Future Ford Lincoln of Concord

Quick and outstanding service. Though I live closer to another Ford dealership, I choose to drive the extra miles because of the level of service and satisfaction of work done. another Ford dealership, I choose to drive the extra miles because of the level of service and satisfaction of work done. More

Everyone was helpful and knowledgeable. Enjoyed leaving with a car I am enjoying. Lots of cars to choose from and helpful people every. Step. No with a car I am enjoying. Lots of cars to choose from and helpful people every. Step. No More

Worst experience so far, horrible customer service I believe in second chances but I have given them a 5 and a 6th chance and every time they prove me right on how bad they treat their customers, I have believe in second chances but I have given them a 5 and a 6th chance and every time they prove me right on how bad they treat their customers, I have been to Toyota, Nissan and other Ford service departments and this is is by far the worst. Take the extra time to drive to another service department because they probably would do better and know exactly how to take care of your car. They let my car go pass it’s extended warranty before even trying to fix a problem on my vehicle that I have been pointing out since my car had 10,000 miles. Horrible management and service department( yes all service representatives I have talked to more than one to try and get a better experience from another one but all the same. More

My experience with future ford is always great.That's where i purchased my 2018 Lincoln in 2018. Kevin is always excellent and answers any questions i might have. where i purchased my 2018 Lincoln in 2018. Kevin is always excellent and answers any questions i might have. More

Outstanding experience servicing my Lincoln. Kevin is awesome and I had the best experience compared to the other brands I owned before. If you need a sedan go for a Lincoln Continental, the quality, co awesome and I had the best experience compared to the other brands I owned before. If you need a sedan go for a Lincoln Continental, the quality, comfort and reliability is excellent. Also Future Ford /Lincoln really tries hard to provide a great level of service. I will buy my next car here. The service department is open on Saturday. More

A huge shoutout to Kevin for taking care of my service work!!!! He cares about his customers. Zack could take a lesson on improving his customer service from Kevin. work!!!! He cares about his customers. Zack could take a lesson on improving his customer service from Kevin. More

Kevin and service has always done an excellent Job servicing my 2017 Ford F250. Kevin has always gave me great service and gone above and beyond to make sure that I am 100% satisfied.Thank you Kevin f servicing my 2017 Ford F250. Kevin has always gave me great service and gone above and beyond to make sure that I am 100% satisfied.Thank you Kevin for all your hard work and great communication More

They arranged transportation from airport. I was impressed with the delivery and presentation of my vehicle. Finance made the experience fast and easy. Tim in parts was knowledgeable and very frienf impressed with the delivery and presentation of my vehicle. Finance made the experience fast and easy. Tim in parts was knowledgeable and very frienfly More

My scheduled appointment went very well I had a scheduled appointment for normal maintenance that was handled by Brad when I arrived. I wanted to wait for the vehicle but Brad indicated that I had a scheduled appointment for normal maintenance that was handled by Brad when I arrived. I wanted to wait for the vehicle but Brad indicated that it would take about 2.5hours. Brad authorized a Lyft ride back home for me. A couple of hours later I received a call from him that the vehicle was ready but if I could wait another hour to pick up, he would have my vehicle washed. Now this is what I call customer service and I will keep coming back to Future Ford in Concord. More

Over and Above This dealership is everything that is good about customer service! I have bought a total of five cars, trucks and a SUV! I keep going to them because This dealership is everything that is good about customer service! I have bought a total of five cars, trucks and a SUV! I keep going to them because they are wonderful to work with and the customer service is the best. That's my reason for being a loyal customer. More