"I just purchased a used vehicle from Frontline Auto on..."
I just purchased a used vehicle from Frontline Auto on Thursday. I was strongly encouraged to use a Denver residence even though I own a house here, I reside in Montana. The company could’ve changed my registration to Montana so I could save $1600 in state taxes. I shouldn’t have to pay taxes in a state where I don’t live. However, they would not help me. They said they can’t change it. I called a few times and asked politely and they refused to help me even though it doesn’t cost them any money. Just a little time. Just want to give a heads up about Frontline Auto.
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"Certainly not Immaculate; Probably not Inspected"
I purchased a 2009 BMW X5 on May 25, 2020 after viewing and test driving the vehicle on two occasions in the preceding days. The vehicle was advertised as “absolutely immaculate inside and out” and “priced to sell.” The list price on the vehicle was approximately $500 less than what Carfax assessed as a fair price. Upon vehicle inspection, I noted some hail damage on the hood and a missing spare tire. I attributed these “flaws” to the reduction in asking price from fair value (as well as it having 3 open recalls). We negotiated a $100 discount given no spare tire. There was an additional $399 “dealer handling” charge that— according to their paperwork — was partially attributed to inspecting the vehicle. Under the Vehicle Disclosure and Liability Release form, there were no disclosures other than work that can be best described as detailing. The vehicle came with a 1 month, 1000 mile limited warranty. With all this as background, as well as with a very good customer experience up until this point, I felt pretty good that I had purchased a sound vehicle at a decent price and was afforded protection in case something came up in the first few weeks.
The issues began the very next morning as I noticed an apparent leak given my garage floor was stained. I scheduled the recall work to be done at a BMW dealership and asked that they assess the leak. The inspection confirmed an oil pan gasket leak and also found that the front thrust rod bushings needed replacement (driver’s side was “torn completely through”). The cost for these repairs would be in the neighborhood of $3500. Unfortunately— as luck would have it — both items were not covered by the warranty. Since the vehicle had more than 125,000 miles on it, the gasket was not covered; and since the bushings are a part of the vehicle’s suspension, they were not covered as well. I emailed Frontline Auto Brokers, explained the issues and requested a response. I was contacted by phone, and without admitting what type of inspection was performed on the vehicle, I was offered to take the vehicle to a repair shop that they had a relationship with and that I could get a discounted rate. (I had already scheduled an appointment with them upon recommendation of the warranty company.) As a side note, Fairlane Auto Repair was extremely helpful and performed both repairs in an exemplary manner at a significantly reduced cost (less than half). In the midst of all this, I was trying to get an air conditioning issue diagnosed as the front right side vents didn’t cool as well as the left side (recharging cost @ $266.53) and the back right vent intermittently blew out hot air as opposed to cold. And finally, I have had to reboot the computer system quite frequently in order for the navigation to work.
I sent a followup email to Frontline Auto Brokers on 6/27 updating the vehicle’s status (to include the 2 new issues) and inquired as to how the vehicle was inspected prior to sale (Fairlane Auto Repair denied having inspected it). I have yet to receive a response.
I find it difficult to believe the vehicle went through a mechanical/functional “inspection” given the issues. The overall experience was not horrible, but I certainly didn’t expect to have to address so many issues immediately post-purchase— issues that should have been known (certainly the first two, as I didn’t even detect the second two on my several test drives).
I would be wary buying from this dealership again. I would certainly not assume an inspection— outside of discovering and attending to cosmetic flaws — had occurred. The saving grace to this purchase is the use of their repair shop, which they do offer as spelled out in their customer information sheet.
"Super easy. Clean cars, and fantastic service. Would..."
- Abbey Lou
Super easy. Clean cars, and fantastic service. Would highly recommend to anyone looking for a quality used car. I will definitely buy from them again.