More

Service Dept Went in for oil change. Justin and the rest of the dept was very friendly. I was in and out in no time. I will be coming back! Went in for oil change. Justin and the rest of the dept was very friendly. I was in and out in no time. I will be coming back! More

Superb The staff was very friendly and provided me all the information i needed to know about the maintenance for my car! Can't remember the young lady name The staff was very friendly and provided me all the information i needed to know about the maintenance for my car! Can't remember the young lady name but she went all out to find the guy that did my oil change to help explain what needed to be repaired! Leroy helped out by checking to see what i was covered by my warranty overall I was impressed!😊 More

Lying Scam Artists Called last week to schedule a service appointment for my Ram 2500 to check why exactly my engine light was on. Was then informed that at my mileage ( Called last week to schedule a service appointment for my Ram 2500 to check why exactly my engine light was on. Was then informed that at my mileage (67,500), I need the CCV filter changed, EGR valve and cooler cleaned, and it would be $1300. I was told that if I didn't have this done, my truck would start to shut down. After some research through my owners manuals and online Cummins forums, it turns out that with a DEF system the cleaning isn't necessary anymore, especially since I don't haul or tow anything. I also bought the CCV filter for $80 and replaced it myself, saving myself from paying these scam artists, willing to take advantage of a female with semi-limited knowledge of her new truck. I was going to keep that appointment, however, because there are some recalls that need to be fixed, and my truck "has to be in hand" before the water pump can be ordered (which when I asked why never received an actual answer), meaning it would be in the shop several days. I was leaving town for a week, so it would have been perfect to leave my truck there, except I was told the service department closed at 6 pm on Saturday, and when I pulled up at 5:15 it had apparently closed at 4. Needless to say, the service department doesn't even deserve one star, and I will not be bringing my truck back here for anything anymore. More

Great experience They got me in and out in no time. Justin was friendly and down to the point. Ben my service tech was great. Got right down to it and got me taken car They got me in and out in no time. Justin was friendly and down to the point. Ben my service tech was great. Got right down to it and got me taken care of More

Repair I am so grateful for how quick and easy my repair was. Justin was very helpful, saved me money and got my car in and out! I am so grateful for how quick and easy my repair was. Justin was very helpful, saved me money and got my car in and out! More

Avoid at all cost. Extremely dissatisfied with my purchase process and the service and repairs. I have two SRT variant Challengers, and Frontier Dodge was incapable of p Extremely dissatisfied with my purchase process and the service and repairs. I have two SRT variant Challengers, and Frontier Dodge was incapable of providing appropriate diagnostic and repair services to both of them. I had issues from service technician burning out my tires once they thought I had left, to unrelated new issues developing while the vehicles where in service, and extremely uncompetitive pricing. I almost gave up with doing business with any Dodge products until I contact Dodge and SRT directly, as well as switched to a dealership in a different town about 2 hours away. Luckily Dodge, SRT, and the other dealership are making efforts to make things right. More

Scheduled oil change The crew was great. My only less than perfect score is that I was informed they do not schedule oil changes even when I showed them the email of my co The crew was great. My only less than perfect score is that I was informed they do not schedule oil changes even when I showed them the email of my confirmation, I was made to wait 2 hours. Some one there needs to get together and communicate better. If I didn't need this oil change today, I would have left and took my business elsewhere. I still might go somewhere else. More

Windshield replacement Took car in to get windshield replaced. Work was completed same day. Larry was very friendly, professional and made the whole experience go so smoothl Took car in to get windshield replaced. Work was completed same day. Larry was very friendly, professional and made the whole experience go so smoothly. More