
Frontier Ford
Santa Clara, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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I called at 9:00 am, pressed 1 for service, told all reps were busy and would be called back as soon as possible. No call-back. I called at 11:00am - same response, all reps busy. I went to Frontier Ford were busy and would be called back as soon as possible. No call-back. I called at 11:00am - same response, all reps busy. I went to Frontier Ford at 3:00. Lou Caudillo was very helpful and made an appointment immediately. Lou was great, the service was fine (efficient and done in a timely manner). We've been a customer since 1991 and never had any problem with the call in center before. More
Very pleased with the service and my service advisor, Edward Olivares. He is just excellent - very professional, knowledgeable, and helpful to all my questions. He is the best!!! Edward Olivares. He is just excellent - very professional, knowledgeable, and helpful to all my questions. He is the best!!! More
Great experience working with Chris in the Sales Department . Professional and courteous . Victor was personable and professional and made us feel comfortable . I will refer both of them. Department . Professional and courteous . Victor was personable and professional and made us feel comfortable . I will refer both of them. More
They didn't have the car we came to see, but helped us find an identical one with a color we like better. Everyone was very helpful and worked hard to make us happy with our new car. find an identical one with a color we like better. Everyone was very helpful and worked hard to make us happy with our new car. More
Took much longer for a flat tire repair than expected and the spare was put back onto my car but was not tightened all the way so the tire was loose and shaking causing noises while driving. the spare was put back onto my car but was not tightened all the way so the tire was loose and shaking causing noises while driving. More
They were accommodating and took care of my problem, but communication was not the best. It was limited and only through text. I never received a verbal description of the problem or resolution and the no communication was not the best. It was limited and only through text. I never received a verbal description of the problem or resolution and the notes provided were difficult to interpret. More