Frontier Ford
Santa Clara, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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The process was smooth, transparent, and completely stress-free from start to finish. The staff were friendly, knowledgeable, and made sure I found the perfect vehicle for my needs. stress-free from start to finish. The staff were friendly, knowledgeable, and made sure I found the perfect vehicle for my needs. More
Christian and Bonnie were great 👍🏽. The process was nice and smooth. I had went to another dealership and they were suppose to call me back, and didn’t. I called Bonnie and Christian ca The process was nice and smooth. I had went to another dealership and they were suppose to call me back, and didn’t. I called Bonnie and Christian called me back 10 minutes later with the vehicle I wanted in hand. I told Christian I’d be there in a half hour and he had the van washed, cleaned, and waiting front row for me. NOW THAT’S CUSTOMER SERVICE !!!! More
I was very pleased with the no sales pressure style, easy transaction to complete deal. Very courteous & professional customer service. All members of staff were very helpful. transaction to complete deal. Very courteous & professional customer service. All members of staff were very helpful. More
Appreciated the valet service - big plus. Also appreciated getting a loaner. I felt the communication from Leo was good and timely. I would recommend this service department to others. Also appreciated getting a loaner. I felt the communication from Leo was good and timely. I would recommend this service department to others. More
On Mon. I was offered a valet pick-up, waited an hour for it to arrive, and after a few calls I learned that "the system broke down" and the valet service wa I was offered a valet pick-up, waited an hour for it to arrive, and after a few calls I learned that "the system broke down" and the valet service was canceled. I am unhappy no one thought to call me and let me know so that I could drive my car in myself. After 5 days of being in the shop I texted the service tech, who then texted a couple hours later to say the blank screen in my console was fixed and functional. I was offered valet drop-off service, which I gratefully accepted. The car was returned to my driveway, and as I drove it into the garage I saw that the console screen was black and non-functioning. Called two different phone numbers for the service dept., no answer, and texted, no response. I am unhappy that nobody responded to my queries. Immediately drove my car back to the service center and told the tech the screen is still broken. He told me to wait in the lobby, which I did, and after about 30 minutes of sitting there went back to the tech and said I had to leave and would leave my car to be fixed. This was on Friday. I am frustrated my car has not been fixed. I also should have insisted on getting a loaner car from the dealer. I've been happy with Frontier Ford in the past, but this experience has been poor due to lack of response, poor communication, and the feeling that I'm not valued as a customer. More



