Frontier Ford

Frontier Ford car dealership truly exceeded our expectations in every aspect of our car-buying journey. From the moment we walked through the doors, we were greeted with professionalism and warmth, expectations in every aspect of our car-buying journey. From the moment we walked through the doors, we were greeted with professionalism and warmth, setting the tone for what would become a stress-free and enjoyable experience. Everyone was really welcoming. What stood out most was their no-nonsense approach and unwavering integrity. There was no pressure sales tactics, just genuine care and attention to our needs. Mo and Thomas, our sales reps, deserve special recognition for their exceptional service. Their knowledge, patience, and genuine desire to help us find the perfect vehicle made all the difference. I highly recommend anyone visiting Frontier Ford to ask for either Mo or Thomas, they totally did a great job. Victor Vargas, the finance manager, guided us through the complexities of choosing a warranty tailored to our needs with patience and clarity. Despite the intricacies involved, Victor made the process smooth and comprehensible. He really made a complex and confusing matter very simple. And Victor Silva, our liaison throughout the purchasing process, deserves a special mention for his professionalism and perseverance. Despite any challenges we presented, he remained steadfast and accommodating. The guy probably needed a beer after dealing with me. What truly impressed us was Frontier Ford's commitment to customer service and satisfaction. They went above and beyond to ensure we got the best deal possible without compromising on quality. Their willingness to work with us on pricing and their genuine concern for our satisfaction solidified our decision to become lifelong patrons of Frontier Ford. I must admit, I was initially hesitant about purchasing an American car, having heard mixed reviews in the past. However, my experience with Frontier Ford and the Ford Explorer I now proudly own have completely changed my perspective. With its powerful engine and impressive fuel efficiency, the Ford Explorer offers the perfect balance of performance and practicality. It has like a four cylinder turbo, that feels like a V6. In conclusion, I cannot recommend Frontier Ford highly enough. From their professionalism and integrity to their commitment to customer satisfaction, they truly excel in every aspect. As we look to the future, we plan to entrust all our automotive needs to Frontier Ford, confident that they will continue to provide the same exceptional service we experienced during our purchase. I just want to thank, Frontier Ford, for making us feel like family and for going above and beyond to ensure we drove away completely satisfied. You've gained lifelong customers in us, and we look forward to many more positive experiences with your dealership. More

Very good experience buying a car at Frontier Ford. This was my first purchase here and I will recommend to my friends. This was my first purchase here and I will recommend to my friends. More

Excellent experience shopping at Frontier Ford. I would particularly like to highlight the effort put in by Raul. Raul was able to put together a great driving experience for us. I was also happy I would particularly like to highlight the effort put in by Raul. Raul was able to put together a great driving experience for us. I was also happy working with Victor and Sinbad for putting together a good leasing option, AB also helped with the initial test drive. More

Great experience shopping at Frontier Ford. Very attentive, and super helpful. Will be going back for future purchases Very attentive, and super helpful. Will be going back for future purchases More

Good and responsive dealership answered all of my questions I had and got me in a new truck questions I had and got me in a new truck More

I had a great experience at frontier ford. The staff was pleasant and knowledgeable and they worked hard to get my business. The staff was pleasant and knowledgeable and they worked hard to get my business. More

Everyone that you work with with this company is absolutely amazing. They are all extremely knowledgeable and make you feel welcome and comfortable throughout the entire process.. absolutely amazing. They are all extremely knowledgeable and make you feel welcome and comfortable throughout the entire process.. More

Horrible experience, showed different vehicle and last min. switched vehicles, switch and bait dealership, stay away min. switched vehicles, switch and bait dealership, stay away More

1. What I was told "would" happen for my trade-in during a text back-and-forth did not happen when I arrived at the dealer. It took 6.5 hours to negotiate and come to a conclusion that was even in the realm a text back-and-forth did not happen when I arrived at the dealer. It took 6.5 hours to negotiate and come to a conclusion that was even in the realm of what I was promised in writing. 2. I received a key fob that was taped together. I was promised a new fob. It's been 2 weeks and nobody has returned my calls. 3. I was sold a vehicle with no floor mats. When I tried to address this, I was told (to paraphrase), "we didn't get it with floor mats." What a ridiculous statement. You shouldn't sell any car without the basic necessities of a vehicle. I asked for a manager to follow up to discuss this, and I have yet to get a call back. All in all, the vehicle sold had value, but the service and process was not a good experience. There's little attention to detail. More

I have taken our 2019 Ford Expedition truck down to Frontier ford a couple of times and each time it has been a very poor experience. One time i brought it in for an A/c gas leak repair and I was told Frontier ford a couple of times and each time it has been a very poor experience. One time i brought it in for an A/c gas leak repair and I was told they fixed it but it leaked agsin within a month and now they refuse to cover under warranty, I feel they may not even have diagnosed the matter and just recharged the gas and given it back to me. The fan to the rear makes a loud noise on max and I was told that is normal. The transmission needed a diagnostics and they kept the vehicle for over two weeks and asked me to pick it up after two weeks saying that it would take as much as three months to run diagnostics and repair. One another occasion the keys to the truck were "lost" and I waited over an hour for someone to recover the keys from a technician who had walked off with the keys. Very unfortunate. More