Frontier Ford

German and Jack were very helpful and supportive through the negotiation process. Our financial specialist was also very helpful and explained all documents before requiring signature. the negotiation process. Our financial specialist was also very helpful and explained all documents before requiring signature. More

Service advisor, Haris Dubinovic’s Customer service was great and the car service was very good and got my car back on time. Thank you. great and the car service was very good and got my car back on time. Thank you. More

Been meaning to do this for a few weeks now, but I just Been meaning to do this for a few weeks now, but I just wanted to take a moment to thank Joel over at Frontier Ford. I was in the market to buy a Been meaning to do this for a few weeks now, but I just wanted to take a moment to thank Joel over at Frontier Ford. I was in the market to buy a new (to me) vehicle, and Frontier Ford had what I was looking for. I started with a phone call, which led to a video reply back, and an appointment to visit the store in-person. To make a long story short, I ended up buying the vehicle, and they helped me with juggling some cars around since I had my current vehicle sold to another dealership vs. trading it in. I’d recommend giving these guys a shot if you’re in the market for a vehicle. More

The appointment for my Ford Ranger service routine was easy to do. I apreciated the courtesy reminders. They missed to give it a wash. CE easy to do. I apreciated the courtesy reminders. They missed to give it a wash. CE More

5 Star customer service! Everyone was super friendly and mindful of the COVID protocols. We felt like everyone we met with had our best intentions. mindful of the COVID protocols. We felt like everyone we met with had our best intentions. More

I was happy for purchasing a vehicle there, after I caught they didn’t change the air filter & cabin air filter, but it showed on the Carfax they did. I financed from their bank due to I just moved to caught they didn’t change the air filter & cabin air filter, but it showed on the Carfax they did. I financed from their bank due to I just moved to the new place, I had to wait for longer than normal for the proof of residency. During the pending period, I got my own finance, shorter term and much lower APR. I went back to them and wanted to switch to my own finance. The finance director, Luke Council, who took the vehicle mileage information, I complained to him about the filters not been replaced, but showed on the Carfax they did. I said: it is like the technician who inspected the vehicle stole the money from your company or stole from customers who paid their own maintenance expend. Guess what? Mr. Luke Council not only didn’t apologize to me but also said “you stole our vehicle for a week and driven for 400 miles”, can you guys believe that! After we were inside of the office, he wanted to sign some papers, I asked him what are the paper for? He said: change the ownership back to us, I answered him, you said I stole your company vehicle why I had to sign them for no reason. In his mind, if you got approved from banks and they got the fund, you’re the customers, on the other hand, you’re a piece of junk. I showed him my approval email, Luke Council said: why not switch to your own bank. I said: no, due to your attitude and the vocabulary (stole). It is a great deal, he said; I said: I don’t care! More

Leonel Valencia was great. I knew what I wanted and he helped me achieve it. From an email at 9:45 am on Sunday to 2 pm later that day, I walked out for Frontier Ford as the new owner of a 2020 Ford Exped helped me achieve it. From an email at 9:45 am on Sunday to 2 pm later that day, I walked out for Frontier Ford as the new owner of a 2020 Ford Expedition Stealth Edition. Couldn’t be more pleased with the service vs how I felt trying to deal with another nearby Ford dealership. More

I brought my 2020 Edge in for it's first service. They were ready at the appointment time and the maintenance took the time that it should. I had a comfortable safe environment to wait. And also had a c were ready at the appointment time and the maintenance took the time that it should. I had a comfortable safe environment to wait. And also had a chance to look at a $100,000 Mustang or two. I will be back. More

With the current COVID-19 restrictions, the service department complied by everyone wearing masks and keeping a proper social distance and employing plexiglass shields. My 2019 Fusion Energi was servic department complied by everyone wearing masks and keeping a proper social distance and employing plexiglass shields. My 2019 Fusion Energi was serviced quickly and was ready for me to pick it up. Every aspect of the service was executed flawlessly. More

Report of negligent damage, 11/30/2020-The vehicle (2014 Report of negligent damage, 11/30/2020 -The vehicle (2014 Ford Raptor Super Crew) was taken in for a 100k service as part of the final service purcha Report of negligent damage, 11/30/2020 -The vehicle (2014 Ford Raptor Super Crew) was taken in for a 100k service as part of the final service purchased on the Ford Premium Maintenance plan. This vehicle is also covered under the Ford Extended Service plan. It was in good working order with no known issues. -During this regular service, the service technician took a shortcut from the standard procedure and cut away portions of my front inner fenders to gain easier access to the lower set of rear spark plugs (there are 16 total, 4 of which are hard to access as they are on the rear lower end). In cutting the fender, he also cut through my body harness, rendering the brake lights and rear camera inoperable (the vehicle is no longer road legal). -After the service was performed, the Service Advisor advised me the brake lights and camera were not working, despite the vehicle having no such issues when I arrived. He advised a $225 diagnostic to find the issue. As I had dropped off the vehicle and was not at the dealership anymore, it was not reasonable for me to personally inspect at the time and I agreed to have a diagnostic performed. -The Service Advisor advised the brake light bulbs needed replacing and this should fix the problem. I consented to the replacement of the bulbs. -The Service Advisor then advised the replacement of the brake light bulbs did NOT fix the brake light problem, and he would have another technician more experienced in electrical issues diagnose the problem. -The Service Advisor notified the body harness passing power to the brake lights and rear camera was severed. The Service Advisor sent photos of the damage to my email. He asked me if I wanted to repair it, with an estimate of $1000, to which I declined because I had not had a chance to personally inspect the damage myself. -Upon personal inspection it was clear the original technician had cut through the fenders to access the lower set of spark plugs, and at the same time cut through the vehicle harness rendering the vehicle unsafe to drive due to non-functional brake lights and backup camera. -I notified the Service Advisor of my finding and he said this was impossible because the spark plugs are on the top (this is false, again the 6.2L V8 has 16 spark plugs, 8 of which are on the lower end and 4 of which are hard to access without moving the fender). -I dropped off the vehicle again with the Service Advisor after showing him the issue in person, so he could explain it to the technician and service manager. I expected a full resolution of the issue including a refund of my $225, replacement of my fenders mutilated by the technician, replacement of the damaged vehicle harness with a new harness, and a new technician to work on the vehicle. -The Service Manager, Francisco Ramirez, made no accommodations to amend the situation, and was adamant that the damage existed before they received the vehicle. Francisco offered numerous excuses as to why the damage was not their fault, despite the damning evidence that the vehicle was fully functional until immediately after the service performed by the technician. -Due to the lack of issue resolution, I explained to the Service Advisor and Service Manager I would take the issue up with Ford Customer Relations. I am also taking up the issue with my credit card company, BBB, and all review websites to ensure people are aware of the poor business practices, unskilled technicians, and customer-last attitude of the Frontier Ford service department. More