Fullerton Ford

Worst dealer ever ! Worst dealership ever! I had an ongoing shifting issue with my f150. I left my service advisor Jessica several messages. She never calls back. Finally Worst dealership ever! I had an ongoing shifting issue with my f150. I left my service advisor Jessica several messages. She never calls back. Finally got the service manager Joe involved. He got my truck in and supposedly fixed it. I picked it up 2 days later and on the way home the truck just completely shut off in the middle of a major high way. I called joe and he immediately sent a tow truck to pick it up. Days went by and left several more messages to Jessica asking for an update on it and zero calls back. She finally called me at 5:00 4 days later and said there is nothing wrong with it but we did a re flash just to be safe. They pulled the truck around and I noticed it was idling real rough. I went to get Jessica and she saw it and said well obviously you have an idling issue. I wanted to leave it there as I didn’t feel safe driving it but she said the valets were gone and no one was there to check the truck in. So I took it home and the next day while driving home from work on 287 it shut off again. I had to have it towed a second time. I called Joe again and left several messages. He did call back once but I was driving and missed his call. Left him more messages and nothing. I finally took a day off to go up and see him and he said it was an intermittent electrical issue and if I wanted them to look at it for a third time I would have to pay since they didn’t cause it. I explained to him that I didn’t have the issue before they did the recalls. They don’t care about you or your vehicle. I should have known when the tow truck driver and dispatcher both told me they have been towing a lot of cars that Fullerton worked on and towing them to Flemington Ford instead as the customers no longer trust Fullerton’s work. So now I have a truck with 33k on it dead in front of my house after Fullerton did 2 recalls on it. If you want your vehicle fixed don’t take it to Fullerton. They just don’t care. Update Joe said I was looking for free work on my modified truck. I just wanted to drive it away like when I drove it in for the recalls. It will not Stay running after they re flashed my truck. They also didn’t have a problem charging me to do the brakes on my “modified” vehicle. Joke of a service Department. More

Great Service and turnaround on my 80,000 mile check up. Fixed all the issues plus. Communication and follow up with diagnostics and repairs was excellen and turnaround on my 80,000 mile check up. Fixed all the issues plus. Communication and follow up with diagnostics and repairs was excellent. Thanks Mike More

Service Visit Nicole is awesome......Knows her stuff, treats you with respect and is fair. Don't let her stunning looks make you think she doesn't know what she is Nicole is awesome......Knows her stuff, treats you with respect and is fair. Don't let her stunning looks make you think she doesn't know what she is doing. More

Scammers and cheaters From the day I purchased the vehicle, I had the filing that something is going to be wrong! They promised a 10 years extended warranty, value of $ 2,4 From the day I purchased the vehicle, I had the filing that something is going to be wrong! They promised a 10 years extended warranty, value of $ 2,400, just found out that the warranty actually expired, after 6.5 years. The service department... Uhhh, can't find the AC leak, but they still gonna charge you $250+. Stay away as far as you can from this dealer! More

GREAT JOB Michael Dunlap treated me GREAT. He worked quickly and professionally to get me in my car, I had a friend with me when I bought the car and ad we were Michael Dunlap treated me GREAT. He worked quickly and professionally to get me in my car, I had a friend with me when I bought the car and ad we were leaving my friend stopped and asked Michael if you see anything like the car you just got her call me asap I want to come back to you. GREAT JOB MICHAEL DUNLAP More

Service is great Fast, efficient, thorough, service with a personal touch! You can buy a new vehicle at any one of a dozen dealerships but Fullerton closes the deal fo Fast, efficient, thorough, service with a personal touch! You can buy a new vehicle at any one of a dozen dealerships but Fullerton closes the deal for repeat customers with its great service. I'm on my third truck from Fullerton. More

John Caruso is awesome! John Caruso made getting a new car a pleasure! Easy process, no hassle, great price - who actually enjoys the car buying process - you will if you go John Caruso made getting a new car a pleasure! Easy process, no hassle, great price - who actually enjoys the car buying process - you will if you go to Fullerton! Highly recommend! More