
Frontier Ford
Santa Clara, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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The dealership failed to accurately explain the car's performance and mileage. The paperwork wasn't fully completed. My son had to go back the next day to retrieve the car keys and the remaining document performance and mileage. The paperwork wasn't fully completed. My son had to go back the next day to retrieve the car keys and the remaining documents. What I most unacceptable is manager refused to help me with the vehicle tax exemption procedures, which is completely against government regulations! So this car buying experience made me feel very uncomfortable! More
It’s probably more the fault of Ford Motor parts but my truck was at Frontier over a month. I was more annoyed that I had to initiate getting status as opposed to someone at Frontier keeping me up to date truck was at Frontier over a month. I was more annoyed that I had to initiate getting status as opposed to someone at Frontier keeping me up to date. Further, More
I have owned a number of car brands- Audi, Lexus, Mazda, BMW, Toyota, Jeep, Cadillac, Infiniti and have used all their service departments. Frontier Ford falls lowest on the list of my experiences. No car w BMW, Toyota, Jeep, Cadillac, Infiniti and have used all their service departments. Frontier Ford falls lowest on the list of my experiences. No car wash that the website promotes. A cold, matter of fact call from the service advisor that I need to spend $2600 on A/C repair. No offer for a loaner for a two to three day repair. No call when the vehicle was ready, just a text. Advisor absent when I wanted to go over my repairs; no cashier either. I later discovered much lower prices for the same service on my A/C repair- evaporation coil replacement. After paying over $82,000 for a Platinum Expedition, I would expect more. The extra 3% charge for using a credit card on a $2800 service charge is tacky and it’s not disclosed until you present your credit card. The service personnel aren’t mean, just jaded. I will explore other service locations in the future. More
My car was done early. The people there are very friendly and helpful. I would recommend you to my friends. Thank you for the great customer service. The people there are very friendly and helpful. I would recommend you to my friends. Thank you for the great customer service. More
I had The Works done. ..which I thought included checking all of the fluids, but when I drove it the next day the truck overheated (244 degrees) when I stopped by a friends ..which I thought included checking all of the fluids, but when I drove it the next day the truck overheated (244 degrees) when I stopped by a friends auto shop he had to add almost 2 gallons of coolant. also I noticed that the windshield washer container was empty. More