Frontier Ford
Santa Clara, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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First experience with the service center was not a good one. I scheduled my vehicle for an oil change. They had it all day and when I got it back, the oil change had not been done. I rescheduled the oil ch one. I scheduled my vehicle for an oil change. They had it all day and when I got it back, the oil change had not been done. I rescheduled the oil change, they picked up at 10am and I did not get it back. They had to keep it over night. They picked the vehicle up from my place of work which left me stranded there. I had to uber home and then uber back to work the next morning. I spent all day trying to figure out what was going on with my vehicle. At no time did anyone call me to update me on the status. I finally got ahold of a lovely lady in sales who had to walk over to the service department to find out what was going on with my vehicle. At this point, I don't think Ill be using their service center anytime soon. More
From when I made the appointment, to handing over my keys, to regular updates, and giving me a call that my vehicle is ready, Leo was amazing! Definitely will recommend my friends and family to use for keys, to regular updates, and giving me a call that my vehicle is ready, Leo was amazing! Definitely will recommend my friends and family to use for services on there vehicles! Leo made my entire experience great! More
They kept us waiting 3hours for paperwork to pay cash for our car and then they wanted me to return to the dealership because they made a mistake on the trade-in paperwork. The salesperson promised that I w our car and then they wanted me to return to the dealership because they made a mistake on the trade-in paperwork. The salesperson promised that I would receive enough points for a cargo cover and then didn’t keep his promise or deliver. The detailing was horrible and they failed to fully charge the vehicle although they told us they were charging it while we were waiting. They lied about charging the vehicle as shown by the charging history. More
My experience with the forge service team and Dennis Smith with the sales team has been outstanding not only all this year but over the last 10 years. It’s better every time regarding efficiency and pr Smith with the sales team has been outstanding not only all this year but over the last 10 years. It’s better every time regarding efficiency and professionalism and as always friendly. Thank you all so much. Richard Lapp More



