Fullerton Chrysler Jeep Dodge & Ram

My service experience was absolutely the best experience I have ever had at any car dealership, the service staff was very friendly, accomodating, and helpful from my initial phone call to the dealership, m I have ever had at any car dealership, the service staff was very friendly, accomodating, and helpful from my initial phone call to the dealership, my arrival to the dealership, to my greeting at the dealership, to my Service Advisor Russ who went above and beyond to make sure I was taken care of as well as my vehicle was repaired correctly, and finally when my vehicle was completed the delivery of my vehicle to me. My vehicle would not start and my first instinct was to call the dealership and ask if I could have my car towed in and when I was done speaking to Russ I felt very comfortable having my vehicle towed to Fullerton, he gave me roadside assistance phone number to call so I didnt have to pay for a tow truck, when my vehicle was towed to the dealership he called me and advised me that my vehicle had arrived and he would have it checked as soon as he could. Within a hour he had called me with a estimate to repair my vehicle and could have the repairs completed the same day and the charges were very competitive so I authorized him to go ahead with the repairs to my vehicle. My next phone call was to let me know my vehicle aad all done. The whole experience wad pleasant and I would recommend this dealrrship and Russ to anyone who needs repairs to their vehicle. Great job Fullerton More

Needed a new fuel pump in my Chevy blazer.. I had been to the dealership before for oil changes and minor work. I had talked to a service advisor about my gas gage never working, he said it was a common iss the dealership before for oil changes and minor work. I had talked to a service advisor about my gas gage never working, he said it was a common issue with my truck. I let it go and sure enough a few months later my fuel pump went.. I called my service advisor and he helped me to get the car towed and they replaced my fuel pump which had gone bad. It was a quick process. They put me in a loaner and they even found a little mouse friend that had destroyed my filter and made a home took pictures to show me the huge nest.. All in all the advisors are all great and very helpful never have I had a problem there and will continue to take my blazer there for service.. More

Great customer service, friendly and knowledgeable of the different features in the cars. They were honest and didn't give me the run around that I have gotten at other places. I would definitely recommend different features in the cars. They were honest and didn't give me the run around that I have gotten at other places. I would definitely recommend this dealership. More

My husband and I were in the market for a new vehicle for our growing family. After looking at a few SUV's with much patience from my sales person who was working with me on meeting in the middle with budget our growing family. After looking at a few SUV's with much patience from my sales person who was working with me on meeting in the middle with budget & needs of space we finally found one that worked perfectly. We are beyond happy & very satisfied with both experience & product. Thank you Fullerton for making us feel like family. More

New cars stored in back covered with dirt and bird droppings . Mine has acid rain spots in the clear coat. Car brand new , im getting the run a round 2 weeks now. Don't buy American::: droppings . Mine has acid rain spots in the clear coat. Car brand new , im getting the run a round 2 weeks now. Don't buy American::: More

I just purchased a Chrysler 200 limited from Lou Rimblas. I have been coming to this dearlship for 16 years. Lou is the best!! He is dedicated and knowledgeable. He answered all my questions with honesty and I have been coming to this dearlship for 16 years. Lou is the best!! He is dedicated and knowledgeable. He answered all my questions with honesty and obtained the best deal for me. He made the whole process so easy. I will be a client for life. Fullerton should be proud to have Lou as an employee. I will recommend Lou and Fullerton to all my friends. I love my new car!!!! Ann Marie Butchko Assistant Vice President/Private Client Services Hub International More

Great guys to buy from great prices. Amazing service. Just bought the new grand cherokee limited and the experience and deal was amazing. Thank you Just bought the new grand cherokee limited and the experience and deal was amazing. Thank you More

I just purchased a Ram 1500 from Fullerton. This is the third vehicle in 10 years I have bought from this dealership. The sales staff is very friendly and they have a no pressure policy. My salesman, Juan third vehicle in 10 years I have bought from this dealership. The sales staff is very friendly and they have a no pressure policy. My salesman, Juan Munoz, was particularly helpful, patient and very energetic. John in finance was easy-going and informative about my payment and warranty options. I would have no trouble recommending this dealership to any friends and family. More

This was my first venture into buying a new car, and everyone at Fullerton was very helpful. It was a no pressure situation, and they were able answer any questions that I had. I traded in a car and th everyone at Fullerton was very helpful. It was a no pressure situation, and they were able answer any questions that I had. I traded in a car and there was no low balling, they offered me a fair amount and gave me a great deal on my new grand Cherokee. Would definitely recommend going to see them if your looking for a new car. More

My wife and I came in to Fullerton Jeep in Somerville, NJ on Saturday September 15th and purchased a white 2013 Grand Cherokee. When the deal was done we were told to come back after it was cleaned ready for on Saturday September 15th and purchased a white 2013 Grand Cherokee. When the deal was done we were told to come back after it was cleaned ready for pickup. When we returned 3 hours later during our inspection of the vehicle I noticed some dings and scratches on the rims on the right side. It looked like whomever put the lug nuts on didn’t know what they doing. The major issue was a scrape and a dent roughly 3-4" long on the left rear door along the seam. I honestly didn't want to take the vehicle at this point but the sales associate and his manager, assured me it was an easy fix. He said all the work could be done onsite at the dealership. So, they gave me a work order to fix the damage and I was told I'd receive a call from the sales rep during the week to come in for the repair. Well, this was just the start to the story. A few days later, I did receive a call on Tuesday about bringing in our Jeep on Thursday 9-20-12. The sales rep assured me I'd have a vehicle ready on Wednesday so I wouldn't have to take the morning off of work on Thursday. When I called Wednesday to confirm, I was told there were no cars available and to just come in on Thursday morning. When I arrived Thursday morning, to my dismay, there were still no cars available. After waiting 30 minutes the service manager, found me a Fiat. Keep in mind I bought a Jeep and was promised a Jeep in return while this repair was being fixed. At this point, I really didn't care and I just needed to get to work. Later on in the afternoon I got a phone call telling me the guy from M.D. Colors (Fullerton’s Auto Body guy) needed to drive my car to his shop for 2-3 days for repair. Keep in mind this is a leased vehicle and I live an hour and a half away from the dealers body shop. I also wasn't willing to have my wife drive a Fiat an hour to work when we purchased a brand new Jeep 2 days prior. There's no way I'm letting someone I don't know drive my new car to a shop in Northern NJ and put more miles on my leased vehicle. I was told by the manager this would be an easy fix and could be done at the dealership. At this point, I was extremely frustrated and went to pick up the Jeep. When I arrived at the dealership I knew something was up. Every time my sales representative told me he was going to get my car he came back with nothing. Then, the manager came out and told me the rim guy had screwed up my two rims on the right side of the vehicle. After patiently waiting another hour, and now being late for work, I received my Jeep. After looking at the rims it was clear the guy doing it never cleaned the rim before he sprayed over them. Not only did he spray over the dirt he sprayed my lug nuts. I am paying for a brand new vehicle and now I have spray painted rims that look like they belong on a cheaper car. The kicker here is that I was told the guy does great work! Here is my concern: what's this body shop going to do to my car now if they couldn't even fix the rims correctly?! This has turned into a huge nightmare costing me time out of work and has become an inconvenience. I was told by the manager I can drive up to this body shop next week and leave my car for two to three days. This proposes a major problem now for me. Not only do i need to take off work again but now I'm driving 2 hours away from my house, putting added miles on my leased vehicle, when I was promised this could be done easily onsite at Fullerton. At this point the Rims were swapped out for news ones. The only major issue now is the body damage. The manager told me I could go out and get quotes from local body shops near my house. So, I went out and got 5 estimates and each estimate is around $700.00 USD for repair. The manager refused to pay this amount. What I don’t understand is that manager is not an auto body technician so I’m not sure how he comes across knowing what the repair should cost. The molding has to be pulled, the dent needs to be fixed on the seem as well as the ripples in the metal. Once this is completed it has to be sanded and repainted requiring at least 2-3 days. This dealership does not stand behind its product. LIES LIES LIES..i hope nobody else goes through this! Please look at your vehicle before you buy and never believe anything they say. If there is damage do not buy it because they will not fix it. More