Fullerton Chrysler Jeep Dodge & Ram

I just purchased a Ram 1500 from Fullerton. This is the third vehicle in 10 years I have bought from this dealership. The sales staff is very friendly and they have a no pressure policy. My salesman, Juan third vehicle in 10 years I have bought from this dealership. The sales staff is very friendly and they have a no pressure policy. My salesman, Juan Munoz, was particularly helpful, patient and very energetic. John in finance was easy-going and informative about my payment and warranty options. I would have no trouble recommending this dealership to any friends and family. More

This was my first venture into buying a new car, and everyone at Fullerton was very helpful. It was a no pressure situation, and they were able answer any questions that I had. I traded in a car and th everyone at Fullerton was very helpful. It was a no pressure situation, and they were able answer any questions that I had. I traded in a car and there was no low balling, they offered me a fair amount and gave me a great deal on my new grand Cherokee. Would definitely recommend going to see them if your looking for a new car. More

My wife and I came in to Fullerton Jeep in Somerville, NJ on Saturday September 15th and purchased a white 2013 Grand Cherokee. When the deal was done we were told to come back after it was cleaned ready for on Saturday September 15th and purchased a white 2013 Grand Cherokee. When the deal was done we were told to come back after it was cleaned ready for pickup. When we returned 3 hours later during our inspection of the vehicle I noticed some dings and scratches on the rims on the right side. It looked like whomever put the lug nuts on didn’t know what they doing. The major issue was a scrape and a dent roughly 3-4" long on the left rear door along the seam. I honestly didn't want to take the vehicle at this point but the sales associate and his manager, assured me it was an easy fix. He said all the work could be done onsite at the dealership. So, they gave me a work order to fix the damage and I was told I'd receive a call from the sales rep during the week to come in for the repair. Well, this was just the start to the story. A few days later, I did receive a call on Tuesday about bringing in our Jeep on Thursday 9-20-12. The sales rep assured me I'd have a vehicle ready on Wednesday so I wouldn't have to take the morning off of work on Thursday. When I called Wednesday to confirm, I was told there were no cars available and to just come in on Thursday morning. When I arrived Thursday morning, to my dismay, there were still no cars available. After waiting 30 minutes the service manager, found me a Fiat. Keep in mind I bought a Jeep and was promised a Jeep in return while this repair was being fixed. At this point, I really didn't care and I just needed to get to work. Later on in the afternoon I got a phone call telling me the guy from M.D. Colors (Fullerton’s Auto Body guy) needed to drive my car to his shop for 2-3 days for repair. Keep in mind this is a leased vehicle and I live an hour and a half away from the dealers body shop. I also wasn't willing to have my wife drive a Fiat an hour to work when we purchased a brand new Jeep 2 days prior. There's no way I'm letting someone I don't know drive my new car to a shop in Northern NJ and put more miles on my leased vehicle. I was told by the manager this would be an easy fix and could be done at the dealership. At this point, I was extremely frustrated and went to pick up the Jeep. When I arrived at the dealership I knew something was up. Every time my sales representative told me he was going to get my car he came back with nothing. Then, the manager came out and told me the rim guy had screwed up my two rims on the right side of the vehicle. After patiently waiting another hour, and now being late for work, I received my Jeep. After looking at the rims it was clear the guy doing it never cleaned the rim before he sprayed over them. Not only did he spray over the dirt he sprayed my lug nuts. I am paying for a brand new vehicle and now I have spray painted rims that look like they belong on a cheaper car. The kicker here is that I was told the guy does great work! Here is my concern: what's this body shop going to do to my car now if they couldn't even fix the rims correctly?! This has turned into a huge nightmare costing me time out of work and has become an inconvenience. I was told by the manager I can drive up to this body shop next week and leave my car for two to three days. This proposes a major problem now for me. Not only do i need to take off work again but now I'm driving 2 hours away from my house, putting added miles on my leased vehicle, when I was promised this could be done easily onsite at Fullerton. At this point the Rims were swapped out for news ones. The only major issue now is the body damage. The manager told me I could go out and get quotes from local body shops near my house. So, I went out and got 5 estimates and each estimate is around $700.00 USD for repair. The manager refused to pay this amount. What I don’t understand is that manager is not an auto body technician so I’m not sure how he comes across knowing what the repair should cost. The molding has to be pulled, the dent needs to be fixed on the seem as well as the ripples in the metal. Once this is completed it has to be sanded and repainted requiring at least 2-3 days. This dealership does not stand behind its product. LIES LIES LIES..i hope nobody else goes through this! Please look at your vehicle before you buy and never believe anything they say. If there is damage do not buy it because they will not fix it. More

My experience could have been better, but overall it wasn't too bad. I had issues picking up my car and with getting the registration for my vehicle due to someone entering the wrong phone number on my wasn't too bad. I had issues picking up my car and with getting the registration for my vehicle due to someone entering the wrong phone number on my file, but they made it up to me with a full tank of gas and 2 free oil changes. More

I bougt my first Jeep wrangler in April of 2012 and the experience has been incredible. And I have since gone back to get a 2nd Jeep Cherokee. I highly recommend using Fullerton in Somerville for your next experience has been incredible. And I have since gone back to get a 2nd Jeep Cherokee. I highly recommend using Fullerton in Somerville for your next Jeep purchase! Ask for Dave Greenwald or Scott they are the best! More

I went in because I was looking for preowned Challengers, buying a used car is not the same so I decided to stretch my budget and get a Challenger R/T without much options. Well it turns out Dodge is offeri buying a used car is not the same so I decided to stretch my budget and get a Challenger R/T without much options. Well it turns out Dodge is offering a lot of rebates and these guys got me a great apr. I bought 5 cars in the past 16 months and this was tied with the BMW dealership for hassle free pleasant experience. This experience was better because the challenger RT kicks my 3 series butt all over the place!!!! I love the Chally I get 2 compliments minimum from people walking around me. You guys did great. I'm a chevy man, but I like the Chally better than the SS i had before. Kyle, I appreciate having the car ready for me when I came by the dealership. I drove out with the car the same night. No pressure tactics. More

Was in the market for a pre-owned vehicle and found one on the dealer web site that didn't have any pictures but was within budget. Upon arrival the vehicle was as described on the phone. Everyone was ve on the dealer web site that didn't have any pictures but was within budget. Upon arrival the vehicle was as described on the phone. Everyone was very helpful taking care of us however they are EXTREMELY unorganized and it took about 30 minutes just to find the key. Apparently one of the keys was checked out to a salesman who was on vacation and the other was difficult to find. They wanted me to come back another time but when I refused and said I would go elsewhere they managed to find the key. I purchased the vehicle that evening and picked it up the next evening. The prep was not very good. The the car looked OK but the rear tire needed air (measured only 20lbs) and the fuel light was on (no gas). For this I rate the quality of work as very bad. There was still the outstanding issue of the second set of keys. I was told I would get the key when Neil returned from vacation. I wanted an IOU but they told me not to worry that it would be taken care of. I called the salesman (Chris) on Monday and he said that he hadn't had a chance to look into it and would check and call me back. He called back 20 minutes later and said he could not find the key and that Neil (who the key was checked out to) said he did not have it. Chris said he would keep looking. I called back on Tuesday and Chris said that he had not had time to look into it. He referred me to the sales manager Tom. I spoke with Tom and he said there was no other key and that all used vehicles are sold with only one key. He said that Chris was new (like that is my problem). The man was slightly rude and would not allow me to finish a sentence. I had to explain that these chip keys are about $100 and that I specifically asked and was told that there were 2 keys. After getting into a heated argument, I was offered a key @ cost $85. I declined and eventually after continuing to argue and be put on hold I was finally able to obtain an agreement to have a new key cut however they would not provide the keyless fob. Just the key! This turned a once pleasant experience into a very bad one!!! This should have never gotten this far and will no doubt cost them thousands in repeat business. If they offer you a cup of coffee make sure you get it in writing. I never thought I would have to argue over a stupid $100 key. I have since obtained the key that was promised and I ordered the FOB on ebay for $20. The vehicle has been de-badged of anything that says Fullerton and once I get my plates they will never see me again. More