
Frontier Ford
Santa Clara, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Purchased Lightning here Oct 1922. Had a lot of go around to get it. Did recall items but still waiting on parts to fix the tailgate fault always on. Had a lot of go around to get it. Did recall items but still waiting on parts to fix the tailgate fault always on. More
I've been quite happy during my lease however, when I decided to buy my vehicle, I have also purchased prepaid maintenance/service package (MPP) and it was something I really regret. Every single time I decided to buy my vehicle, I have also purchased prepaid maintenance/service package (MPP) and it was something I really regret. Every single time I send my vehicle for the service (after receiving letters that's overdue! and when mileage exceeds what's on the window sticker), it's being returned saying it's no eligible just yet. I am relying on the window sticker with mileage required for the next service as well as reminders from Ford. Clearly there is an issue with this service / communication within Ford as well as overall customer service. I tried to escalate it a couple of times to the GM but it was ignored. I feel like the level of customer service provided by the Ford after your purchase your car is very poor. More
Leo was very helpful when I dropped my car off. I was offered free delivery of my vehicle which was great but they had to cancel my scheduled delivery and I had to wait till the next day to have m I was offered free delivery of my vehicle which was great but they had to cancel my scheduled delivery and I had to wait till the next day to have my car delivered because they didn't have anyone that could drive stick. They ran a diagnostic on the car but missed a headlamp bulb that was out. Now I have to schedule another trip back just to take care of the lightbulb that's out. Honestly, it is a pain to get to this dealership but it is the only one in my area that could service Ford performance cars so I fee like I didn't pick the right brand and I will not be selecting a Ford for my next car even though I like the design. The after sales care is just atrocious. More