Fullerton Chrysler Jeep Dodge & Ram

Very happy with our Jeep buying experience We came to Fullerton and were helped by Rich Zeller. We went back several times to test drive and discuss options and he never once seemed annoyed to We came to Fullerton and were helped by Rich Zeller. We went back several times to test drive and discuss options and he never once seemed annoyed to give up his time to show us the vehicles or discuss our options. We ultimately bought from them because of this and we are very happy with our new Jeep 2017 Grand Cherokee. Thanks Rich! This dealership is not overly pushy- they act in a desirable manner and that makes them so appealing to people like us who are tired at the end of our day and don't want to feel more stressed! We will use them for future Jeep deals! More

Positive Experience I went to the dealership already knowing they had on their lot the hard-to-find combination of trim/options I was looking for in a Jeep Wrangler Unlim I went to the dealership already knowing they had on their lot the hard-to-find combination of trim/options I was looking for in a Jeep Wrangler Unlimited. I had done a lot of research and already test drove a different trim of the car at another dealership so we were able to get down to brass tacks really quickly. The sales consultant (Jason) was pleasant to work with and there was nothing negative to report, other than one thing that you would probably experience negotiating at any other dealership for any other kind of car...including a 299.00 charge for window etching after already negotiating a price based on the sticker. In the end, after just a little push back on my part, the cost of window etching was crossed off the final invoice, so no complaints. I traded my 2012 Honda Ridgeline and got what I considered a very good price for it, with the initial value being 2,000.00 more than a previous dealer offered me. I went in on a Friday night for the first time and drove away with the car not much more than 12 hours later. I live too far away to ever use them for service, but I would certainly go back to deal with them on the sales side. More

Jeep fixed 4 times for same problem - now worse than ever! We purchased a pre-owned Jeep Grand Cherokee Limited in March 2016. After filling up the gas tank for the first time, gas fumes emanated from the tan We purchased a pre-owned Jeep Grand Cherokee Limited in March 2016. After filling up the gas tank for the first time, gas fumes emanated from the tank, filling our entire garage with fumes. The fumes dissipate after driving about 80 miles. After filling up the tank for the second time, it happened again so we knew we had a problem. The Jeep went to service at Fullerton, who identified the cause of the fumes and replaced the fuel filler neck. We got the Jeep back; it was fine for about two months and then again - after filling up the tank gas fumes took over the garage. The Jeep went back for a second time in May, and a second time it was fixed with the O ring gaskets and lock rings replaced. One month later in June the gas fumes were back. This time we took the Jeep to World Jeep in Shrewsbury, but they found no issue. We lived with it for two months before finally taking the Jeep back to Fullerton for a third time. Parts had to be ordered and took over a month to come in. On September 30 Fullerton replaced the fuel filler tube and vapor canister. We just filled up the Jeep with a full tank today and the situation is worse than ever. The gas fumes are permeating the cabin as well as around the exterior of the vehicle. The situation is so bad our three-car garage filled up with gas fumes within 5 minutes of us getting home. We are working with Chrysler headquarters at this point. Clearly this vehicle is defective and a safety issue but they do not seem keen to help us get it resolved. Do not buy used 2014 Grand Cherokees! They are a danger! More

Routine maintaince I don't know where to start. I bought my truck 2015 ecodiesel ram1500 at Fullerton dodge. I went to the service center for the first time last year to I don't know where to start. I bought my truck 2015 ecodiesel ram1500 at Fullerton dodge. I went to the service center for the first time last year to meet the service department and have my ecm and u connect updated. I asked a bunch of questions as the ecodiesel is a new motor for ram, and the service writers and technicians were on top of there game with the new motor. I just resently went for another update and a few other little issues. I talked to Mary about doing my own routine maintaince and was reassured It was ok and I had all the correct receipts to prove the maintaince. That was very reassuring knowing they approve of doing my own maintaince. When I picked up my truck today all of my issues were fixed and then some. I really can't say enough great things about Mary and the service center for all they do to keep a customer happy when he's already happy. I definitely recommend Fullerton service and Mary as an adviser. More

Looking for a used truck When I test drove the it was like I was alone. NO salesman ship had to pull words out of his mouth. Got back to the dealer ask for the cash price, co When I test drove the it was like I was alone. NO salesman ship had to pull words out of his mouth. Got back to the dealer ask for the cash price, could not get up to ask his manager. Did not want to move. Hope all the salesman are not like that. More

Horrible Service I just left the Fullerton Dodge dealership after walking around for about ten minutes. No one approached us. No one welcomed us. No one offered any so I just left the Fullerton Dodge dealership after walking around for about ten minutes. No one approached us. No one welcomed us. No one offered any sort of help or anything. It was probably the worst service I've ever received in a dealership setting. Two salesmen were actually busy with customers, the rest were standing around talking to each other (and might I add, swearing very loudly) and the conversation must have been good because, like I said, we were ignored the entire time. I stopped going to this dealer a few years ago for similar bad customer service issues, and thought I'd give them another shot, but I can see nothing has changed. I went in to buy a Durango, I left with nothing. I'm going back to Flemington. The Ford dealer was no better. More

Absolutely phenomenal customer service I have been going to Fullerton for about a year now and have been through three cars already. When I bought my first car, a 2012 Ford Fusion, I was ex I have been going to Fullerton for about a year now and have been through three cars already. When I bought my first car, a 2012 Ford Fusion, I was extremely happy with everything. when I went to trade it in for something a little bit faster, a 2010 Dodge Challenger, the same thing I had someone help me through the entire process and I left extremely happy. My last visit I picked up a 2016 Dodge Dart SXT. James Sheeley was my sales guy and I am extremely happy with how he works and the things he does for his customers. He is helpful, generous, and accommodating. He helped me through of my purchases at this dealership and I could not be happier. Fullerton is the only dealership that I look at when I am looking for a new car. More

Service Department Is Horrible First, my vehicle had a recall on the fuel tank, it had to do with a sensor that was bad inside the tank so they ordered me a new one and had to wait First, my vehicle had a recall on the fuel tank, it had to do with a sensor that was bad inside the tank so they ordered me a new one and had to wait a month to have the work done. The bad sensor would cause the vehicle to stall after putting gas in. When they did do the work and I picked up the vehicle there was a knocking sound coming from under the vehicle that was not there prior to the repair. The service manager took a ride with me so she could hear it and she said it was because of an exhaust leak. Keep in mind that to get to the gas tank you must remove the exhaust system first. So they said they did not cause the leak and were not responsible. As I was driving home the noise got louder and louder so I went directly to my mechanic to get it checked. They through it up on a lift and noticed right away that they did not connect either hanger support on the exhaust and the pipes were hitting against the frame, they also noticed that while taking the exhaust off they also broke the seal on the exhaust where there was a previous leak that was repaired. My mechanics fixed the hanger issue at no charge. When I called the dealer to inform them they just said they were sorry but still refused to repair the exhaust seal that they broke. Now since the repair wasn't fixed the pipes have rotted and the whole exhaust system needs to be replaced. More

New "QuickLane" is amazing The new QuickLane checkin is efficient, quick and convenient. Some routine checks are so automated that it takes but a couple of minutes, even before The new QuickLane checkin is efficient, quick and convenient. Some routine checks are so automated that it takes but a couple of minutes, even before the regular service begins. Use of an IPad (or equivalent) automates the whole process, including photos of your car as it first appears in their service area. The final report is a slick piece of complete reporting on issues, checks, and status of your car. More