Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Frontier Ford
Santa Clara, CA
148 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 148 reviews
April 12, 2017
Leasing Experience This was my first leasing experience and Frontier's team presented a unified process of excellence, commitment to service and attention to details whi This was my first leasing experience and Frontier's team presented a unified process of excellence, commitment to service and attention to details while giving me a great competitive deal! My first lease experience was so positive I will continue based on their delivery! Hubert Glover More
by DrHDG
Employees Worked With
Whole Team
Helpful April 10, 2017
It was a rewarding experience. Miriam loves her new Ford Fusion. Mike Maffuo is a great person to work with. It was a surprise of my life to drive out with a new car.. Miriam loves her new Ford Fusion. Mike Maffuo is a great person to work with. It was a surprise of my life to drive out with a new car.. More
by tvbaker
Employees Worked With
Mike Maffuo
April 05, 2017
Frontier Ford is 100% My experience with Frontier Ford was absolutely smooth - 100%! Definitely pay a visit to Frontier Ford, it's worth it! Thank you Alfronso, Sierr My experience with Frontier Ford was absolutely smooth - 100%! Definitely pay a visit to Frontier Ford, it's worth it! Thank you Alfronso, Sierra, and Kimberly. + + + + More
by HC
Employees Worked With
Alfonso Plascencia, Sierra Corral, Kimberly Nguyen
April 01, 2017
New Truck; I Haven't Used the Service Center I visited just to look, I left with a new truck! I feel so happy with my experience in purchasing our new truck. Jack greeted us at the front door a I visited just to look, I left with a new truck! I feel so happy with my experience in purchasing our new truck. Jack greeted us at the front door and was very pleasant to speak with. Anthony was fantastic and listened to exactly what I wanted. He didn't try to sell me something I didn't want. James was also helpful with the contract portion except I didn't get a copy of my extended warranty coverage but I got an email with his explanation of what was covered. Yes, everyone overcharges when trading a vehicle no matter what company you purchase from. If you have nothing better to do than spend time searching for who will rob you the least, great. I don't have that kind of time because I work. I lost alot of money on my trade-in but I didn't want to deal with possibly meeting bad people from the internet. I'm sure I'm paying way more than the new truck is worth but I was given incentives and rebates which help. Anthony was very helpful in showing me many things about the truck after my purchase. The team at Frontier was fun and great to work with. Now that may change down the road but my experience was wonderful and I finally got what I want. I am thankful. I had visited the Ford place on El Comino and none of the sales people tried too hard to help me. I'm grateful to have visited Frontier Ford! I don't know about their service department. I tried contacting them several times but always get placed on hold for a long time and never get to talk to them. I will just go elsewhere to get what I need. More
by SourhernGirl
Employees Worked With
Jack, Anthony and Jamie.
August 27, 2016
Malik was a very enthusiastic and helpful sales consultant I was looking for a new car and was impressed by the enthusiasm, knowledge, and friendliness of Malik Brown who showed me different options for a new I was looking for a new car and was impressed by the enthusiasm, knowledge, and friendliness of Malik Brown who showed me different options for a new Mustang lease. He was very easy and pleasant to cooperate with. More
by maxwell
Employees Worked With
Malik Brown
April 13, 2016
Dont waste your time and your money. In this place they just over charge and even they charge you for the things they never done. They have service my 2012 Edge and told them the roof In this place they just over charge and even they charge you for the things they never done. They have service my 2012 Edge and told them the roof also does not work sometimes. They called and told me they fixed the roof just by doing the initialization. I even did not asked them to fix it. The mechanic even did not find out the two big pieces of the roof was missing which I told them it was in the trunk. And they are still there. When I picked up the car there were $200 charge for the roof. I paid and I thought they have it fixed. Now the roof does not close. And I had to push it by hand. I emailed the manager Manny Reyes and called him more than 5 times in 4 days. No response or reply at all. I have called the service department over 8 times and they told me they will get back to me. But still waiting. I will have some picture for the prove also which I will submit. Amir is another manager who i tried to tal to and unfortunately no response or reply. My suggestions is dont wast time and your money the job they do is 10 times more expensive than local mechanics and they dont do good job. They are just about money. More
by Sean.J
Employees Worked With
Marshal, Manny Reyes, Amir
July 06, 2015
A decent place to buy a vehicle. Edited review. Thank you Arvin and sales team for making my buying experience a happy one. Advice to buyers, Watch the numbers on contract to make Edited review. Thank you Arvin and sales team for making my buying experience a happy one. Advice to buyers, Watch the numbers on contract to make sure they are correct at any dealership. More
by Sshaw912
Employees Worked With
Arvin
April 16, 2013
Yes 5 stars without a doubt! I went in to both look Yes 5 stars without a doubt! I went in to both look for a vehicle and see about making a good deal with relatively specific terms. I found the 2013 Yes 5 stars without a doubt! I went in to both look for a vehicle and see about making a good deal with relatively specific terms. I found the 2013 Ford Explorer Limited that I wanted. Then I was fortunate enough to be greeted by Dale Kryst - a very patient and honest guy. I told him exactly what my situation was and what I wanted. He listened, took notes and took his notes to his salesmanager Joey Goulart. Joey went to work with Ford to work to get me what I was looking for. Following, he came out to greet me, explained the details and worked to get me alternative "numbers." All of this happened within 15 to 20 minutes - very quickly. Ultimately, after very good service, good and honest attention to what I needed we came to a deal. A good deal for me and I think (hope) for them too. So why 5 stars? Because unbeknownst to them, I work with auto dealers around the country helping them and coaching them on sales process and customer retention. These guys at Frontier Ford - specifically Dale & Joey do it exactly right. My recommendation to you is that you go in there with an honest and reasonable desire to get the vehicle that you want and let the staff and Joey help you. You won't be disappointed. Yes they get 5 stars and I can't wait to get their Ford surveys to tell Ford the same thing about them. Thank you Dale! Thank you Joey. More
by RonMorrison
Employees Worked With
Dale Kryst, Joey Goulart
