Fullerton Ford

Worst experience ever. Cocky salesman who tried to sell me a car that was already sold, then told me he couldn't do anything else. Would not show any kind of numbers or let us know what everything was base me a car that was already sold, then told me he couldn't do anything else. Would not show any kind of numbers or let us know what everything was based off of, will never send anyone I know there and will highly recommend anyone to shop any place else. More

I use Fullerton for my 2011 Chrysler and I would have a very hard time referring them as a dealership to use, mainly because of their lousy service department. The sales team is good and got a good deal bu very hard time referring them as a dealership to use, mainly because of their lousy service department. The sales team is good and got a good deal but would never use them again. I even emailed the service manager twice with VERY negative comments about his team to never hear a response! More

I just bought my second used car at Fullerton. My first was a Tahoe for $24,000 a few years back. This time I got a Sonata for $4,000 for my niece. What impressed me was I got the same level of professio was a Tahoe for $24,000 a few years back. This time I got a Sonata for $4,000 for my niece. What impressed me was I got the same level of professionalism from the small buy as I did for the big buy. Juan Munoz and his manager Tome were great. They took the time to find a car that fits and then worked a great deal. I made the mistake of looking at a bunch of cars this second time around before going to Fullerton. From now on this is my first stop when looking for a car. More

Good Service, Good Dealer! I was in and out with a new vehicle in no time. Cant say the same about the shady Jeep dealer next door. Neil is the best! vehicle in no time. Cant say the same about the shady Jeep dealer next door. Neil is the best! More

Today buying a new car in a very difficult thing as the cost is terrific. I went to Fullerton Ford as it was the first Ford dealer on a list of six Ford dealers within a reasonable distance from my home, cost is terrific. I went to Fullerton Ford as it was the first Ford dealer on a list of six Ford dealers within a reasonable distance from my home, and had seen their commercials on TV and felt they might be people I could deal with. A Ms. Susan Havrilla greeted me and put me at ease. I told her I needed a new work truck and what features I had to have on it. She worked very hard to find me several that would fit my needs and all that was left was for me to pick the color. I had done a little homework and knew what a fair price would be and we were able to negotiate a price that was even a bit lower then I expected. All the other personnel I dealt with were also professional and friendly. I'm grateful to Ms. Havrilla for making this large purchase a plaeasant experience. More

Priced out and purchased a new E250 van. The pricing was competitive and the transaction was smooth. We have purchased multiple vehicles from Fullerton over the years. competitive and the transaction was smooth. We have purchased multiple vehicles from Fullerton over the years. More

I have pretty much dealt with every part of this dealership from the parts dept to major work on my car as well as looking at buying a car. I have gone to each dealership and always been treated wel dealership from the parts dept to major work on my car as well as looking at buying a car. I have gone to each dealership and always been treated well. The advisors have helped me with all my questions and have fixed issues that could of turned into big problems if it wasn't found ahead of time. I have had major work done as well and it was done in a timely manor. Keith always a big help when i have question about what they are doing. Steve Tompkins was my advisor when i had my fuel pump fixed and he was so nice. He got me a rental while my car was in the shop and kept me updated through the entire process. I have had many oil changes as well and i can't say one bad thing about the dealership. I will continue my service here and always tell my friends and family about the dealership. More

I am so disappointed in the service department at fullerton! I brought my 2 year old car in because the ac is shot. They told me up front that because my car is less than 500 miles over the warranty fullerton! I brought my 2 year old car in because the ac is shot. They told me up front that because my car is less than 500 miles over the warranty (even though the problem probably occurred while it was under warranty but I wouldn't have know bc i don't use my ac in the winter) they wouldn't honor it. Then after talking to numerous people in the fullerton service department they said they may be able to help me out but they can't be sure without running some tests on my 2 year old ford edge...These test cost me $100! Then they told me they definitely can't do anything to help because the condenser was damaged due to my negligence....however they couldn't show me the damage. They said that a little tiny pebble probably got kicked up on the road and but a pin sized hole in the condenser and all of the fluid leaked out. hmmm...sounds like poor engineering if thats the case. I was so upset that they made me pay this $100 and couldn't help me out...as a matter of fact it was an additional $1100 to replace the part (well the part was only $600 but the rest was for labor). Finally I took my car to a local garage who was recommended to me. After they removed the part they showed me that they was NOT a pin sized hole created by a super strong pebble, rather the hole in the condenser was created by the friction of the valves rubbing. The way the car was engineered caused the problem! Also, they other garage charged me a total of $698. I thought that by buying an American car I would have a company that stood behind their product....I was wrong! More

Had my car towed off of rt 287 and they helped me before the tow truck dropped my car they got me back on the road so i could go home in less than 2 hrs thanks guys. the tow truck dropped my car they got me back on the road so i could go home in less than 2 hrs thanks guys. More

Brought my car in from a ford store 11 miles east that told me my engine was shot Fullerton performed diag and let me know it was only a lifter and push rod making noise they replaced it cost $525.00 not told me my engine was shot Fullerton performed diag and let me know it was only a lifter and push rod making noise they replaced it cost $525.00 not the $35.00 licardi wanted GO TO FULLERTON THEN BEST FOR SERVICE. More